I don't entirely agree with Frank Cifaldi's points, and anyone reading them should also bear in mind that he works (worked?) for Other Ocean, the developer that shat the bed with the PS4 port of Ultra Street Fighter IV.
To suggest that a developer taking on contract work is not responsible for the quality of their work simply because the work was commissioned by a publisher is nonsense.
If they were unable to complete the work to a decent level of quality on the agreed budget/timescale, they shouldn't have taken the work on.
Yes most blame should be directed at the publisher, but in this instance Iron Galaxy made the decision to take on the work, no one put a gun to their head. They delivered sub-par work and that reflects on them.
There are other porting houses that have rock solid reputations, likely because they only take on projects that they can complete to a decent standard, and manage their projects such that they only ship quality work.
Consumer's relationship is with the publisher, they are the one selling the games, but certainly I'd be wary of any other publishers opting to use Iron Galaxy in the future, and would have no issues saying as much to publishers.
The issues with the game are not because individuals working in a QA capacity did a bad job, it's more complex than that. WB shouldn't have shipped a game in that state, but it's Iron Galaxy's sub-par work that people are playing and having all these issues with.
