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Am I an asshole customer, or does EB just suck?

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goodcow

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... so the EB closest to me I mainly use to return stuff from the online store.

(all transactions are from tonight)

TRANSACTION #1
- return Resident Evil 2 N64, because the label is all ripped off and the cart has a brown, burnt tinge (nice quality control EBGames.com)
and
- return Heretic 2 for Linux, because I had no idea it was for Linux until I even opened it, and it was only $1.50 so, assuming it was for PC, I bought it on impulse

TRANSACTION #2
- purchase System Shock 2, MDK2, and Red Faction, PO for PC. (amazingly SS2 is in mint condition, and was $7)

TRANSACTION #3
- return all of the above, because he forgot to use my Edge card, and then re-purchase it (which he clearly knew I had, because the receipt for the Heretic 2 return showed the EB Edge discount)

Then, I saw the 3 for 2 DVD sale, and wanted a PO PS2 and GC game... so I go up with them, and four DVDs. (anticipating 1 of the 4 being in bad condition)

The clerk goes searching.

All but one of the six are in really bad to plain awful condition.

"Do you have another Ratchet and Clank?"
"That's the best condition we have."
"*pause* It looks like a coaster." (and it did!)

So of course I do feel like an asshole for making him find everything, but:

1) Organize the damn games so they're alphabetical
2) Don't take back things that look like ass

Anyway, later at home I filed a complaint with the 800 number about their used game policy in general. If they stopped buying back stuff in garbage condition, then people would have to actually *gasp* take care of their stuff in order to trade it back in!

Not to mention the EB a week ago where somebody brought in 4 to 5 X-Box games to trade in with no manuals or cases, and the clerk asked the other clerk to go searching for boxes on the shelves, presumably because the customer was a friend. $25 credit for a disc only, probably scratched to hell Midnight Club 3. Yeah, that's real fair. :rolleyes:
 
Im sorry goodcow, while your misadventures are entertaining from afar, id never want to deal with you in person. I try to keep people with mental issues out of my life.
 
If I saw you come to my counter four times in a day for bullshit little purchases and returns and then complain about the condition of a disk without trying it at home--well, I would have kindly told you to fuck off.
 
goodcow said:
- return Heretic 2 for Linux, because I had no idea it was for Linux until I even opened it, and it was only $1.50 so, assuming it was for PC, I bought it on impulse
Click to expand...
:lol :lol
 
Matlock said:
If I saw you come to my counter four times in a day for bullshit little purchases and returns and then complain about the condition of a disk without trying it at home--well, I would have kindly told you to fuck off.
Click to expand...

If the discs are ALL SCRATCHED UP, I should, as a customer, be happy to purchase them?
 
I'd like to think that people who come in with a bunch of games that don' t have boxes are in fact just theifs who stole them from someones house right out of the case. Idono I don't think you sounded like that big a nuisance, it's not much to ask when you pay for something that it's of acceptable quality. That's the whole purpose of checking the game when you buy it POn'd.
 
you're a retail clerks worst nightmare, just going from that example you told

although i'm sure you're a pleasant enough person
 
Tedesco! said:
No, but you could check them out before you bought them. Duh.
Click to expand...

I'm not buying games or movies with large scratches.

Minor scratches, even though I hate them and keep everything mint myself, are okay. Large ones and outright scuffs and coaster-esque qualities are not acceptable, and they shouldn't be to anyone, so EB would stop taking stuff like that.
 
Dude....you went in their that many times. I feel like an asshole for buying a game, walking around with it, and then deciding to return it. Damn, study up on your purchases before you go to the store. I am surprised you didn't get thrown out.
 
goodcow, I assume you've never worked retail before. Work retail. For like three months. Preferably at a very busy place with various types of customers. Try to aim for the customer service desk. After that I'd be expecting to hear you admit how ashamed you are of the way you acted. :D
 
Wafflecopter said:
Dude....you went in their that many times. I feel like an asshole for buying a game, walking around with it, and then deciding to return it. Damn, study up on your purchases before you go to the store. I am surprised you didn't get thrown out.
Click to expand...

"Study up on my purchases?"

I didn't inquire about anything, I saw items, and I wanted them, but the quality of the majority was horrible.

And I didn't leave the store, I was there the whole time.
 
Transaction #3 is the only questionable one. The others should just be business as usual for any EB. Yeah, it's kind of petty to return the $1.50 game and the "ugly" RE2 cartridge (why were you even bothering with buying that anyway?), but it's within his rights as a customer.

Does seem like a lot of footwork and time spent just to salvage about $6 total.
 
Naked Shuriken said:
Things like that wouldnt happen with the big A, am i rite goodcow?
Click to expand...

No, I've done many returns with Amazon. Difference being, I call, they send a replacement with One-Day shipping, and I print a return label and put the item in a box. End of story. Less hassle for all involved.

Recently the fulfillment center has been fucking up this order of TWELVE six-ounce organic cheddar cheese macaroni boxes.

They sent one box. I called, the replacement was also one box. So apparently that system is fully automated, and not programmed correctly. So I send the items back, on Amazon's dime, and also get a promotional certificate for my trouble. Now that's customer service.
 
goodcow said:
"Study up on my purchases?"

I didn't inquire about anything, I saw items, and I wanted them, but the quality of the majority was horrible.

And I didn't leave the store, I was there the whole time.
Click to expand...
The fact that you were there the entire time returning shit is even worse. Sweet fuck berserker. Next time, figure out what you want before you go in. You could've found out the Linux info if you checked on the net beforehand. You opened it up right in front of the people and started complaining?
 
goodcow said:
If the discs are ALL SCRATCHED UP, I should, as a customer, be happy to purchase them?
Click to expand...

I'd take them home, see if they worked, and enjoy if so. If not, return the next day with receipt.
 
MattKeil said:
Transaction #3 is the only questionable one. The others should just be business as usual for any EB. Yeah, it's kind of petty to return the $1.50 game and the "ugly" RE2 cartridge (why were you even bothering with buying that anyway?), but it's within his rights as a customer.
Click to expand...

He didn't ask if I had an Edge card, which they're supposed to do anyway.

And as for RE2, it was fairly cheap, 25% off online plus free shipping, and I was always curious about the port so I bought it. I knew it would just be a cart, but damn, send a cart with a label that doesn't look burnt.
 
You are way too anal about the quality of some used/on sale dvd. Come on really. What do you expect for $4-5? As long is it plays, who cares????

And if you have an Edge card, you should speak up before they check you out. He was probably so frustrated with you already he forgot to ask you about it. Still, it is really our responsibility to say you have one, not his.
 
Wafflecopter said:
The fact that you were there the entire time returning shit is even worse. Sweet fuck berserker. Next time, figure out what you want before you go in. You could've found out the Linux info if you checked on the net beforehand. You opened it up right in front of the people and started complaining?
Click to expand...

He could have found out on the 'net that his local EB's preowned copy of Heretic 2 was Linux-only?

Fake-edit: Whoops, forgot that one was from the online store.

Conclusion: Nobody is a winner in this story.
 
Pay attention to what you're buying. Like the Linux game. There's a reason discount software sells for prices like $1-2. No one wants it. In this case it was (obviously) because no one uses Linux. Especially gamers.
 
goodcow said:
No, I've done many returns with Amazon. Difference being, I call, they send a replacement with One-Day shipping, and I print a return label and put the item in a box. End of story. Less hassle for all involved.

Recently the fulfillment center has been fucking up this order of TWELVE six-ounce organic cheddar cheese macaroni boxes.

They sent one box. I called, the replacement was also one box. So apparently that system is fully automated, and not programmed correctly. So I send the items back, on Amazon's dime, and also get a promotional certificate for my trouble. Now that's customer service.
Click to expand...

How much did you get?
 
You are the biggest asshole on Earth and possibly in the galaxy. Hitler may have been an asshole, but at least he was kind fo Eva Braun.
 
I don't really see you as an asshole as much as a bitch, goodcow. Do yourself and the clerks a favor and just order stuff online from now on. If you have to return something, just sell it on ebay instead. The less face to face interacting you do with people the more the Universe will realign and harmony will ensue.
 
Wafflecopter said:
The fact that you were there the entire time returning shit is even worse. Sweet fuck berserker. Next time, figure out what you want before you go in. You could've found out the Linux info if you checked on the net beforehand. You opened it up right in front of the people and started complaining?
Click to expand...

Okay, I came IN with the intention of returning things, including the Heretic 2, which was from another EB. As they were doing the returns I was selecting the items for transaction 2.
 
MattKeil said:
He could have found out on the 'net that his local EB's preowned copy of Heretic 2 was Linux-only?
Click to expand...

No, but he could've found out if they're Linux capatible. He also could've asked the clerk to check.
 
Well the fact that you're posting about it here at GAF obviously shows that you show at least some concern for your shopping uh... behavior. Don't be so aggressive with returns, and think before you buy.
 
I hope he doesn't plan on using the online store a lot, because he's going to get things much worse than the N64 cart.
 
I have a feeling goodcow is the guy who takes all day at the front of a line asking the clerk/waiter/etc what everything under the sun is/tastes like/is cooked with, etc.
 
It's a good idea to think beforehand about the purchases. You should walk in knowing what you're going to get, read up on reviews, etc. Unless of course, there is some shit you had no clue was going to be there.
 
Matlock said:
If I saw you come to my counter four times in a day for bullshit little purchases and returns and then complain about the condition of a disk without trying it at home--well, I would have kindly told you to fuck off.
Click to expand...

Sorry to say, but I would do the same thing. If it was my mistake like the Edge card, I wouldn't be angry. But if someone comes back to my store to return an item just because they want something else (meaning they should have looked around more), I get slightly upset. If they do that twice in one day...we just tell them we have the right to refuse refunds.

In other words, stick to shopping on Amazon. :p
 
in fairness to Goodcow, whenever i've worked retail, i've never gotten angry or upset about customers coming in and doing multiple transactions. Employees who do need to pull the sticks out of their asses. Sure he's kinda anal, but Goodcow is just asking these guys to do stuff that is well within the guidelines of the f-ing jobs, whats the big deal? Whats the difference if its 1 guy doing 4 transactions as opposed to 4 guys doing 4 transactions? I actually would like it when i was kept busy, it made the day go by faster. Would you rather just sit in an empty store for 8 hours?
 
demi said:
I hope he doesn't plan on using the online store a lot, because he's going to get things much worse than the N64 cart.
Click to expand...
Heh.

Let's just hope he doesn't use eBay. I would feel so bad for the sellers of items that he would even potentially buy from :lol

I can see it. "Hi, can I have screenshots of that Max Payne 2 disc at three different angles? Ditto for the case, instruction book, and enclosed advertisment booklet, if it's there. Also, please use Nero ScanDisc and send me a screenshot of the result. Thanks!" :lol :lol
 
Well for one thing, being that anal about items and taking up so much of a clerk's time takes away from the shopping experience of others. People like goodcow are why we sometimes have to wait in line 15 minutes to buy something.

Just shop online for other people's sakes.
 
Maxwell House said:
I have a feeling goodcow is the guy who takes all day at the front of a line asking the clerk/waiter/etc what everything under the sun is/tastes like/is cooked with, etc.
Click to expand...

This part I don't understand, along with the others saying to do research about my purchases.

Obviously, everything I wanted to purchase I knew I wanted. I didn't ask anybody in the store their opinion on something. I returned an item of poor quality from online which I couldn't see, returned another item I couldn't have known was Linux only until I opened it, and then refused five purchases on items in bad condition.
 
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