I'm familiar with that. It happened to me once for PES2011 that I never received.Psymon_Stark said:is someone here familiar with the zavvi reshipping policy? I sent them an email after 1 month and a half that my order has been shipped and has not arrived...and they replied that they will send me a "self declaration form"...soooooo, I have to wait for this form to arrive and then do as they said?
I received the form approximately a week after they told me they'll send it. I just filled it and sent it back by e-mail and fax (wanted to be sure) and I was refunded 2-3 days later.
Didn't want to ask them to ship a new one as the price got much lower at the time
