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[elcuervo75]

I recently added WWE 2K16 from the games with gold offering this month, as well as buying Battlefield four and battlefield hardline since they were on sale. The website says that I own them, but when I go to the "my games" section on Xbox.com it does not show them in there. All the games that I bought or got with games with gold are listed in there, including one I bought just two weeks ago.

Anybody else having a similar issue? I already called Xbox support and they were no help. I have a feeling they are updating their site because yesterday when I clicked on my games I got a error page.

 

[Chris1]

It's because they're migrating it all to Microsoft.com. If you open the windows 10 store then my library it should appear there

 

[JeffGrubb]

I got a warning about things not showing up for some time depending on whether you have the preview program.

 

[elcuervo75]

So I called Microsoft again and they said because I have not logged into my account from an XBox One for a while (I am waiting for Black Friday to get one again) purchases will not show up on the website under "My Games" until the next time I do.

Does anyone know if that is true? The rep at Microsoft did not instill me with confidence in the way she answered. Has that happened to anyone else who has purchased digital games while not using an XBox One online for ~6 months?

Thanks!

 

[elcuervo75]

Well I got a new Xbox one and log into my account with it about a week ago but I'm sad to see that this problem still exists. Games that I have bought in the last month or so are not showing up in the my games section on Xbox.com. I did see one other person online had the same issue and blamed it on when Microsoft started merging the Xbox and PC games store.

Anybody else having this issue? I called Xbox support again and they were really no help at all but they said that they would report the issue. I know it's not a big deal but this is something I used to use a lot and it's a pain to not have it.

 

[Norse]

Did you ever install the games onto your xbone?

 

[elcuervo75]

Did you ever install the games onto your xbone?

Yes, I did.