Consumer unfriendly can include things like deceptive marketing and pricing, and any sort of coercive pricing or contracts.
Claiming an epic story could be deceptive marketing. The pricing for expansions and seasons passes could be deceptive (what you're buying for a season's pass is unclear). Reducing available content to base game owners when new expansions are released is definitely coercive, in my view.
Shitty matchmaking isn't consumer unfriendly unless they promised otherwise. It's definitely bad design in my view, but that's because of how I play games these days.
Claiming an epic story could be deceptive marketing. The pricing for expansions and seasons passes could be deceptive (what you're buying for a season's pass is unclear). Reducing available content to base game owners when new expansions are released is definitely coercive, in my view.
Shitty matchmaking isn't consumer unfriendly unless they promised otherwise. It's definitely bad design in my view, but that's because of how I play games these days.