A: You cant blame the fact that Karl Urban didn't take off the mask as the reason no one saw the movie, that was mainly down to the reputation damage the Stallone film caused and the terrible promotion campaign they did for the new one.
B: I have never heard anyone say they hated the mask, offline or online. The only problem people had was Bane being hard to hear originally but otherwise people seemed to like the mask.
I'm just saying using a commercially ignored film and a highly divisive film as evidence people have no issue not seeing an actors face is questionable.