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Dear UPS, what the hell does EXCEPTION status mean?

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BuddyC

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Considering the amount I paid for express shipping, I'd really like to know what's going on :/
 
It means they're giving you the shaft for a reason they're being really vague about.

I recently had an overnight package labelled an "exception" because there was some construction work going on in front of my apartment that day, and the UPS delivery guy couldn't be bothered to park his truck 200 yards down the street, get the package out of the back, and walk it to the front door.
 
Just two days ago I had a UPS package in route and they claimed I wasn't home to sign for it the first time they tried. Which is a bit strange, because I hadn't left my apartment all day long.
 
But uh, according to the tracking status, it's in Kentucky, and I'm in East Central Indiana, so it hasn't even entered my state yet.

And UPS packages get delivered to the Leasing Office if we're not around.
 
BuddyChrist83 said:
But uh, according to the tracking status, it's in Kentucky, and I'm in East Central Indiana, so it hasn't even entered my state yet.

And UPS packages get delivered to the Leasing Office if we're not around.
Maybe Exception means "Whoops, wrong state. Delivery Rescheduled to correct state."
 
I've actually had a Next Day Air ship out from Illinois (to Indiana) and somehow end up in California before finally making its way to the proper destination, about a week later.
 
When I was waiting on Zelda:WW coming from the US, it had an exception alert. Turns out, they weren't sure what the item was and whether or not I needed to pay excess tax due to it being software or a game.

Give them a call. Hopefully you won't have to speak to a surly Frenchman trying to get it sorted out.
 
The UPS facility here in Illinois had a fire last night. It's the distribution hub for pretty much the whole system.


Hope your package didn't burn.
 
Tabris said:
Buddy order a PSP?
I'm not quite that loaded - it's Donkey Kong Jungle Beat.

Apparently, customs was holding the package for...whatever reason...but they released it this morning around 10 AM, so it should be delivered tomorrow morning. Why their tracking system didn't reflect this until well after the package was released, I don't know.
 
It basically means "screwup" status.

Somewhere along the way a mistake was made; the package was mis-routed.

That's all.
 
Oh boy. I used to work at UPS and the stories I could tell you... By the way, the reason sometimes you will ship a package overnight from say Illinois to Indiana and it winds up in California, is because usually all the priority packages go into the same truck (huge semi, not the little brown ones) to be sent to (usually) Louisville, KY if you are east of the Mississippi. Packages from allll over the country and the world are in these trucks together. Then they are unloaded in Louisville and sent back out to it's intended destination VIA airplane. Well when they are unloaded, if some mary jane smoking crack staff employee of UPS decides to chuck your package into the CA air container instead of the truck intended for the state right above the state they are in (which they can be right next to each other), well your package is CA bound. That is how a missort happens my friends.

Oh, and i don't know what exception means.
 
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