Support NeoGAF

[Faustek]

So I've been way to busy for a year now to properly take care of all of my own finances so I kinda paid to get this done through my bank.
My bank recommended that I take a collection loan(gather it all in one place to get better credit score...I have 0% estimated chance to fail already) as I had taken 4 loans spread out. None of them for myself but to help my nieces and nephews different mothers. I got way better interest rates than any of them. So yeah, why not. It's true that this would lower the interest rate so I told them to give me an offer.
They offered me a flat 2% interest rate which was 0.5, 0.3, 0.6, 0.44% lower than what I pay today for the different loans. That sounded great so she sent over the digital signature request but I told her to wait since I wanted to read everything in my own time and Wanted papers, copies of said papers and time to read the fine print.
Today I got it, everything was correct as she said it would have been. The interest rate was lower but what she failed to mention is that she had added 3 years. So instead of me paying(my sister in "laws" and niece with partner pay me) everything in 5 years it would take 8 years.
Now I'm no mathematical genius but 3 more years with an lower interest rate average of .46% doesn't get cheaper at all.
So I called her up, she didn't answer, I called straight to the office instead and I asked what was up. The one who answered started outright talking bs to me and there I lost it. For the first time I was openly hostile and rude and asked him if he was stupid, a liar, lying and stupid or just a piece of shit. All mixed with a healthy course of curse words that would make your dead ancestors rise from their resting place to whoop you good for using such language.
Usually I'm even nice to scammers that call me, the "hey from Microsoft you have a virus" call in broken English? I was really nice and started joking with him and asked if he ever actually tricked someone.
Those poor souls at call centers trying to sell you crap? I'm really sorry but I just don't want to buy anything from them, I even let them repeat their pitch before gently but firmly tell them that I don't want any free stuff. I even started talking about a young mans life choices when I realised that it was the same boy that called me a few months prior to his recent call.
So yeah I'm never rude on the phone but this time I got pissed, rude and openly hostile.
I said that I was going to move all my loans, savings, funds, stock, cards actually everything from that bank because I found their behaviour on the level of a half brained mad cow diseased chihuahua with the added curse words.
So now a few hours later, everything is set. All my assets are in the process of moving over to my other bank, my side bank.
I calmed down and had an actually enjoyable chat with the costumer satisfaction rep that called me up 30 minutes ago. Where I, verbatim, told her what I said and why and that that was the reason why I wasn't satisfied at all with their service. Actually felt bad for her, she had to listen my retelling those foul words.

TLDR: I asked a bank rep if they were a lying piece of shit or just a half brained mad cow diseased chihuahua.

 

[SynthFetish]

Well, they did try and fuck you.

I've gotten really, really bad once with a collection agency. I was telling them that I've been unemployed and she kept insisting I was "Refusing to pay." And suggested I should "consider liquefying your assists".

I no longer talk to any collection agency, fuck my credit. I still have no money and I'm not paying anyone anything.

 

[frankie_baby]

just to windows indian technical department I usually have a massive go at them

 

[ColdPizza]

So you told this woman you wanted to take your time to read everything, but when you couldn't reach her after a single call you flipped out?

 

[Jonnax]

I don't trust almost anything over the phone.

The person on the other side could be under commission and won't hesitate to drop some crap on you.

 

[Faustek]

So you told this woman you wanted to take your time to read everything, but when you couldn't reach her after a single call you flipped out?

No, she said she would lower my costs by lowering my interest rate, a service I pay for, but instead she lowered my interest rate but added 3 years to the payment thus increasing the total sum of what I would have to pay. That isn't lowering my cost. That's trying to fuck me.

I don't trust almost anything over the phone.

The person on the other side could be under commission and won't hesitate to drop some crap on you.

I assume they always are but the annoying part is that I was paying her for a service which she apparently didn't know shit about or just tried to screw me over.

 

[Browny]

I had a door-to-door window salesman really push his luck one day. After saying "no thanks" very politely three times ("it's not on our list of things to do at this moment in time"), he kept on pushing - so I took a few steps out onto the path, got relatively close to his face and asked him to get off my property. He eventually got the hint. Twat.

(Now I just say "it's a rented house" - they always leave.)

 

[haxan7]

I've gotten maybe 5 calls from a known phishing scam where they say they are from Windows support and ask you to open up the cmd prompt and give them info.

I figured out what it was after the first time, and got progressively worse to them with each call.

I think the third or 4th call they caught me in a bad mood after work and I just exploded on them, threatening to report them to the police, asking their names, cursing them out, etc.

I might have issues.

 

[Fj0823]

I work at a Call Center.

I refuse to be nice to racist screaming cunts.

 

[ClosingADoor]

Maybe she thought you wanted to lower your monthly payment or something?

Anyway, banks are out to get as much money from you as they can mostly. If you are not getting what you want, move banks. I don't see the use of swearing to the other people there. Doesn't really solve anything.

 

[Zelias]

Generally I keep my cool and keep polite. Scam artists I generally just hang up on.

One scammer phoned me offering me a job in IT though (I have zero experience in that field), but was light on the details. When I (politely) asked what the job specifically was and what it entailed, I was subjected to a rant about how I was being rude and aggressive, and told that there was no need to behave like that.

So I replied with: 'Nah, mate, this is me being rude - FUCK OFF' and hung up. Was strangely satisfying.

 

[Caffeine]

when the same number calls me 5 times I answer with what the fuck do you want.

 

[Firebrand]

"Microsoft" called me from India to help me with this virus on my computer. I usually just say "bye" and hang up on sales people, but this guy I actually told to get fucked.

 

[ColdPizza]

No, she said she would lower my costs by lowering my interest rate, a service I pay for, but instead she lowered my interest rate but added 3 years to the payment thus increasing the total sum of what I would have to pay. That isn't lowering my cost. That's trying to fuck me.

Well, she probably meant monthly cost. It's the same approach car salesmen take. Lots of people are willing to pay more overall in order to pay less per month.

 

[Faustek]

I work at a Call Center.

I refuse to be nice to racist screaming cunts.

Oh I can believe you hear crap, sorry for that. My curse words this time involved comparing their IQ with different things, one item was my first used diaper.

Generally I keep my cool and keep polite. Scam artists I generally just hang up on.

One scammer phoned me offering me a job in IT though (I have zero experience in that field), but was light on the details. When I (politely) asked what the job specifically was and what it entailed, I was subjected to a rant about how I was being rude and aggressive, and told that there was no need to behave like that.

So I replied with: 'Nah, mate, this is me being rude - FUCK OFF' and hung up. Was strangely satisfying.

I never just hang up and barring this time, never rude or hostile but I get it. Especially if you get lip back.

Well, she probably meant monthly cost. It's the same approach car salesmen take. Lots of people are willing to pay more overall in order to pay less per month.

Nope, she specifically said total cost and I asked if she meant the total as well.

 

[backflip10019]

Just this morning a guy called me pretending to be a sheriff at the IRS. I hung up on that motherfucker so quickly.

 

[Vigilant Walrus]

I've worked in telecommunication customer support for business clients. Sitting in a open room with 100. It's the worst but most important job I've ever had in my entire life. That job made me realize how some people end up being miserable cunts their entire lives. It's from working such terrible places that they die inside and just become evil and vindictive assholes.


Half of the people who call me, would call because they wanted something. And a good portion of them believe that if they are just being really shitty, I'll give them a rebate on their next phone or throw in some more free data in their subscription. It's that whole "Just call them up and be really mad. It worked for me- I got 10% of my phone" < That type of shit.

The other group of people who would call me were people who had been done wrong by the company. This company is basically the european AT&T. Our customer support company are not with the carrier company, we are just hired to do their customer support. But that doesn't matter to callers. They are calling, and thinking that I am the face of the company. I am the reason why they got fucked over, and they will tell me all day how terrible I am, and how they will report me to the police for embezelment and cheating and manipulation.
Many of them wants to speak with my manager because I am not worthy in understanding their problem.

Some people call me because it's my fault that they don't know how to set up their phone. I have to spend 30 minutes with them on the phone telling them how android works, and it's my fault because it just doesn't work.


So, it's 8 hours of abuse. All day. Rarely have a phonecall were someone are just cool. The lines for customer support are long all day, calls are recorded and monitored and you're not allowed to go to the bathroom before activating a red button. Then your boss comes over and gets mad at you.


Sometimes, someone calls you and they have been cheated by the company. Sales people are terrible because whey they are paid by comission they will sometimes make lies. They get 50 dollars of the profits of every Iphone sold, so they lie to customers about price and subscriptions. Customers call us in customer support and are obviously angry. They rarely have the number or name of these sales people, and so there is little I can do besides saying I'm sorry and that I understand and I don't know why it happened.

Sweet older woman called me one time. A sales man had called her up one day and convinced her to shut of her internet in favor of getting 4 internet dongle model wireless broadband subscriptions. You know those little shitty dongles you put in your USB port? This lady was signed up for 4 of them. Like she would get mega fast connection by putting on in each USB port.
the dongles barely worked because she lived in a secluded area with static and poor reception. And she was so nice and fair and patience, and I pleaded with my manager about allowing me to terminate her contracts. My manager said we weren't allowed to do that, and I had to tell the lady that nothing could be done.
I wrote a angry letter and completely lost my shit. Rarely have I been so angry. Fuck them all. I quit the same day, but I still think about that lady. She was a hairdresser with her own salon, so her contracts were 12 months. 4x 12 months contracts that cannot be cancelled, for something useless. It disgusts me.



When I talk to people on the phone I am always on my best behavior. I cannot stop thinking about them working in those cubicles. I rare them and talk to to them and am aware in being extra kind. It was a terrible experience working there, but it was also incredible insightful. I felt I understood the world a whole lot better and so many years later I still appreciate every day I am not working there.

 

[Mandelbo]

When salespeople ring up about PPI or car crashes or energy deals I usually go "oh yeah?" "Uh huh" "Right" in a sarcastic tone then hang up. They're wasting my time, so I may as well have a little fun! I'd never swear at them or be properly hostile though.

 

[indask8]

You guys have a lot of patience, now when it's a number I don't recognize or a "hidden number" I don't even pick up the phone, I've started using a blacklist on my smartphone, and I'm starting to consider switching to a whitelist with only the important phone numbers (bank/friends/familly) in there.

Before I used to let them talk in the wind and then I hang up, if they call again I made them understand it wasn't an accident.

 

[Venfayth]

At work (call center) our calls are recorded and can be randomly listened to for QA, so even when someone is being a jerk, no. We have other measures to deal with rude callers since we have a business relationship with 98% of the people who call in.

On my personal phone though, maybe. Although usually it's only ever a "I'm not interested" followed by an immediate hangup.

 

[Xisiqomelir]

If you fucking call me up at dinner to tell me about carpet cleaning when I never invited your ass to do so you're getting the Hokkien:

https://www.youtube.com/watch?v=CVcb2JEP-qA

 

[Tom Nook]

I hung up a call during the middle of those survey calls.

I thought it would be a quick 3 min call but it went on too long so I just hung up on them.

I felt bad for the caller because I realized it's one those jobs they paid by the number of surveys they completed.

 

[Zelias]

I work at a Call Center.

I refuse to be nice to racist screaming cunts.

My housemate used to work at one call centre and recently has got a job at another. From what he's told me, I think I would last about 5 minutes before being fired, lol.

 

[Murkas]

Yeah, every time I get called by those PPI/accident claims assholes.

 

[kirby_fox]

I had just bought a phone with Sprint and was waiting for my number to be transferred. They told me it would be pretty quick, so I waited. Called customer service, said 2 hours. 2 hours later still nothing. Just an hour more. Hour goes by, nope- consistent lying to me.

They then after hours of waiting tell me it won't be ready for 3 days because their system is down. I was furious, because I needed this phone for work and there was no option there. No one I called apologized, no one offered me any kind of compensation for not having a phone for 3 days, no one did shit. And usually niceness will get you somewhere, nope- they didn't care. So I went OFF. Called back multiple times, said all sorts of crazy shit, just trying to get someone to escalate it.

I wound up returning the phone and cancelling service. When I got a bill anyways from them, I called back ready to be given to the same people. Nope, nicest guy in the world, he apologized and everything and likely would have actually compensated me for the ordeal.

 

[ColdPizza]

I just don't answer numbers I don't recognize. If it's important they will leave me a message.

 

[Mr. Giggles]

I don't take kindly to interruptions when I'm trying to enjoy my butter and cheese sandwhich

 

[Saganator]

I got pretty upset with a Sony Playstation Network guy for not accepting a refund request, but I apologized at the end.

Went something like...

"Fuck playstation network and your shitty support, I'm never going to buy a digital game from you again! I know you're doing your job but your company sucks and I'm sorry for yelling at you. Good day"

 

[Megalosaro]

I take 100-200 phone calls a day, 5 days a week.

By the end of my shift each day, when I'm tired of talking, it is hard to he a little short. Especially when they have an attitude with you first.

 

[LuciusAxelrod]

SiriusXM called me when my free trial was running out after I got my car. I told them I wasn't interested but she kept insisting and asking why I didn't want it. I told her that I usually just listen to music off my phone rather than use any sort of radio but she wasn't hearing it. I got sick of it and started to say that I never listened to music at all and just sat in the car in complete silence while driving. This confused her greatly. She called me weird and hung up. I never got another call from them.

Another time years ago my parents had gotten me an eMachines laptop. I had to send it in to get the motherboard replaced and the new motherboard was faulty when it came back to me (the video was messing up a few minutes after you'd turn it on). I had to argue with the customer service guy that no, my crappy laptop from Walmart did not have a removable graphics card separate from the motherboard and that I shouldn't have to pay again to fix it. I had to speak to the next guy up before I got everything handled.

 

[old manatee]

I yelled at a woman from a collection agency that was harassing me.

I got a Cingular Wireless cell phone like 15 years ago. I signed a 1 year contract, and during the first month they took down the tower near my house and school, so my phone was basically always in roaming mode.

I tried to get out of the contract and they wanted me to pay like a $300 termination fee. I didn't have the money, and I was just mad about the whole thing, so I filed a complaint with the FCC and refused to pay them.

They trashed my credit rating and turned me over to a collection agency that proceeded to call me multiple times a day on my new cell phone for like the next year.

I would usually just screen them or hang up without saying anything, but one time they called me at like 4am on the weekend and I picked the phone up and straight up yelled at the woman. She tried to high road me because I was swearing, but I still don't feel bad about it.

 

[Jonnax]

I hung up a call during the middle of those survey calls.

I thought it would be a quick 3 min call but it went on too long so I just hung up on them.

I felt bad for the caller because I realized it's one those jobs they paid by the number of surveys they completed.

I got one of those calls before. Spent 10 minutes answering questions and I thought lol wtf I'm out.

Quality of their data will be shit and I'm shocked that anyone thought ultra long telephone surveys with no payment were a good idea.

 

[doctorblurg]

I try not to lose my temper most of the time I'll just say "nah dude Im good thanks" and hang up. I cant think of any time I've gotten like crazy pissed at someone.
I used to do phonecalls and door to door campaigning for a congressional candidate for a letter of recommendation for college applications so I try to be gentle to people who I know probably get a lot of shit everyday.

Edit: post above me is a goodexample actually I thought Id be nice and answer the survey for the guy while I was getting groceries the survey went past the 15 question mark and I just kinda hung up without saying anything

 

[HStallion]

I do all the time. I'm kind of the bull dog at my company if we keep getting annoying calls from certain people or groups. Even if its nothing I am related to they just send them my way and I chew them out. The thing I don't get is that a lot of these people calling are trying to sell us stuff and they come off as pissed and angry right off the bat. I usually start polite and tell them we're not interested and ask that they please stop calling. Then they get pissed and then I stop being nice.

 

[Mr-Joker]

Yes with a debt collection company claiming to working for Student Loan who somehow got my mobile number and was continually harassing me.

So I wrote a letter to them not to contact me by my mobile number and any future commutation must be done via letter.

They chose not to listen and when they rang again on my mobile I just torn into them, reminded that I have written a letter to them and I did not give permission for them to have my number as I did not give student Loan my mobile number as I didn't even have a mobile phone then.

I then hung up but that meant nothing as they rang again but I didn't my phone on me so I didn't pick up.

 

[spindashing]

just to windows indian technical department I usually have a massive go at them

To scam callers from "Windows" with that Indian accent I go all out

 

[Indrid Cold1]

Yourrubbish banter sounds a lot funnier to you than it does here. "IQ of a used diaper" "half brained mad cow disease chihuahua" lolol. They've heard it all before anyway, so dont feel too bad. it goes in one ear and out the other after a while, I know this from experience. Right now she's probably having a laugh with her mates about the total knob (you) she dealt with today who didn't understand a loan agreement so became irate and used a load of rubbish insults.

 

[GeordieMark]

Yeah, I have been pretty shitty with a guy from my cellphone provider's customer service before. The guy basically told me my issue wasn't his problem, which was like a red rag to a bull. I'm usually pretty calm as I know its generally not the person on the end of the phone that is the cause of the issue that has made me call up.

 

[Aureon]

So you told this woman you wanted to take your time to read everything, but when you couldn't reach her after a single call you flipped out?

No, he flipped out when he realized, by reading the fine print, that it was a shitty deal bordering on scamming.

 

[Delicious Waffles]

Normally, if it's a number I don't know, I just don't pick it up.

My Dad will though. He'll be nasty with them, asking what they're selling within a couple of seconds. Once they start, he'll say no thanks and hang up, which leads to him finding me to block the number.

 

[marrec]

Yourrubbish banter sounds a lot funnier to you than it does here. "IQ of a used diaper" "half brained mad cow disease chihuahua" lolol. They've heard it all before anyway, so dont feel too bad. it goes in one ear and out the other after a while, I know this from experience. Right now she's probably having a laugh with her mates about the total knob (you) she dealt with today who didn't understand a loan agreement so became irate and used a load of rubbish insults.

All of this.

People who deal with lay people on the phone all day are used to grade-school insults, and only remember it long enough to have a laugh at lunch or drinks.

 

[Arkeband]

I got testy with Verizon's FIOS techs when they gave me a long-awaited callback concerning one of their handoff nodes to Blizzard's AT&T network. I painstakingly gave them ping results showing extremely high consistent packet loss, and even provided them with YouTube footage of freeze lag in Starcraft 2 with debug mode on (showing it's network and not video, etc)

"It's not on our end..."

I had to vent. It makes no sense. The node is listed on Whois to be registered to Verizon. How is it not their responsibility?

Left the phone call pissed but at least I got to tell them how frustrating they are.

 

[peanutbutterlatte]

PSN account woes. Like sixth person I'd called in two weeks trying to get it solved and he was trying to fob me off to another department.

Got very, very irate whilst reminding him I knew it wasnt his fault.

 

[ColdPizza]

No, he flipped out when he realized, by reading the fine print, that it was a shitty deal bordering on scamming.

I understand that now. Personally, I wouldn't have bothered calling them as I wouldn't be interested, and when they called to find out if I wanted to move fwd with it then I would tell them why.

I'm curious OP, in the voicemail you left the bank lady, did you bring up the fact that she tried to screw you? That's probably why she didn't call back.

 

[Faustek]

snip.

Crap that gotta suck, suck really hard.
Good on you for trying to help that lady though.

You guys have a lot of patience, now when it's a number I don't recognize or a "hidden number" I don't even pick up the phone, I've started using a blacklist on my smartphone, and I'm starting to consider switching to a whitelist with only the important phone numbers (bank/friends/familly) in there.

Before I used to let them talk in the wind and then I hang up, if they call again I made them understand it wasn't an accident.

All calls from state officies, hospitals, police, fire dep etc etc are all hidden in Sweden so I always answer.

I got pretty upset with a Sony Playstation Network guy for not accepting a refund request, but I apologized at the end.

Went something like...

"Fuck playstation network and your shitty support, I'm never going to buy a digital game from you again! I know you're doing your job but your company sucks and I'm sorry for yelling at you. Good day"

Well that de-escalated quickly

I understand that now. Personally, I wouldn't have bothered calling them as I wouldn't be interested, and when they called to find out if I wanted to move fwd with it then I would tell them why.

I'm curious OP, in the voicemail you left the bank lady, did you bring up the fact that she tried to screw you? That's probably why she didn't call back.

Yepp, I. I actually asked her if she was mistaken or wilfully trying to trick me.
Thing is, I made sure to have an hour set aside from work as well because she was supposed to call me at 2pm as I usully get the mail by 10 am and had time to read it by then. She didn't, I called her up, nada so yeah probably why she dodged me.

 

[SpecX]

Just this morning a guy called me pretending to be a sheriff at the IRS. I hung up on that motherfucker so quickly.

LOL I keep getting that call randomly as well. I just ended up blocking the numbers now if it's bs.

I'll say 90% of the time I'm pleasant on the phone when talking to customer service. The only 2 companies to get my blood boiling are Frontier Communications and my HOA. I'm beyond pissed off at Verizon for selling us off to Frontier and Frontier can fuck themselves. How do you transition people, yet you can't find their account info. I tried to add an additional cable box to my plan and the lady took 1 hour to process my request because her system wasn't functioning. I was nice and tolerated her, but things continued to get worse with them.

They shipped me the box with instructions on how to install it myself. After that didn't work, I called and setup an install date and was also polite to them. The day before the install they called me and said they could do it that day, but unfortunately I wasn't able to get home for them to fix it. The next day they never showed up, so I called them still being nice and had to go through 5 people to get "resolution". Every person they transferred me to couldn't find my account by name, phone number, or address, it literally felt like I was starting over each time I talked to someone. By the end of that call I was done and went off on them. I could tell I went too far cause the guys voice was trembling as he was talking to me, but he did get me a new install date.

The install date came and went with no call or no one coming to the house. I immediately got on the phone and just flat out told the guy "you won't be able to find my account, just connect me to your supervisor cause I don't have time for the bullshit". The supervisor listened to my complaint, apologized repeatedly, credited my account, and called the California branch herself. Funny enough, she couldn't even get in touch with them and had to call me back after elevating the situation up the ranks. I ended up with a tech out that day to install the box, so thankfully she was the saving grace for me to keep my account, but never have I dealt with a incompetent company that doesn't have their shit together and made me lose my cool.

 

[Kyuur]

I got kind of angry with my previous phone company's customer relations agent a month or so ago. I missed entering a phone number into their website by one day and ended up accidentally racking up $200 in charges, and they wouldn't help me out despite being a customer of theirs for 10 years and the fact that I could have been charged nothing had I simply entered an entry on their website a few hours earlier. Didn't swear or yell or anything, but I did angrily tell them I would be cancelling my service with them. And I did.

I try not to do things like that though. 99% of the time its not the person on the other side's fault.

 

[Sydle]

I was recently really rude to someone at Sirius XM. I once had a subscription and when it ended they hounded me to sign up again, but I politely told them I no longer wanted it and to not call me any more. They proceeded to call me several times a week, sometimes in the morning and in the evening on the same day for about 3 months even after I repeatedly told them not to. The last call was about a month ago when, again, I asked to be put on their no-call list, but the rep started pitching me a counter offer and I completely lost my shit and went off.

I felt bad afterwards, but on the other hand I haven't heard a peep from them since so it seemed justified. Had they put me on their no-call list like I asked them to 37 times then all would have been good.

 

[TimeEffect]

Hello. This is Michael from air duct---

Hang up.

 

[Gabriel_Logan]

when the same number calls me 5 times I answer with what the fuck do you want.

No joke at my old job in insurance we're supposed to call 15 times before pushing it out 6 months.