PS3 Server Issues Update 8/24/22
Sorry for having been offline for a few days. This has been an extremely hectic period as we have been feverishly trying to resolve some of the lingering issues with the US PS3 server. I wanted to give you an update on where exactly we are and what we are doing.
Currently there are two principal issues on the PS3 servers which you are probably quite aware of.
- Chat can slow down and get into a non-responsive state.
- Database performance can degrade causing long wait times to load characters and get into the game.
The causes of the issues are very low level and only exhibit at high populations. On a number of occasions one or both of these problems has forced us to restart the game servers in order to ensure a good playing experience. Believe me, it is a very painful decision to restart the servers with so many people online, but not being able to effectively communicate with your friends and team mates or excessive login lag does not lend itself to a good play experience.
Because these problems are at such a low level, fixing them has been a slow and careful process as we do want not any of these changes to break other aspects of the game. Unfortunately I know that it feels like we are not doing things fast enough to address these issues but I did want you to know that the server team has been working hard on this for many long days and nights. When we have fixes that we feel will improve the play experience we have and will continue to release them as quickly as possible.
In order to ensure the best possible experience for now, we will be limiting total population on the server. My apologies in advance if you find yourself in a login queue. As soon as we feel confident we can tolerate higher loads we will remove the cap.