I ask this because here at work a few minutes ago I got a call from a woman requesting a video, and when i told her that our branch didn't carry it, but I could have it shipped in from a bigger branch, she asked me how much it would cost. Then she was dumbfounded at the fact that it doesn't cost anything to use our services here. This got me to wondering: Do some libraries actually charge for simple stuff like that, or are a lot of people just unaware of what a public lending library is (and/or have never been in one?)