-
Hey Guest. Check out your NeoGAF Wrapped 2025 results here!
Bz' trip to hell (Gamestop)
- Thread starter B'z-chan
- Start date
ferricide said:
Sorry, but it's not gonna happen. Not only is it our job to sell you more shit, but I also prevent customers from having to drive their asses back to return something they didn't need by asking questions then giving my advice. 9 out of 10 times the (dumb)customer will take my advice, thus stopping my time and theirs from being wasted in the future.
I honestly don't see what some of you have against friendly advise from game store clerks. Does "You know, I've played that game before and to be totally honest with you it's really not that great" really bother you? Sure you hardcores will no doubt do your homework on these games before you buy them, hitting f5 feverishly on gamespot.com to get every scrap of info you can.
But what about those casual gamers? He/she knows nothing about the game, other than what's on the cover. What's wrong with me telling a customer that Devil May Cry 2 is a piece of shit? (which I did today) I saved that guy 15-20 dollars on a piece of crap that he'd play a few times then trade back to us for a few bucks.
Tell you what. Wear a t-shirt that says "I'M AN ANTI-SOCIAL HARDCORE GAMER(front) LEAVE ME ALONE (back)" and I won't say a goddamn thing to you.
Oops, too late. Already put my 2 week in.
Obviously I was not rude in saying that Devil May Cry 2 was horrible. If the customer had said "No, I still want it anyways," I wouldn't have said another word. But in fact quite the opposite occured. He seemed appreciative that I told him about the game, and decided to use his credit on something else.
Obviously I was not rude in saying that Devil May Cry 2 was horrible. If the customer had said "No, I still want it anyways," I wouldn't have said another word. But in fact quite the opposite occured. He seemed appreciative that I told him about the game, and decided to use his credit on something else.
carbonbased
Member
Any chance you or anyone else can get me one also? I preordered it at Game Rush due to the sweet preorder trade-in deal they were running.atomsk said:
WTF indeed. Dude, he asked you because you were with me. Usually, people tend to act a bit differently when they are speaking to someone associated with a friend. I've known this guy from outside of EB since 1998! You DID release that, right? Hell, he first asked the question when I called him up on the phone...not when we arrived. He was talking to ME, not you, when he asked why you wanted two power cables. This was NOT "business as usual" here and I wasn't just talking to some random game store clerk trying to do a job. If you called me up wanting something out of the ordinary, I'm GOING to ask "WHY do you want THAT?!". Of course, I gave no answer on the phone because you started flipping out about the whole thing (I'm still repairing the wall damage). So, having received no answer, what do you think he was going to do when we showed up?
You made it sound as if you walked up to him, un-associated with me, and asked him for two power cables. That's simply not how it happened.
You should probably use an example where you really are just a faceless customer...
I'm not antisocial with the my local gamestore clerks. It's pretty obvious I know what I want when I'm in there. I give a "nope" when they ask me to preorder, subscribe, or whatever. I do the same when Best Buy and Toys R Us ask me for my telephone number.
Though I stopped shopping at the one in the mall. Mind you, I've dropped tons of money at this place. I called one day. It was when Katamari Damacy came out, and they had one copy left. I asked him if he could hold it 20 minutes so I could come pick it up on my lunch. He asked me if I'd preordered and I said that I hadn't. He rudely responds "absolutely not." And hangs up the phone. An "actually, I'm not able to" would've been more than sufficient. I've done the customer service thing, I get it, but don't be a cock to me, man.
Though I stopped shopping at the one in the mall. Mind you, I've dropped tons of money at this place. I called one day. It was when Katamari Damacy came out, and they had one copy left. I asked him if he could hold it 20 minutes so I could come pick it up on my lunch. He asked me if I'd preordered and I said that I hadn't. He rudely responds "absolutely not." And hangs up the phone. An "actually, I'm not able to" would've been more than sufficient. I've done the customer service thing, I get it, but don't be a cock to me, man.
loxy said:
Eh, I don't really agree with that. I still shop at the specialty stores for a few reasons.
For one, they're always guaranteed to get games on their release dates. Sometimes, with places like TRU or Best Buy, there is a delay. Last week, for instance, I went to Best Buy to pick up Tekken 5 only to be told that, according to their computer, it was due for release on March 16th. They've since received it so I have no idea where that figure came from.
Secondly, they're more reliable on pre-orders. I just don't trust a store as big as Best Buy to handle my pre-order properly.
Lastly, depending on the store you go to, there's decent conversation to be had. At the Gamestop I visit, most of the employees are pretty cool and often I have conversations with them about new games or what I'm playing or whatever. At a big store, you're lucky to find an employee who even knows what Katamari Damacy is.
ninvampire
Member
What is with the resentment towards people doing their their JOB? It's their job to sell things and help customers find what they're looking for.
Grifter said:
No. There's a big difference between product on the floor and product that isn't. Bust A Groove was not on the sales floor. If they had driven there, they would have seen the same thing I told them over the phone. I did purchase the game soon after the new year (B2G1F).
What's ironic is that if someone actually had driven down to the store I may have grabbed it from the back and sold it to them. This happened with Suikoden II.
Docpan said:
No, try again. It's much more along the lines of I don't trust store clerks to be "honest" with me; I expect that whatever they happen to be pushing for that particular month is what's going to come up as a "casual recommendation." I'm cynical, man. And I'm fucking proud of it. It comes from years of being offered magazine subscriptions, disc cleaners, disc repair kits, strategy guides, pre-orders, more pre-orders, discount cards, being reminded when I buy so much as a set of GBA game cases that if I trade in my old games, I'll get discounts, $2 replacement plans, and that a new game is coming out next week.
I'm not being anti-social, I'm fed up with sales pitches under the guise of friendly advice. I apologize if you're one of the few who's actually trying to dispense it without any kind of quota in mind. But a few (okay, a lot) bad ones really spoiled the experience for me.
I used to LOVE EB. Now I barely shop there. I don't like being pressured into buying shit, and I especially don't like being told that something is going to be in high demand, so if I want it from that particular store, I *must* pre-order. Fuck. That. Noise.
Assuming the moment you open your mouth you're going to just try to sell me stuff I don't want isn't being "anti-social."
ArcadeStickMonk
Member
I have no goddamn idea what that means, also Shoryuken is still ravin' about your socks.dark10x said:
Remember that whatever-the-dude's innocent but misplaced question came at the tail end of the service I had gotten down south. Being offered six-button pads, TRU employess denying the 3-fer-2 sale...
In any case, if just goes to show that such a clerk cannot be too careful, and that just because he assumes someone he never met is already on his "cool-side" doesn't mean it is so.
Like thee, I walk into a game store with no difficulty believing that I know %200 more than anybody else in there about every product in the store; and we are both correct in that assumption much more often than not. I just don't want my intentions questioned.
And in my defense, I wasn't a dick to the guy was I? I mentioned it to you as soon as we left but to the clerk I said nothing.
Oh, and while we're at it, what about that little fucker from Game Junkies? I think we can both agree that he needs a sack beating.
wednesday i went to my local eb games to pick up mlb 2k5, i didnt pre order it, so the worker there said i couldnt buy one , however if i was willing to pay an extra 2 dollars for the warranty they would sell it to me, i didnt mind it , but it seems kinda sketchy that they do that
.hacked
Member
Never could understand the opposition against preordering.
I usually know what I am going to buy a few weeks before it ships, what is the harm at plunking down $5.00?
Think about it, if you do make a lot of preorders at one store. They get to know you, they stop harassing you with meaningless shit and in the rare occasion that something is in short supply and you did not preorder you have a good chance of getting it because you are a regular.
Yeah being bothered with quotas and sales pitches suck but that is retail, if you don't want to deal with it shop online. Trust me the guys asking you about that extended warrantee wants to do it about as much as you want to hear it.
I usually know what I am going to buy a few weeks before it ships, what is the harm at plunking down $5.00?
Think about it, if you do make a lot of preorders at one store. They get to know you, they stop harassing you with meaningless shit and in the rare occasion that something is in short supply and you did not preorder you have a good chance of getting it because you are a regular.
Yeah being bothered with quotas and sales pitches suck but that is retail, if you don't want to deal with it shop online. Trust me the guys asking you about that extended warrantee wants to do it about as much as you want to hear it.
daegan said:
I understand your point, but to the person online, it IS on the sales floor (and your company set that up to be an accurate assumption).
Am I the only one that sees a problem in clerks "reserving" games for extended amounts of time?
ArcadeStickMonk said:
That'll teach him for having the nerve to treat you like a friendly acquaintance.
Gen.Wedge said:Any chance you or anyone else can get me one also? I preordered it at Game Rush due to the sweet preorder trade-in deal they were running.
Push a magazine rack over and then you will be the new master of the rack. :lol
Got a little news, the bitch is getting a reduction in pay and hours for two months. And they're gonna have a babysitter (setup manager) for a while. Which is nice, hope the formal complaint get filled today with corporate though. But still nice news to hear.
I think i'm just gonna keep to buying games online from now on.
ArcadeStickMonk
Member
If "friendly aquaintance" has degraded to the point where you demand explanations from your friend instead of being polite, where you answer a question with a question, then friendly aquaintances suck.Grifter said:
Wrong
"Do you have two Xbox powers cables here?"
"Why do you need two?"
Right
"Do you have two Xbox powers cables here?"
"Yes we do. May I ask why you need two?"
"No, fuck off, I'm an anti-social monster."
dark10x said:I still am shocked that you are so bothered by that EB situation. Says a lot about your personality, I guess.
I understand where he's coming from. It really pisses me off when clerks question my purchases. One time, like six years ago, I was at a Funcoland looking for a switchbox for my systems. I saw that they had one behind the counter and asked the clerk if I could take a look at it. His response was "Yeah but I don't know why you would want it. I don't even know why they make them." I wanted to put a brick through his face.
Minotauro said:
Yeah, but it was a question I had asked the clerk AS A FRIEND on the phone prior to leaving. ASM makes it sound as if the question was asked in a rude fashion. It was more of a casual "why do you need two anyways?" while he was going to go find some. Not only that, we were trying to find two power cables that we could have given ASM for free. The clerk never attempted to suggest that he should NOT buy two cables or that he should buy a specific type. His opinion was never apart of this situation nor did he "DEMAND" the information. It was simply an honest question, and quite frankly, a pretty reasonable one considering what he was buying.
If he had walked in their as a nameless customer, things would have been different.
Your situation is ENTIRELY different.
ArcadeStickMonk
Member
Time to break this'un down.
Grocery store:
"I'd like to buy two apples."
"Why do you need two?"
Hardware store:
"I'd like to buy two hammers."
"Why do you need two?"
Clothing store:
"I'd like to buy two shirts."
"Why do you need two?"
Car store:
"I'd like to buy two cars."
"I'm going to forget about the large commision your purchase will bring me for a moment and step out of place to ask you:
Why do you need two?"
The dude and I were strangers. His first reaction to me was to question me; not too slick.dark10x said:
First of all, it did sound condescending to me. Second, he never said "anyways." That could have lightened the curse of it a bit, but he didn't say it.
I totally don't remember it like that. I was willing and expecting to buy them, and I came armed with money.
Because of what I was buying? They are cables! Why in the hell is finding out why necessary or reasonable?
Grocery store:
"I'd like to buy two apples."
"Why do you need two?"
Hardware store:
"I'd like to buy two hammers."
"Why do you need two?"
Clothing store:
"I'd like to buy two shirts."
"Why do you need two?"
Car store:
"I'd like to buy two cars."
"I'm going to forget about the large commision your purchase will bring me for a moment and step out of place to ask you:
Why do you need two?"
Gek54 said:
Why not? Because I don't like being in the presence of assholes.
And that B is clearly an asshole
Also, if someone had spit in my face somewhere, that person should be fired, not reprimanded. There should be ZERO tolerance for that shit. That's another reason I wouldn't go there, they didn't take the punishment far enough.
evilromero
Member
I just buy all of my games at TRU. Never a problem.
Atomsk payed in full my bro.
A added note to the punishment the bitch got i think it was just in several ways. She's got a kid thats a spoiled brat, and she's a single mother. So that reduction in both hours and pay will hit her hard. If i ever see her in a car i'm turning the other way and running. She'll be pissed of with me, but why not be pissed off at me in the store than outside the store where no one else is? Cause then she can run me over. I rather get witnesses and shit.....
So i'm gonna stroll in there again sometime next week, i gotta buy another game that i preordered and see what happens.
A added note to the punishment the bitch got i think it was just in several ways. She's got a kid thats a spoiled brat, and she's a single mother. So that reduction in both hours and pay will hit her hard. If i ever see her in a car i'm turning the other way and running. She'll be pissed of with me, but why not be pissed off at me in the store than outside the store where no one else is? Cause then she can run me over. I rather get witnesses and shit.....
So i'm gonna stroll in there again sometime next week, i gotta buy another game that i preordered and see what happens.
I don't preorder unless I get bribed. It's a simple as that.
Preordering usually seems to mean that I pay more to get a game after everyone else. Gamestop and EB rarely seem to get a game in early... and even if they do, it's generally a better idea to wait a day and get it at Fry's for $5-$15 less.
Preordering usually seems to mean that I pay more to get a game after everyone else. Gamestop and EB rarely seem to get a game in early... and even if they do, it's generally a better idea to wait a day and get it at Fry's for $5-$15 less.