TL;DR: Don't tell angry people to calm down or relax. It DOES makes things worse.
I've always wondered why telling an upset person to "Calm down" or "relax" tended to have exacerbating results, as well as why telling someone to do so is advised against.
It's finally hit me, but with a bit of help.
I've been playing "The Alters" for the past few days (on my second playthrough) and every time Jan Dolski told the Alters to "Calm down" and "Relax" I got a second hand anxiety increase, because I subconsciously anticipated a negative response. I kept questioning WHY the developers put those lines in the game (don't think there is a special reason).
I was thinking about these dialogs and connecting them to real life situations and then I finally realized...
I suppose when a typical person is upset to the point of having an emotional outburst, they're in a form of "self preservation" mode. When someone tells them to "calm down" or "relax" they lash back with increased aggression. I think I know why this happens.
Here my break down:
1. Person A. has emotional outburst and feels compelled to make their stand.
2. Person B. tells A. to calm down or relax, because they want to lower the intensity of the situation.
3. A. is so caught up in their emotions that when they hear those words, what they FEEL they are hearing is "Your concerns are dismissed, invalid, shut up, you're the bad person, and you don't matter.", which then makes them explode!
4. B. is now confused as to why things just got worse.
So, probably best just to give Person A. some breathing room, let them say their piece before responding, or just disengage.
I've always wondered why telling an upset person to "Calm down" or "relax" tended to have exacerbating results, as well as why telling someone to do so is advised against.
It's finally hit me, but with a bit of help.
I've been playing "The Alters" for the past few days (on my second playthrough) and every time Jan Dolski told the Alters to "Calm down" and "Relax" I got a second hand anxiety increase, because I subconsciously anticipated a negative response. I kept questioning WHY the developers put those lines in the game (don't think there is a special reason).
I was thinking about these dialogs and connecting them to real life situations and then I finally realized...
I suppose when a typical person is upset to the point of having an emotional outburst, they're in a form of "self preservation" mode. When someone tells them to "calm down" or "relax" they lash back with increased aggression. I think I know why this happens.
Here my break down:
1. Person A. has emotional outburst and feels compelled to make their stand.
2. Person B. tells A. to calm down or relax, because they want to lower the intensity of the situation.
3. A. is so caught up in their emotions that when they hear those words, what they FEEL they are hearing is "Your concerns are dismissed, invalid, shut up, you're the bad person, and you don't matter.", which then makes them explode!
4. B. is now confused as to why things just got worse.
So, probably best just to give Person A. some breathing room, let them say their piece before responding, or just disengage.