Windows 10 Troubleshooting Thread

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I've been trying all day to troubleshoot my way around the Eternal Black Screen Of Doom problem that happens every time I try to upgrade. To recap, the process goes through the first stage of the upgrade ('copying files') fine, which takes the overall progress to 30%. It then starts the second stage of the upgrade ('installing features and drivers'), gets to 32% overall progress, 6% progress for that stage, and the screen goes black, never to see life again. No cursor present. Non-responsive to keyboard. Requires a forced shutdown that restarts the machine and neatly reverts the system back to Windows 7.

Question: would Windows 10 be trying to update my Intel HD Graphics driver as part of that 'features and drivers' process?

Looking through my drivers today I found this --



My device manager doesn't show Intel HD Graphics showing up at all, just some Microsoft VGA Graphics Adapter (my motherboard doesn't have VGA out, only HDMI and DP) and that VGA driver has a little icon with a yellow exclamation mark. Intel's driver checking utility, shown, states that I'm on a ver.6 integrated graphics and I should be on their ver.15.

Here's the thing: When I try to manually install this driver (completely outside of the W10 Upgrade process), my computer crashes in exactly the same way as it does when trying to upgrade the OS. Same black screen, same non-responsive keyboard, etc.

My current suspicion is that the upgrade is trying to change my integrated graphics driver to a W10 friendly version and that's causing a crash. Does this seem plausible? Any thoughts on a fix? I'm having a *real* hard time getting that Intel driver on my system.

Specs for whatever they may be worth:
Windows 7 os
i5-3570k cpu
Sabertooth Z77 mobo

any modern intel chipset has intel hd graphics built in, so you do have that device. no idea why it isn't showing up in your device manager.
 
any modern intel chipset has intel hd graphics built in, so you do have that device. no idea why it isn't showing up in your device manager.

IIRC it can be disabled in the BIOS. Might be a good idea to check there or see if there's a BIOS update from the mobo manufacturer.
 
I seem to get stuck at this "preparing for installation" part of the upgrade. Anyone know a solution?

HkhaJUA.png

How long did you wait?
 
I'm going to try to do a clean install on my third computer, a laptop. It has already been upgraded to Windows 10 and is activated. I want to see if it will activate again after a true clean install/format and test out the feature of creating local account, then converting to Microsoft account for local folder. Right now, my local user folder is called creep because that is part of my microsoft account email address, but I want to rename it to my first name. You can't do it according to Paul Thurott unless you create a local account, then add your microsoft account.

Edit: I'm a little drunk. Sorry if I don't make sense.
 
I know there is a tweak to change the desktop background, but is there one that gets rid of the wallpaper that needs to slide up before you can enter your password?
 
Hey guys, is there a way to force the accent colour onto the title bars of open programs? I downloaded a theme that does this, but it changes the text colour to all black (and I can't figure out how to change this) so I can't read any of the text in the task bar (or the title bars, as I use a darker accent colour)
 
any modern intel chipset has intel hd graphics built in, so you do have that device. no idea why it isn't showing up in your device manager.
Right now, that's my main goal. Just to get Intel HD Graphics to show up in 'graphics adapters' in device manager. It's proving extremely difficult, heh.
IIRC it can be disabled in the BIOS. Might be a good idea to check there or see if there's a BIOS update from the mobo manufacturer.
Yeah, on this Z77 Sabertooth board I believe it's called 'iGPU Multimonitor' and I've confirmed that it's enabled.

I do have the latest BIOS but I'm currently googling the procedure for flashing it back / flashing over it. I know when I built this PC several years ago I followed one or two 'Improve Your Windows Experience' guides on PC enthusiast forums and tampered with a bunch of settings. I've probably disable or deleted or hidden some little thing. Maybe if I can figure out how to reset things back to default stuff will show up.
 
Holy shit guys, look what I got making a bootable usb windows 10 drive. I feel honored.

That tool seems incapable of creating a bootable USB. I tried it a few times and it never worked, either. In the end I only let it download the ISO and save it on the HDD. Then I used Rufus to 'burn' the ISO on a USB. Should work fine.
 
So the fan tricked worked and my computer didn't shut off at ~8% installation

But I have a new problem...my installation is stuck at 32% and has been this way for about half an hour.

I googled my problem and it seems like other people have this issue (and that it lasts hours).

Anyone here had this problem and found a way to fix it?
 
So the fan tricked worked and my computer didn't shut off at ~8% installation

But I have a new problem...my installation is stuck at 32% and has been this way for about half an hour.

I googled my problem and it seems like other people have this issue (and that it lasts hours).

Anyone here had this problem and found a way to fix it?

Got the problem, haven't fixed it. I mention my own suspicions about the cause a few posts up, #7752. I honestly don't know though. It does seem like one of the driver updates that it's going through, whichever triggers at 32%, is causing the black screen stall.

If you haven't alrady, just hard reset your PC and it will revert you back to previous OS. If you find a fix, please do post it in here.
 
So the fan tricked worked and my computer didn't shut off at ~8% installation

But I have a new problem...my installation is stuck at 32% and has been this way for about half an hour.

I googled my problem and it seems like other people have this issue (and that it lasts hours).

Anyone here had this problem and found a way to fix it?
Just wait.

If it hangs there for more than a couple of hours then the installation hung on finding the driver for a device.

For one installation, a Realtek WiFi card halted it. Solution was to use a different brand, disable it in the BIOS, or physically take it out.

What is the percentage in the text below the total percentage?
 
Just wait.

If it hangs there for more than a couple of hours then the installation hung on finding the driver for a device.

For one installation, a Realtek WiFi card halted it. Solution was to use a different brand, disable it in the BIOS, or physically take it out.

What is the percentage in the text below the total percentage?

It was 6%.

Problem is, I don't know what driver is causing the problem. It might be my nvidia driver for my GeForce 310m because I haven't updated it (because the latest driver makes my screen shut off after the Windows boot screen). But I can't update it because it fucks my computer up
 
I was getting the black screen albeit at a later stage (about 84% overall, 35% configuring settings).

Tried a couple of things, ended up uninstalling anti-virus then doing the update offline. your mileage may vary but worth trying.

Other possible fixes going about are unplugging any optical drives and second screens.
 
So one of my computers isn't showing the keyboard input language in the notification area (my other machine does) and for the life of me I can't find where you add it.
Any ideas?
 
I was getting the black screen albeit at a later stage (about 84% overall, 35% configuring settings).

Tried a couple of things, ended up uninstalling anti-virus then doing the update offline. your mileage may vary but worth trying.

Other possible fixes going about are unplugging any optical drives and second screens.

Wait how do you update offline if downloading the files is apart of the upgrade?
 
That tool seems incapable of creating a bootable USB. I tried it a few times and it never worked, either. In the end I only let it download the ISO and save it on the HDD. Then I used Rufus to 'burn' the ISO on a USB. Should work fine.

This time, I made the usb drive on a usb 2 port. Maybe coincidence, but it worked.
 
Just writing here to report that places in the registry i have been able to edit before is now locked and is not possible to change..
also some of the entries i made was removed(so Microsoft deleted things i made in the registry, not totally sure how this is legal)...

thanks Microsoft, why do you fight your customers :-(

(also the update of these settings are not featured in any log i can find)
 
For some reason when im scrolling in chrome it will lag and part of the screen wont go with the scroll, then it will fix itself, no idea whats going on but its very weird.
 
So one of my computers isn't showing the keyboard input language in the notification area (my other machine does) and for the life of me I can't find where you add it.
Any ideas?

Did you double check they all have the language packs installed? Does anything show up for options when you right click the taskbar? That's where I would start looking.
 
It was 6%.

Problem is, I don't know what driver is causing the problem. It might be my nvidia driver for my GeForce 310m because I haven't updated it (because the latest driver makes my screen shut off after the Windows boot screen). But I can't update it because it fucks my computer up

Oh, so that's a freeze on detecting hardware.

Windows is reinstalling and redetecting everything. It does make a backup of drivers that it may not have access during the upgrade process when you're in Windows. However, it will try to use the newest driver.

I think you may have the same Wi-Fi card problem that I was experiencing although it could be graphics since you did state the latest graphics driver makes your computer unstable.

What is your wi-fi card?

At 6% is when hardware is getting detected including graphics and networking. Progress jumps to 12% when it's done.

This time, I made the usb drive on a usb 2 port. Maybe coincidence, but it worked.

Some USB 3.0 drives are flaky.
 
Oh, so that's a freeze on detecting hardware.

Windows is reinstalling and redetecting everything. It does make a backup of drivers that it may not have access during the upgrade process when you're in Windows. However, it will try to use the newest driver.

I think you may have the same Wi-Fi card problem that I was experiencing although it could be graphics since you did state the latest graphics driver makes your computer unstable.

What is your wi-fi card?

At 6% is when hardware is getting detected including graphics and networking. Progress jumps to 12% when it's done.



Some USB 3.0 drives are flaky.

I went to Hardware, clicked on my laptop and according to that, it's an Atheros AR9285 Wireless Network Adapter. When I went to programs, I have an Asus Wireless Console.

Interestingly, the nVidia card had a caution sign on it and said the driver was disabled. This is probably because when I tried to install the driver, my screen messed up and so I had to restore my laptop from before it was installed.

But anyways that's what it is.
 
I went to Hardware, clicked on my laptop and according to that, it's an Atheros AR9285 Wireless Network Adapter. When I went to programs, I have an Asus Wireless Console.

Interestingly, the nVidia card had a caution sign on it and said the driver was disabled. This is probably because when I tried to install the driver, my screen messed up and so I had to restore my laptop from before it was installed.

But anyways that's what it is.

Mmm. Signs are pointing that it's the Nvidia card. What happens at 6% is the screen will flash black and detect the monitor at the correct resolution once the graphics driver works.

Did the text become less fuzzy or smaller?
 
Mmm. Signs are pointing that it's the Nvidia card. What happens at 6% is the screen will flash black and detect the monitor at the correct resolution once the graphics driver works.

Did the text become less fuzzy or smaller?

I don't think it changed. Then again, I'm using my laptop just fine right now even though the driver is disabled. I just noticed that in the properties of the nvidia card it says specifically "A driver (service) for this device has been disabled. An alternate driver may be providing this functionality." So maybe my Integrated Graphics drivers are currently running the display.

If I don't NEED my nvidia card, is there a way to disable it so that Windows doesn't try to download drivers for it? Perhaps make it so that Windows doesn't really know it exists?
 
Wait how do you update offline if downloading the files is apart of the upgrade?

Depends what way you are starting the update.

If you are upgrading using the .ISO file, disconnect from the Internet during setup, if you are connected by LAN (Ethernet) or Wi-Fi, disable both and attempt setup again.

If you are updating through Windows Update, when the download reaches 100% disconnect from the Internet LAN (Ethernet) or Wi-Fi and proceed with the installation.

http://answers.microsoft.com/en-us/...p-errors/324d5a5f-d658-456c-bb82-b1201f735683

Edit: Going by what you're saying though it looks more likely to be a graphics card issue.
 
Just installed Windows 10 - everything smooth but something bothering me on Edge. Is it normal that you can't click on any tab (and have to use Ctrl+Tab to cycle through)?
 
Just installed Windows 10 - everything smooth but something bothering me on Edge. Is it normal that you can't click on any tab (and have to use Ctrl+Tab to cycle through)?

No, that's not normal.

Don't know what could be causing that behavior though.
 
I am having a lot of trouble installing Windows 10 and I am not entirely sure why. I am currently running Windows 7.

I reserved my copy a few days ago and still haven't got an update on it installing in the background. However, I checked my Windows Update and it seems it was trying to install itself yesterday and today as an update titled "Upgrade to Windows 10 Home) but it failed. When I look at the details, the error code it gave me was 800700D. The Windows Help and Support doesn't have that error code on their page. I should also mention that Windows Update has been having a lot of trouble lately on my computer of installing certain updates correctly.

I also tried installing Windows 10 with the Media Creation Tool that Microsoft has on their website. Everything went smooth installation wise until the very end. It then gave me the "Something Happened" message and said it had trouble figuring out if I met the requirements, even though I clearly do.
 
I am having a lot of trouble installing Windows 10 and I am not entirely sure why. I am currently running Windows 7.

I reserved my copy a few days ago and still haven't got an update on it installing in the background. However, I checked my Windows Update and it seems it was trying to install itself yesterday and today as an update titled "Upgrade to Windows 10 Home) but it failed. When I look at the details, the error code it gave me was 800700D. The Windows Help and Support doesn't have that error code on their page. I should also mention that Windows Update has been having a lot of trouble lately on my computer of installing certain updates correctly.

I also tried installing Windows 10 with the Media Creation Tool that Microsoft has on their website. Everything went smooth installation wise until the very end. It then gave me the "Something Happened" message and said it had trouble figuring out if I met the requirements, even though I clearly do.

http://www.neogaf.com/forum/showpost.php?p=173455764&postcount=5540

I don't think it changed. Then again, I'm using my laptop just fine right now even though the driver is disabled. I just noticed that in the properties of the nvidia card it says specifically "A driver (service) for this device has been disabled. An alternate driver may be providing this functionality." So maybe my Integrated Graphics drivers are currently running the display.

If I don't NEED my nvidia card, is there a way to disable it so that Windows doesn't try to download drivers for it? Perhaps make it so that Windows doesn't really know it exists?

I think for you, you are going to have to wait for October or something that remedies it.

I suppose you could check your BIOS and see if you can set it to use one graphics card only.

How do you have two graphics cards in your portable setup?
 
I'm a casual techy, but I want some help because I fucking HATE Windows 10. Not talking about phone, I always hate the shit out of that, but on my Surface Pro.

No Charms Bar:
I can't change the volume without using buttons or exiting full screen now. Is there a solution with customising the useless as fuck action centre?

Furthermore, I can't check my battery life with the charms bar. So I have to be in tablet mode to actually see it. Anyway to solve this issue too?

Scaling:
Since Edge is a piece of shit (like you can't even swipe left and right to go back or forward etc.) it doesn't have independent scaling. IE is still there, but not the Modern UI app. Which means if I want my desktop or legacy apps like fucking WORD to have 100% scaling, I have to view the net with it on my tiny Surface screen.

Is there any way to make it so that tablet mode automatically switches to 150% scaling?

...

And this is just wishful thinking but... Is there a way to just... have the Skype App and IE App even though they aren't available anymore? I mean that along would solve a bunch of issues.

--

EDIT: oh you can scale with Edge... But.. I don't have a desktop version for 100% so I'm still annoyed.

EDIT 2: Oh my god, what the fuck.... popups are automatically snapped =(
 
I'm a casual techy, but I want some help because I fucking HATE Windows 10. Not talking about phone, I always hate the shit out of that, but on my Surface Pro.

No Charms Bar:
I can't change the volume without using buttons or exiting full screen now. Is there a solution with customising the useless as fuck action centre?

Furthermore, I can't check my battery life with the charms bar. So I have to be in tablet mode to actually see it. Anyway to solve this issue too?

Scaling:
Since Edge is a piece of shit (like you can't even swipe left and right to go back or forward etc.) it doesn't have independent scaling. IE is still there, but not the Modern UI app. Which means if I want my desktop or legacy apps like fucking WORD to have 100% scaling, I have to view the net with it on my tiny Surface screen.

Is there any way to make it so that tablet mode automatically switches to 150% scaling?

...

And this is just wishful thinking but... Is there a way to just... have the Skype App and IE App even though they aren't available anymore? I mean that along would solve a bunch of issues.

--

EDIT: oh you can scale with Edge... But.. I don't have a desktop version for 100% so I'm still annoyed.

If you haven't wiped Windows 8.1, you can always roll back.

Some of us were bracing for a lot of errors and user annoyances prior to launch.

Knowing that there is a feature update sometime in October or later is kind of telling of where Windows 10 is right now and probably will be normal for the future considering what happened to the Xbox One.

Favorites in Edge don't sync whether as they do in Internet Explorer.
 
If you haven't wiped Windows 8.1, you can always roll back.

Some of us were bracing for a lot of errors and user annoyances prior to launch.

Knowing that there is a feature update sometime in October or later is kind of telling of where Windows 10 is right now and probably will be normal for the future considering what happened to the Xbox One.

I would switch back but, the Xbox app is kinda neet.

The new onscreen keyboard is a bit thinner but I can type better on it actually. Point being there are some things that are better but... I wants Charms back and the scaling options from 8.1.

I feel like this Windows was made with desktops in mind, and basically fuck the Surface.
 
I would switch back but, the Xbox app is kinda neet.

The new onscreen keyboard is a bit thinner but I can type better on it actually. Point being there are some things that are better but... I wants Charms back and the scaling options from 8.1.

I feel like this Windows was made with desktops in mind, and basically fuck the Surface.

Basically the OS feels like an alternative universe where touch wasn't centered around the interface.

Even the touchscreen driver stops responding to browser scrolling until I reboot when resuming from a fast boot.

The return of small icons in the taskbar bothers me a lot, and I'm still playing with the scaling on some setups because now it just makes things blurry.

Well this is how it looks in my device manager:



If I just disable the nvidia card, could that fix the problem?

No, you will have to disable it from the BIOS since Windows is basically reinstalling from new during setup.

What's the laptop model?
 
So, on Windows 7 and 8/8.1 in OneDrive I could see all my OneDrive files whether they were available offline or online only.

I assume this has changed in 10 to only show offline only files? If so, whyyyyyyyyyyyyyyyyyyyyyyyyy?!
 
So, on Windows 7 and 8/8.1 in OneDrive I could see all my OneDrive files whether they were available offline or online only.

I assume this has changed in 10 to only show offline only files? If so, whyyyyyyyyyyyyyyyyyyyyyyyyy?!

Sync issues.

You're not the only one to complain as during the Insider period, there was a ton of feedback hating this change.
 
I'm a casual techy, but I want some help because I fucking HATE Windows 10. Not talking about phone, I always hate the shit out of that, but on my Surface Pro.

No Charms Bar:
I can't change the volume without using buttons or exiting full screen now. Is there a solution with customising the useless as fuck action centre?

Furthermore, I can't check my battery life with the charms bar. So I have to be in tablet mode to actually see it. Anyway to solve this issue too?

Scaling:
Since Edge is a piece of shit (like you can't even swipe left and right to go back or forward etc.) it doesn't have independent scaling. IE is still there, but not the Modern UI app. Which means if I want my desktop or legacy apps like fucking WORD to have 100% scaling, I have to view the net with it on my tiny Surface screen.

Is there any way to make it so that tablet mode automatically switches to 150% scaling?

...

And this is just wishful thinking but... Is there a way to just... have the Skype App and IE App even though they aren't available anymore? I mean that along would solve a bunch of issues.

--

EDIT: oh you can scale with Edge... But.. I don't have a desktop version for 100% so I'm still annoyed.

EDIT 2: Oh my god, what the fuck.... popups are automatically snapped =(

I am working with Windows 10 on my Surface 3 (not pro) and I am running into many issues as well. Overall, it seems like tablet mode has lost a lot of quick options and easy useability features. But you can always see battery life on the task bar, both in desktop and tablet mode. Volume is there as well but brightness is kind of fucked up. Right now you can change the brightness in preset increments from the slide out menu but not manually unless you go to settings, even in tablet mode. That is just a terrible redesign.

I haven't used Edge much because it imported bookmarks in an odd way and didn't port over any other settings/passwords.
 
Did you double check they all have the language packs installed? Does anything show up for options when you right click the taskbar? That's where I would start looking.
I don't have language packs installed on either, just an extra input language.
And it works fine on both by the way, I can switch the language and type in it, it's just that one of my machines doesn't show the indicator in the notification bar.

And just to be clear, I'm talking about this thing -

5PKcHlv.png


Edit: removing all the languages but one then adding a second language solved this issue.
Thanks for the help!
 
I am working with Windows 10 on my Surface 3 (not pro) and I am running into many issues as well. Overall, it seems like tablet mode has lost a lot of quick options and easy useability features. But you can always see battery life on the task bar, both in desktop and tablet mode. Volume is there as well but brightness is kind of fucked up. Right now you can change the brightness in preset increments from the slide out menu but not manually unless you go to settings, even in tablet mode. That is just a terrible redesign.

I haven't used Edge much because it imported bookmarks in an odd way and didn't port over any other settings/passwords.

Outside of tablet mode, the only way to see battery life is to check the system menu. Which is tiny and not showing for me.

Charms bar battery life was perfect, I could see a % just by swiping right even when full screen in something like Netflix.

Oh fuck the time too.
 
Okay so every time I try to install it says that I can't install Windows while running in audit mode. I tried the regedit delete value thing to get rid of audit mode but it didn't work. Can anyone help?
 
Man, there's a lot of janky stuff. I can't use anything that requires a Microsoft account because the dialog to log into my Microsoft account starts to open then closes immediately. Not like I really wanted to try out the store, but oh well.

Everything that was working fine in Windows 7 more or less works fine, just some really unpolished edges. Menus collapsing before I can select something has been an ongoing issue.

And about 25% of the time I start up windows 10 so far it blue screens.
 
Since my upgrade from 7 to Windows 10, my PC drops its internet connection wifi/LAN. I think it may be related to using a torrent client. uTorrent and bit torrent both seem to knock my connection offline after 10-15 minutes. A reboot will re-establish the connection. Has anyone else experienced this?

I've

Updated the LAN driver
Disabled the option to disable LAN as a power save
Flushed the dns
Changed the dns to google settings

What else can I do?
 
if anyone of you are desperate you can disable the windows update system/service(requires you to disable Windows Defender as well)
Paste this into a text file and rename it to disable-update.reg (maybe you will have to go to windows defender and disable it for a short while)


Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows Defender] "DisableAntiSpyware"=dword:00000001

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv] "Start"=dword:00000004
[HKEY_LOCAL_MACHINE SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update] "AUOptions"=dword:00000000
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsUpdate\UX] "IsConvergedUpdateStackEnabled"=dword:00000000
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsUpdate\UX] "DeferUpgrade"=dword:00000001


to undo, make file called enable-update.reg:


Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows Defender] "DisableAntiSpyware"=dword:00000000

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv] "Start"=dword:00000001
[HKEY_LOCAL_MACHINE SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update] "AUOptions"=dword:00000001
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsUpdate\UX] "IsConvergedUpdateStackEnabled"=dword:00000001
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsUpdate\UX] "DeferUpgrade"=dword:00000000


The changes will not take effect until you reboot

or do this

Computer Configuration > Administrative Templates > Windows Components > Windows Update

Configure Automatic Updates (Set to Notify for download and notify for install. May want to set the scheduled install day as well. This allows you to block updates from being installed)
Defer Upgrade (Pro and Enterprise only, may defer upgrades til next upgrade period)
Turn on Software Notifications ("Enhanced notification messages convey the value and promote the installation and use of optional software").
 
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