How will these be sent?
We will be sending these out via the Royal Mail in monthly batches. Well be sending the replacement disc on their own i.e. in envelopes or plastic casing; no special packaging, no extras. Let me be clear on this point before its misconstrued: by extras I mean physical extras. All on-disc extras and content will be identical.
Who is eligible for a replacement?
Anyone who felt that their enjoyment of the release was marred by these glitches whether international fans (within reason get in touch with us for confirmation!) or local.
If you send us a screengrab of your receipt, order confirmation from one of the many online retailers stocking Bebop on BD or failing that a photo of your email address on a sheet of paper next to your copy and we can send out replacement discs.
A Request for a Little Common Sense
Yes, everyone whos bought a copy of Cowboy Bebop with the glitches is eligible for a replacement disc. No ifs, ands or buts.
There are a couple things to note: the second wave of Bebop Part 2 that went out had the glitches corrected so, if youre unsure whether or not you have the corrected discs please check it before you send in a request for a replacement. Youll be doing us a huge solid.
Secondly, please exercise a bit of discretion: If the glitches on Episodes 2 and 19 irritated you then of course were happy to replace it but again be aware nothing else has changed. So if you didnt notice anything or werent too bothered by those capture errors then youre not going to notice any changes on these discs so wed beg you to save us on some packaging time as well be doing it manually in the office!
How do I get in touch and request replacement discs?
Easy as emailing us your details to the following address:
cowboybebop@alltheanime.com
If you can include photos or screengrabs as well as your postal address, well get right on this. Weve recently taken receipt of these discs in the office, so were hoping to get them out as soon as possible.
Are there any deadlines for requesting replacements?
Last day of January 2015, after that well try our best to fulfil but keep in mind its a huge administrative task for us so have some pity given what was fixed wasnt all too big!
And I think thats it for now! If you have any questions or queries, email us at the above address as well. Well be checking that and using it as our base of operations for the new Bebop blu-ray discs.