When the South African track star Oscar Pistorius stood trial for the brutal killing of his girlfriend, he hired Bell Pottinger, an aggressive British public relations firm, to try to smooth his tattered reputation. President Bashar al-Assad of Syria and his wife turned to the firm for help in recasting their image. So did Aleksandr G. Lukashenko, the dictator of Belarus.
In the fraught world of image makeovers, Bell Pottinger stood out for venturing where others feared to go. It courted embattled governments, controversial clients and powerful people who ran afoul of public opinion. Along the way, it reaped hefty fees and became one of Britain's most influential public relations firms.
But on Tuesday, Bell Pottinger came crashing down after its latest effort, in South Africa, spiraled into disaster. The firm was forced to appoint administrators for its British operations as clients, employees and a major shareholder cut their ties to the firm.
The firm's collapse came after an independent report released last week showed that it had conducted an unethical, race-baiting campaign that exploited divisions between South Africa's black and white residents with the goal of diverting attention from a scandal surrounding the country's embattled president, Jacob Zuma.
Lord Bell, a gregarious, blunt-spoken man whom Mrs. Thatcher nominated for knighthood, insisted that there were two sides to every story, and that Bell Pottinger's job was to make sure that the version it was telling prevailed. He left the firm last year to start a new venture.
"We help shape client reputations, tell effective stories and run creative campaigns to enhance their brand and deliver commercial success," the firm said on its website.
Such methods are not illegal, and are widely used by companies, governments and other public relations firms. But Bell Pottinger appeared to test the limits of its approach in South Africa last year when it was hired by Oakbay Capital, a holding company run by the Gupta brothers, members of a powerful Indian family with widespread business interests in South Africa and close ties to Mr. Zuma.
The South African president, long a target of corruption allegations, was under growing criticism for supposedly allowing the Guptas to influence government appointments and securing lucrative government contracts through cronyism. The Guptas also attracted negative press coverage stemming from accusations that they had used their wealth to influence Mr. Zuma as the average South African struggled.
After being hired by Oakbay for a monthly fee of 100,000 British pounds, or about $133,000, Bell Pottinger initiated what it called an "economic emancipation campaign." The firm sought to portray opponents of the Guptas and Mr. Zuma as agents of white-owned businesses eager to economically disenfranchise black South Africans.
The firm edited the Guptas' Wikipedia page to tone down negative material, and encouraged activists to spread stories online that suggested "economic apartheid" was deepening in South Africa because of the minority white population.
A hashtag, #WhiteMonopolyCapital, circulated on Twitter, and the term "white monopoly capital" began to be used on a television station owned by the Guptas, according to local news reports. Mr. Zuma also spoke of "white monopoly capital" as being a driving force behind calls for his resignation.
Source: NYTimes
What a world we live in.