I'm not entirely sure what Jim is propositioning as the more noble alternative, here. I mean, there's certainly valid reasons to criticise, but it's coming across more as grudge-bearing, and if I bore a grudge against every single company that made mistakes - and in many cases, more significantly lasting mistakes - that were detrimental to me in the past, I wouldn't have many games left to play!
Remember when Sony came out and outright apologized for all the PS3 outages caused by the hacking scandal? Remember the goodwill that gave them?
MS seem to subscribe to the 'never apologize, never admit weakness' school of thought, and their fans like to say 'what else are they supposed to do? admit that their console sucks?' like that's the only other option.
That's the part that has Jim and people like myself pissed off. You don't have to say 'our console sucks' when asked about the power gap, but you shouldn't say 'well if you squint and move your sofa back there isn't a power gap'. You say shit like 'We think we've made a really good system that can power great exclusive games like Forza Horizon 2 and Halo MC Collection. If you think we aren't powerful enough, just look at those games. We're also making sure to get exclusive content for multiplatform games like Call of Duty to make sure the Xbox One is the best place to play the biggest games.'
There. You see. No lying. No insulting people that care about things like framerate and resolution.
No Albert Panello bullshit about how the system isn't a third weaker because they invented Direct X.
Don't tell me you haven't got any choice but to do the anti consumer crap that you're doing, to then turn around and say 'Actually we're going to not do that anymore. Aren't we brilliant?'.
No. Apologize. Make me feel like you aren't going to try and pull any anti consumer bullshit you think you can get away with.
Sony apologized, and have been much more pro consumer. It hasn't hurt their bottom line at all, so there absolutely IS a choice for MS's PR people to be more upfront and honest and it would likely bring them consumer goodwill, which would be a very good thing for them right now.
Their inability to apologize is preventing that, so it's hard to have any pity for them.