UK PSN account permanently suspended? Help?
- Thread starter Forth
- Start date
S0ULZB0URNE
Member
Sounds like you got hacked or someone tried to and Sony noticed.
Somebody likely tried to login and failed or your email/pass combo used on other sites/apps might be out there and they're asking you to use a new unique one. To check if any of your email/passwords are out in the wild you can use a site like
Have I Been Pwned: Check if your email has been compromised in a data breach
Have I Been Pwned allows you to search across multiple data breaches to see if your email address or phone number has been compromised.
Or chromes built in password manager which has a built in checker.
Sushi_Combo
Member
Make sure you are not re-using passwords across your accounts.
Tiago Rodrigues
Member
Wasn't Sony testing some sort of alternative to login without using passwords? Not sure what that was.
Is that in place already?
Is that in place already?
Sushi_Combo
Member
Passkeys. Not sure they are fully implemented yet.
Hello, apologies for digging up an old thread but I don't have sufficient rights.
My issue is that my account which I created back on my PS3 has been permanently suspended since last Friday evening.
I called PSN CS and they have told me there's nothing they can do but escalate the case and that it's been suspended because of fraud.
I don't play online apart from Destiny 2 and I don't have anyone on my friend list. All of my privacy settings are set to only me and I also have 2fa turned on.
I haven't received any notifications that any attempts were made to sign in to my account.
Also the last two PSN purchases are showing as withdrawn from my bank account and the last code I redeemed was for the recent beta that came from playstation.
I honestly have no idea what's happened and what to do if they don't give me access to my account that has thousands of purchases and another three years of PS Plus membership.
Help please?
My issue is that my account which I created back on my PS3 has been permanently suspended since last Friday evening.
I called PSN CS and they have told me there's nothing they can do but escalate the case and that it's been suspended because of fraud.
I don't play online apart from Destiny 2 and I don't have anyone on my friend list. All of my privacy settings are set to only me and I also have 2fa turned on.
I haven't received any notifications that any attempts were made to sign in to my account.
Also the last two PSN purchases are showing as withdrawn from my bank account and the last code I redeemed was for the recent beta that came from playstation.
I honestly have no idea what's happened and what to do if they don't give me access to my account that has thousands of purchases and another three years of PS Plus membership.
Help please?
A.Romero
Member
I'd say you have to wait until they resolve the case.
Roman Empire
Member
Let me ask you something, you don't use chrome and save your log-in info of your accounts on it, right? Chrome had a built-in issue where crackers could recover the hash code with your log-in info of saved accounts on chrome through the your cookies. A browser like Brave (still Chromium-based) has already solved this issue. Firefox doesn't have this issue as well. Even if it is not your case, I'd recommend not saving your log-in credentials and passwords on chrome.
Windle Poons
Made a crappy phPBB forum once ... once.
EDIT: Ignore me I clearly cannot read.
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dottme
Member
I enabled passkey, and it's easy to use at least. Especially for log in on your console without keyboard.
Roman Empire
Member
Not at all, I may understand if you got confused by the way I put it. I had one old PSN account that I had tied log-in credentials to my chrome browser and it was the only that got hacked. They disabled 2FA and tried to change the email. Good thing I saw my email notifications from Playstation in time before I had to recover said account. It's annoying because not even passwords managers are totally safeproof of tampering.
Thanks for the advice, I'm hoping the escalation team will revoke their decision or at least contact me so we can talk about how my account has been permanently suspended for fraud.
I'm certain it wasn't hacked and the account was flagged by an error but I'm amazed that this has happened and that I've not had access to my account for a week now.
This has totally opened my eyes to digital ownership and I'm now finished with it.
I'm certain it wasn't hacked and the account was flagged by an error but I'm amazed that this has happened and that I've not had access to my account for a week now.
This has totally opened my eyes to digital ownership and I'm now finished with it.
gooner4life_uk
Member
If it's genuinely an error i'm sure they will resolve it, but if you don't get a sufficient response, escalate to the CEO, it always gets a response that way.
Thanks, I'm and certain it's an error, I just hope their escalation team can see that too.
Also I'm unable to refund and purchases made in the last fourteen days and recoup any remaining subscription time.
The level one CS rep is unable to access my account too and I have a feeling that if they don't revoke the suspension that they'll just shut me down.
I was only able to get the phone number in an old Reddit thread because their online chatbot was pointless.
I can honestly say that this the worst customer experience I've ever had in my life.
Also I'm unable to refund and purchases made in the last fourteen days and recoup any remaining subscription time.
The level one CS rep is unable to access my account too and I have a feeling that if they don't revoke the suspension that they'll just shut me down.
I was only able to get the phone number in an old Reddit thread because their online chatbot was pointless.
I can honestly say that this the worst customer experience I've ever had in my life.
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RagnarokIV
Battlebus imprisoning me \m/ >.< \m/
That's awful mate, I hope they can sort this shit out for you.
I just received their decision today one month later after total radio silence and they're not restoring my account that they've permanently suspended for fraud.
This is an account I've had since PS3 with over one thousand games and loads of DLC too.
I don't play online apart from Destiny which I started about three months ago, my privacy settings are all set to only me.
Every purchase I've made has been with my debit card linked to my account and the last ten purchases are showing as withdrawn from my bank account. My last purchase was Concord deluxe edition pre order which I cancelled within fourteen days once I saw the negativity escalate.
They refuse to tell me what fraud was committed and it was a final decision and that's that.
What a crock of shit.
This is an account I've had since PS3 with over one thousand games and loads of DLC too.
I don't play online apart from Destiny which I started about three months ago, my privacy settings are all set to only me.
Every purchase I've made has been with my debit card linked to my account and the last ten purchases are showing as withdrawn from my bank account. My last purchase was Concord deluxe edition pre order which I cancelled within fourteen days once I saw the negativity escalate.
They refuse to tell me what fraud was committed and it was a final decision and that's that.
What a crock of shit.
Depending where you live Sony might be bound to some laws requiring them to let you see what data of yours they hold. You could try writing to their Data Protection Officer to see why they are accusing you of crimes and withholding your purchases.
In the UK apparently it would be a "subject access request" and they can be done over social media. I don't know if America has them though.
In the UK apparently it would be a "subject access request" and they can be done over social media. I don't know if America has them though.
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S0ULZB0URNE
Member
This is terrible.
Seek legal help I would also tag PlayStation,Sony on Twitter and as many social media places you can.
Hope you can get it all sorted but I'm pretty sure Playstation stopped using Twitter/X regarding any customer support for a few years now.
PlayStation ending one-to-one customer support on Twitter
Sony has announced it will discontinue one-to-one PlayStation customer support on Twitter. This move will come into eff…
www.eurogamer.net
Hello I've had my UK PSN account since PS3 with same PSN ID and email. I had my account permanently suspended in August and have constantly reached out with emails but had not one single reply. They didn't even send me an email to state what the fraud claim was. I've always used my personal credit card and have over 600 digital games on my library that I've been locked out of. I'm hoping that there is someone on this forum that could help. Thank you for any advice and support
Peroroncino
Member
Did they specifically tell you it was due to fraud?
Kenneth Haight
Gold Member
They don't just ban people for no reason. You get an OP like this one every few months and then it turns out they were buying Turkish PSN games for £10 and breaking terms of service.
Sony or any other company don't want to ban you. They want you spending money on their storefront.
Sony or any other company don't want to ban you. They want you spending money on their storefront.
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Puscifer
Member
Even steam will just block you from online interactivity, this is just too much
I get this screenshot when I try to sign in.
It's missing the word permanently which is the norm for if your account is in debt etc. I'd keep trying to call them.
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hemo memo
You can't die before your death
Have you checked the email linked to the account? The junk/spam inbox, etc.?I get this screenshot when I try to sign in.
Cannon balling into the forum here but anywayI get this when I try to appeal my account suspension.
Is there anything you could have done that would have resulted in this? Anything that could be perceived by another person as nefarious? There is no way they banned you on something flimsy or accidentally
Edit: I mean perceived as nefarious, not necessarily bad in actuality.
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Banjo64
cumsessed
What does the email with more details say?I get this screenshot when I try to sign in.
Pasta la Vista
Member
Goddamn that really sucks man, I hope you can get it figured out but Sony is notoriously difficult to communicate with when it comes to customer service. Sorry, I got no real suggestions.
I would be completely flipping out if I lost my library, it's absolute dog shit the way they handle this stuff, at the very least you should still be allowed access to the games you already purchased.
I would be completely flipping out if I lost my library, it's absolute dog shit the way they handle this stuff, at the very least you should still be allowed access to the games you already purchased.
They offer a way to pay back any charge backs but I don't have any outstanding debt on the account.
The last time I called a lady came on the phone and firmly stated that there was nothing they could do.
But I refuse to give up on this out of principle, I just want a detailed response to what they feel the fraud charge is, I just don't know how to get that.
The last time I called a lady came on the phone and firmly stated that there was nothing they could do.
But I refuse to give up on this out of principle, I just want a detailed response to what they feel the fraud charge is, I just don't know how to get that.
rofif
Can’t Git Gud
Nothing should ever get rid used of his owned games. Even if he sent nudes to someone else. Nothing should take away your money
bitbydeath
Member
Calling is the best way, just ask them for more information directly.
I looked it up and the codes given seem to be intended to be given out to friends. It could be someone from Sony was scouring the web, saw that you published codes and hit the "pirate alert" button without further investigation
Keep in mind Sony seemed to be going all in on the game at the time before it flopped harder than the 2008 housing market
Sebastian1295
Gold Member
A company should be allowed to ban you if it's proven that you broke the terms of service BUT they should never be allowed to take your games away from you that you rightfully paid for no matter what. If they wanna ban OP fine, but either let him have his games back or refund him every single cent he spent on the playstation store.
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