I read people commentating how great a phone's build quality is, but who cares when people just cover their smartphones with a plastic case?
What's the point?
No one knows the phone build quality because the user is always feeling plastic.
The biggest problem with tech websites which review phones is that they never in their lives have had to use the same phone for two years.
The average person buys a case because if they drop their phone, they're fucked to hell and back with either $650 down the drain, $200 deductible via the insurance/scam company, or hoping for the best at a sketch repair shop at a dead mall. They simply can't afford not to have a case.
The reviewer doesnt give a shit because he didnt pay for it, and wont pay for the next one. So he wont use a case and can orgasm over idiotic features like glass on the back. Further, it's not hard to not break a phone in 2 months. 24 months? Thats much harder.
The average person holds onto their phones for 2+ years. That means after 5,000 charges (or whatever it is), their phone starts lasting less and less. That tends to happen around months 14-16. The average person is either fucked with a phone which lasts 8 hours until they can upgrade, OR, they can remove the battery, stick in a brand new fresh one, and get back to 16 hours a day.
The reviewer doesnt give a shit because he's never used the same phone for more than 2 months at a time.
The average person likes to download apps, listen to music, and take lots and lots of pictures. Do this for over a year, and 16GB is simply not enough, even for the casual user. Who wants to juggle photo transfers, app installs, and a limited music library? Some people claim the casual user struggles to install an SD card? Please. Thats the very first thing the sales rep offers to sell you and install for you!
But you know what IS a mystery to the casual user? Transferring photos to the computer. We got that call every fucking day.
The reviewer doesnt give a shit because he's only using it for 2 months before hes off to the next, fresh model. Further, the review model is likely 64GB or 128GB.
Samsung made the mistake of catering to some tech reviewer rather than the people who are actually laying down their own limited cash.