Why is Naughty Dog Causing Outrage !?
Because they changed their focus from trying to appeal their fans to trying to appeal certain politics/social engineering/religious agenda.
And well, in some cases also because they didn't release a new game in a while, because games take longer to be made every generation, and because they spent several years in a game that ended cancelled.
Meaning, even if they released several ports, remasters, remakes, a movie and a tv show, regarding brand new games their previous game was released in 2020 and their next one will be released in 2026 or 2027.
You do realize they were pushed by Sony to make a GaaS, that wasted quite a bit of their time.
They weren't pushed by Sony. ND originally was going to have Factions 2 in TLOU2, but were running out of time and after some delays they still weren't to achieve it.
So in 2019 they decided to release TLOU2 with SP only and focus there for TLOU2 and instead of cutting Factions 2 to make it smaller and have it at launch but rushed or cancelling it, decided to move it to become its own standalone game.
By doing so, they not only would be able to keep all the ideas they had for it, but in fact would be able to expand the original scope they had for it. Being a MP game, nowadays it means to be a GaaS.
ND's idea was to make this MP game, while at the same time to develop multiple SP only games. But time later they realized the resources that were really going to take to keep successfully supporting post launch the MP game, and were more than the ones they had, specially because they grew during that period from being a studio who worked in a single big new game at the same time to a studio that worked on 3 big games at the same time. They saw that couldn't have at the sime time the MP game and the SP games, so decided to kill the MP title and focus in SP only going forward.
ND just does whatever Sony wants
There's no Sony heads forcing ND to do something in particular. If that would be the case, just after Uncharted 4 they'd have been forced to make Uncharted 5 and just after TLOU2 they'd have been forced to make TLOU3.
ND, like the other studios, are the ones who pitch their ideas to PS Studios HQ. Being very prestigious, talented, successful and experienced devs, if they can't do what they want they could quit and go with other big publisher who would let them to whatever they want.
ND were making a GaaS because ND (and not PS Studios/SIE heads) decided turn Factions 2 into a standalone game.
Time later ND decided to cancel it because later noticed that its post launch resources needed to keep it successful were going to be too high, and didn't have enough resources to also work in the multiple SP games they also wanted to make at the same time.
ND had to decide between MP title and multiple SP games, and decided multiple SP games.
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I think she does a good job, could have decided to move the camera down a bit to show a couple reasons that would generate more clicks.