God's Hand some people aren't exactly the most gifted at explaining things out...myself included.
My works speaks for itself. I am the FTP and PDF expert (along with my counterpart Charles), we are personally responsible fro over 9,000 pages a month for nationwide real estate magazines.
If you have a supermarket with a Harmon Homes rack.. that's my work. I oversee that EVERY FREAKING DAY.
I (along with Charles) handle all the technical calls and fixing of said files, be they customer submitted (don't these bastards know what CMYK & 7.5 x 10.5 w/ 1.4 inch bleed is?) to things we have our bullpen of designers build.
And being of artistic mind.. I'm more of a hands on type of problem solver. That's what they pay me for, so that's what I do.
I'm sorry my linguistics aren't up to your high ass standards. But unfortunately I'm not getting enough information to make an educated answer about how to solve his problem. So unless you know what the fuck you're talking about, I suggest you sit down and STFU.
I have over 10 years in electronic prepress behind me, so I think I can handle myself when it comes to programs I know inside and out. Hell, I ran the composition department for a newspaper at the age of 17. Would you like to push the credentials issue some more or would you like me to continue?