A couple of days ago, Microsoft's Windows chief Pavan Davaluri
received a lot of backlash when he shared plans regarding Windows evolving as an "agentic OS". The executive's words hinted at an AI-powered experience that would boost productivity. However, people were not happy with this direction, complaining that there are a lot of other more important things that are unbaked in the OS and deserve attention. It got to the point that the executive had to disable replies on their original X (formerly Twitter) post.
Now, Davaluri has finally responded to some customer feedback on the topic with regards to claims that Windows is not developer- and power user-friendly anymore, and is taking away control from the consumer. He noted that the Windows team is aware of all of the feedback and know that they have a lot to fix in Windows when it comes to the UX, inconsistent dialog boxes, and the power user experience.
His full response on X to @GergelyOrosz can be seen below too:
Hey Gergely, I am responding here, and I think this applies to a bunch of the comments that people have made. I mean, a lot of comments . The team (and I) take in a ton of feedback. We balance what we see in our product feedback systems with what we hear directly. They don't always match, but both are important. I've read through the comments and see focus on things like reliability, performance, ease of use and more. But I want to spend a moment just on the point you are making, and I'll boil it down, we care deeply about developers. We know we have work to do on the experience, both on the everyday usability, from inconsistent dialogs to power user experiences. When we meet as a team, we discuss these paint points and others in detail, because we want developers to choose Windows. We know words aren't enough, it's on us to continue improving and shipping. Would love to connect with you about what the team is doing to address these areas if you are open to it.
It's good to see Microsoft's Windows chief at least acknowledging feedback as this topic in particular has also been
raised recently by ex-Microsoft veteran Dave Plummer. Windows as an OS has been gravitating a lot more towards
AI-powered capabilities that don't work that well, leading many customers to be disillusioned by the future of the OS.
That said, actions speak louder than words, and while Davaluri's comments on the direction of Windows are slightly encouraging, they don't really matter much until tangible improvements that actually address customer pain points are delivered. To this day, people are complaining about the
Windows 11 taskbar being nerfed for unexplained reasons, and until that and
other things like it are fixed in the OS, Microsoft will always find itself on the receiving end of criticism when it comes to talking about the future direction of Windows.
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