Dumbest thing a GameStop rep ever said to you?

Playing Guitar Hero 2 at their demo kiosk. Start playing a second song, manager comes over, litterally yanks the controller from my hands and tells me that other people need a chance to play. I think there was one other person in the store who clearly did not have any interest in playing Guitar Hero.

Slight change of subject.
I am curious if anyone else has a whole bunch of GameStops near each other. My local mall has two (really small mall, probably around 70 stores). Another two GameStops are within walking distance from there, with those two being across the street from one another. Anyone else have crazy clusters? It seems idiotic for business.
 
No stupid conversations, though I did have a couple of issues.

1. Told a customer who was about to buy an Xbox 360 that one with HDMI would be coming out in a couple of weeks so the customer decided against it. The manager kicked me out for losing a sale.

2. A lady was trying to buy her grandson a used Nintendo 64 and game for Christmas (I think around around 2009). Her family didn't have a lot of money so she couldn't afford anything recent. She was 70-some cents short on the total bill. The clerk was an ass and wouldn't let her have it (yeah yeah just doing his job) so I picked out a couple of extra games I thought her grandson would like and paid for it all. I got some chicks number out of it ha ha.
 
Last time I was in the US everything was good for a couple of months so I thought people exaggerated with the GameStop stories since I had bought like 8 games there and a DSi and all went smoothly (maybe because they noticed I was a foreigner?) until I arrived one day looking for a DS game, there was this chubby out-of-herself looking girl behind the counter so I went and asked her "Hey, do you have any copies of Rhythm Heaven for the DS left?
Note: My English is pretty good I think, both spoken and written.
The girl replies "Excuse me? Rhythm something?" and I repeat "A copy of Rhythm Heaven, you know for the DS", she replies "Rhythm what?" and I say "Heaven, it's a rhythm game for the DS, I'm looking for it", after she understands and I'm sure she was mocking me she says "Ahh yeah that game, do you want it new or used?" and I reply "New, do you have any copies left?", she answers "Sure we do, just grab the case displayed there in the DS section while I look for the cartridge", after that I was like "Wait, you're giving me an opened game?" "Yeah but it's new, it hasn't been played and it's a fairly old game to be honest", realizing all those stories about GameStop were indeed true I say "Actually, don't worry I don't need the game anymore" and I went to a Walmart that was pretty close and grabbed myself a new sealed copy, never returned to GS after that.
 
Tomat said:
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not Frank though :D
 
"I just sold my Xbox 360 and all my games for a PS3 for the rumored Kingdom Hearts 3/Last Guardian announcement tomorrow!"

Turned out to be the announcement of Sony Smash

Feel bad for the guy, but I warned him to lower his expectations.

Poor fella.
 
This thread makes me feel a lot better about working at Best Buy in the games dpt (now the one employee). I mean, retail is shit either way, but at least I have zero pressure to push gaming stuff (pre orders, guides, etc).

Funny stuff
 
he smiles too much to be Frank..twice as evil, though :D

I remember buying Goldeneye. "Mate, i hope you seen the movie, game might get you spoiled on certain parts. Have you seen it? Best Bond since Moore"

I was like give me the goddamned game already man and keep your shite Bond opinions to yourself
 
The exchange seems very reasonable from the GS employee's side, I actually found the OP's responses more troubling. Maybe you just had to be there.

There have been lots of times where GS employees have an obvious console bias behind their customer advice, but they are mostly ok. I usually feel I know more about games than they do, if you can really fault them for that.
 
I recently had one of my better GS experiences.

Was buying used copies of Resident Evil 4 and Kirby's Epic Yarn for the Wii. Talking with the clerk I mentioned how I noticed they had a used copy of Metroid Prime Trilogy on the shelf, and that I bought it the previous week from a different GS and it didn't come with a case. He told me to just go ahead and take the empty case that was on the shelf. I wasn't expecting him to give me the case, just telling him I wish I had checked both stores before buying a very pricey used game.

So I get home, open the case and it had everything in it. The manual, the art book thing and the registration slip that apparently hadn't been used yet. That tin case is excellent.
 
Haha wow at all these stories. I only buy my games off Amazon or BestBuy as the clerks there are nice and leave me be. The only times I stopped by at Gamestop is when I buy LoL cards
 
Dumbest thing I've heard was the day Skyrim came out (I don't remember why I was there) one of the employees attempting to talk a customer into buying a protection plan for the game because "I was playing it last night and I ran into a lot of freezing problems".

I can't be too mad though, it's what happens when you place ridiculous quotas on a typically very young employee base. They have no idea how to sell this stuff other than shoving it down your throat or outright lying about it. It's the source of most of the irritation that comes of a trip to GameStop.

HardRojo said:
Last time I was in the US everything was good for a couple of months so I thought people exaggerated with the GameStop stories since I had bought like 8 games there and a DSi and all went smoothly (maybe because they noticed I was a foreigner?) until I arrived one day looking for a DS game, there was this chubby out-of-herself looking girl behind the counter so I went and asked her "Hey, do you have any copies of Rhythm Heaven for the DS left?
Note: My English is pretty good I think, both spoken and written.
The girl replies "Excuse me? Rhythm something?" and I repeat "A copy of Rhythm Heaven, you know for the DS", she replies "Rhythm what?" and I say "Heaven, it's a rhythm game for the DS, I'm looking for it", after she understands and I'm sure she was mocking me she says "Ahh yeah that game, do you want it new or used?" and I reply "New, do you have any copies left?", she answers "Sure we do, just grab the case displayed there in the DS section while I look for the cartridge", after that I was like "Wait, you're giving me an opened game?" "Yeah but it's new, it hasn't been played and it's a fairly old game to be honest", realizing all those stories about GameStop were indeed true I say "Actually, don't worry I don't need the game anymore" and I went to a Walmart that was pretty close and grabbed myself a new sealed copy, never returned to GS after that.
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This is really the worst part. If I ever ask for a sealed copy I get the usual "it's store policy to open all new games for security reasons". Some of them get really defensive about it as well. I haven't had any luck with new games staying sealed unless I was picking up something brand new in years.
 
Freyjadour said:
Dumbest thing I've heard was the day Skyrim came out (I don't remember why I was there) one of the employees attempting to talk a customer into buying a protection plan for the game because "I was playing it last night and I ran into a lot of freezing problems".
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Haha that reminds me of when I picked up skyrim a month after release. Clerk went on for a few minutes trying to convince me that all 360's were scratching the discs due to long loading times blah blah, which ended up destroing the system. He really wanted me to buy that warranty.

I kept telling him I just want my game and I'll deal with it. He said something smart and finally cashed it in.
 
Derrick01 said:
"Just to let you know you shouldn't cancel preorders because they really hurt the person who took it"

That's my problem how exactly? I couldn't believe this guy was "suggesting" what a paying customer should or should not do. I was allllmost offended.
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It does, but alot of the time they will say that just to stop you from canceling. Actually it doesnt hurt the person who took it, it hurts the person who actually does the cancel.

Also dont forget, alot of them get gaming rumors from the same places you usually see them.
 
I was just in Gamestop yesterday to pick up the CE of SWTOR for 30 bucks. Now, the guy in front of me was bombarded with the pre order, edge card, magazine stuff. He did what normal people do, he said "No thanks." That was it. When it was my turn, I did the same thing.

Also, with the economy the way it is, you have to expect non video game experts to be working at some of these stores. I would never, ever expect a Gamestop employee to be a gaming savant. It's just some guy or girl trying to get by making a shitty wage. Let's cut them a bit of slack for all the shit they have to deal with.
 
Me: "Can I change my reservation from Assassins Creed 3 to Max Payne 3?"

GS: "That's the dumbest thing I've ever heard"

Me: "Oh?"
 
I remember I went to gamestop to pick up Bioshock for PC the day it came out :P

GS: Can I help you?

Me: Im here to buy Bioshock for..

GS: Did you pre order it?

Me: No

Gs: *upset face* you cant just walk in here and expect to get the game if you didn't pre order it! *rolls eyes and shakes head*

Me: Im here for the PC version

GS: oh.. here you go
 
HiiiLife said:
You know what the best part is? Max Payne came out three days later and AC3 wouldn't come out for another few months! And I had the money too!

Smh. Fucking weenies bruh.
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If he said that to me I would have just cancelled entirely and ordered on Amazon.
 
Eiolon said:
2. A lady was trying to buy her grandson a used Nintendo 64 and game for Christmas (I think around around 2009). Her family didn't have a lot of money so she couldn't afford anything recent. She was 70-some cents short on the total bill. The clerk was an ass and wouldn't let her have it (yeah yeah just doing his job) so I picked out a couple of extra games I thought her grandson would like and paid for it all. I got some chicks number out of it ha ha.
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That's pretty cool of you. I've done this before a few times, not for full priced anything but when people can't afford 10 dollar used games I offer to pay what they can't afford.
 
DownWithTheShip said:
I recently had one of my better GS experiences.

Was buying used copies of Resident Evil 4 and Kirby's Epic Yarn for the Wii. Talking with the clerk I mentioned how I noticed they had a used copy of Metroid Prime Trilogy on the shelf, and that I bought it the previous week from a different GS and it didn't come with a case. He told me to just go ahead and take the empty case that was on the shelf. I wasn't expecting him to give me the case, just telling him I wish I had checked both stores before buying a very pricey used game.

So I get home, open the case and it had everything in it. The manual, the art book thing and the registration slip that apparently hadn't been used yet. That tin case is excellent.
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Wait, you got a complete copy of Metroid Prime Trilogy just like that? Talk about being lucky I'm still regretting myself for not picking up a new copy when they were first released.
 
There was a guy who looked like Shrek that would constantly pick arguments with me. He chased after some dude who shoplifted something and got the shit beat out of him (ended up in hospital), and I figured that was karma's way of throwing me a bone for not kicking his ass myself.

Another dude, who was a manager, looked like Dan Fogler and a hamster had a baby. He was almost as bad at antagonizing people, but he was still friendly enough.
 
Most Gamestop employees in my local store have been pretty good. The only annoying thing they do is push their Edge card on me whenever I buy stuff from them.
 
I once had some dipshit dudebro try to make fun of me for preordering FFXII. I don't shop there any more.

Derrick01 said:
This is true for them in a lot of cases. They tend to order just enough copies to satisfy their preorders and maybe they'll have a few extra or if someone cancels they'll have some more. But they really do tend to under-order so they can push that bullshit.

Not that that stops you from getting it at another place on day 1 of course.
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Modern Gaming Retail Rule #4: Unless it's a huge AAA blockbuster, you WILL have to preorder it to have it at that store with any kind of reliablilty, especially if you live in a rural area.
 
"We can't refund your $5 pre-order because Nintendo already made your copy"
"Oh, your pre-order is not sealed because the UPS guy opened it"
"What's the point of wanting a sealed copy, its still new"

Why do they insist on talking to me like I have no clue about anything. Jerks.
 
"PS3 doesn't have an online games option...."

This was from a manager at a gamestop just after the first major ps3 price drop........

He based this on what his employees said. But he misunderstood.

His employees would not ask you what version of a game you wanted they just always hand you the xbox version. They said "ps3 online is pretty much non existent compared to xbox:

which was true, but the manager was actually telling customers that the ps3 had NO online options. Trophies, leader boards, xchat or not.. this manager actually promoted that the ps3 could not connect online.
 
I used to be an Electronics Boutique manager in the days of the Genesis and SNES. I have a story about the dumb questions customers came in with. Just to turn the tables on you guys. I had a 20 year old man come in screaming at me that his Genesis is broken. He said that when he shook it, he could hear the "Bits" moving around. If you recall there was a large "15 Bit" emblem on the top of the machine. He claimed the Genesis was down to only 4 or 6 bits. He even claimed that some of the "bits" have flown out of the system through the cartridge port. I, of course, tried to explain where the "16 Bits" terminology came from, but he wouldn't listen. He then told me we can keep his 4 bit machine and shove it up our asses. Then he threw it and ran out.

It's a two way street people.

:)
 
Not a negative story, but...

I scratched the shit out of my SF4 disc maybe 30 minutes after buying it when it was on sale for $20. So I took it back to the store and to see if I could get it exchanged for some reason. The employee gave me a knowing look and said "we aren't supposed to do this, but sure".

I have no idea if he was actually allowed to do that, but I thought it was very nice.
 
HardRojo said:
Wait, you got a complete copy of Metroid Prime Trilogy just like that? Talk about being lucky I'm still regretting myself for not picking up a new copy when they were first released.
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I got the game from one store, and then the case with all the other stuff from another store, if that's what you mean. So yes, I now have a complete copy.

Not sure what it is, but every used game i've bought from GS recently has been in perfect condition. Not a single scratch.
 
Luckily I haven't run into a bad employee at my GameStop. The other day I went to put some money on Sticker Star and the whole exchange took less than a minute.
 
Woggerman said:
I used to be an Electronics Boutique manager in the days of the Genesis and SNES. I have a story about the dumb questions customers came in with. Just to turn the tables on you guys. I had a 20 year old man come in screaming at me that his Genesis is broken. He said that when he shook it, he could hear the "Bits" moving around. If you recall there was a large "15 Bit" emblem on the top of the machine. He claimed the Genesis was down to only 4 or 6 bits. He even claimed that some of the "bits" have flown out of the system through the cartridge port. I, of course, tried to explain where the "16 Bits" terminology came from, but he wouldn't listen. He then told me we can keep his 4 bit machine and shove it up our asses. Then he threw it and ran out.

It's a two way street people.

:)
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I love Horrible Customer stories.
 
I have never had terrible service, but I do find it odd when occasionally I will get a person that asks me "which system do you need this for?", when it's exclusive to one console.
 
PSFan said:
Most Gamestop employees in my local store have been pretty good. The only annoying thing they do is push their Edge card on me whenever I buy stuff from them.
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They have to push them. They get bitched out by district managers if their pre-orders/Powerup sales suck.
 
HP_Wuvcraft said:
I love Horrible Customer stories.
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Oh, I have a similar one. A mom came in with her kids to trade in their "piece of shit" ps3 for a 360 since all their games kept getting scratched and the system "kept fucking up". This was at the time when older fat 360s were RROD'ing quite often and would scratch discs fairly easily when bumped. But these people were probably throwing their discs all over the place anyway.

The problem clearly wasn't the system, and I figured she'd be in for a real surprise when their terrible treatment of their electronics inevitably lead to their 360 games being in far worse shape.
 
I don't mind Gamestop. I get the reward card with GI and buy the majority of my games there, 90% of the times I've ever gone have been pleasant, so I'm not quite sure how they got the horrible rep, but for the most part it's not true.

In SOME cases, though, the clerk chastises you for not having your cables arranged all nice and neat when trading in a system (just traded in my Wii in order to buy some cheap older games, they weren't like tangled in a ball or anything, it was pretty ridiculous) or something. The same guy, I was preordering Madden and I had seen online that they had a 30% trade in bonus on games if you put the money towards Madden, so I ask him about it and he says "No, that's only for NCAA"... which had already come out two weeks before. I didn't question him because I couldn't prove it but when I got home I looked and I was right.

Last year for the NCAA Football midnight release (not sure if they do this everywhere but it's a big college city), it was pretty funny hearing them try to explain the preorder bonuses, the clerks who clearly knew nothing about football or the game. Not really their fault, but it was still funny. "This code makes you a... 5 star player so you get drafted faster." Close enough.

I've also been warned to preorder games twice now when picking them up on Day 1, once for ME2 for PS3 and for Final Fantasy XIII-2. I normally would preorder games like that but they were both last minute decisions.

I do cancel preorders fairly often though (ex, I canceled my Madden preorder this year and switched to Darksiders 2), and they never say anything.

sonikokaruto said:
i was told that i was a manbaby, then a man child, and then a fucking retard.


I was getting the 3ds at launch.
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No offense, but I'm not buying this unless there's more to the story. You were just there, minding your own business, buying a new system, and they said that to you?
 
When in the US I had to really insist on buying two PSP games. They kept saying it was region locked and I wouldn't be able to play it on my PAL PSP. It played fine.
 
Went into a local Gamestop during one of the B2G2Free Gamecube game sales. Dude told me I had to have a premium edge card to get the deal. In reality only a regular one was needed. I just shook my head in disbelief and walked out.

Another time this dude was trying to hardcore sell me some games as soon as I walked in. He kept asking me what kinda games I liked and I was like "I really don't have a preference" which is very true as I like games across all genres. When my friend and I were looking at a Lego Pirates of the Carribean gamecase he comes over and says "Ah so those are your favorite kinda games."
 
Not too many stupid things said at the stores I frequent. At least nothing that I would distinctly remember.

But fuck, I just got home today with three preowned 3DS games, and one of them wasn't in it's damn case! I swear this has happened to me across several states. I seriously gotta double check before I leave the parking lot from now on.
 
When the customer ahead of me was inquiring about new releases and if there were any games the cashier would recommend pre-ordering:

"Duke Nukem Forever will prooooobably be my game of the year."
 
I might sound crazy, but I don't want to pick on GameStop employees. Especially not after those godawful GameFly commercials showing a woman physically abusing one and several d-bags trashing the store. GameStop employees near where I live are just like people at any other retail store: people who needed a job, and will do their best to tell you about a product, but shouldn't be expected to know everything about a job that pays so little.
 
it's been years since the conversation, but one guy didn't believe anything from 1up.com because they were essentially a nintendo fansite. because, you know, 1up.com.
 
I'm sure experiences vary from store to store. Personally, I don't visit GameStop unless I really have to. For instance, my wife wanted to buy me Super Mario 3D Land, so I visited my local Wal-Mart, which is literally within walking distance. They didn't have a copy of the game, and my wife insisted that we go to GameStop, 'cause apparently she really wanted to get me a copy for my birthday. I agreed, although, I didn't really want to go. I just hate being offered every single promotion in the store. I almost want to stop them mid-sentence and say, "I don't give a crap about any of your promotions, I would just like to pay for my game and leave." I'm 23, I don't want to be offered a game tutorial. As an adult, who constantly researches games, I hate being treated like an idiot. That's what a majority of GameStops are like from my own personal experiences. Anyway, I'm sure a lot of clueless casual gamers shop there, and I'm sure bothering customers about promotions, accessories, etc. is part of their job. Anyway, for those reasons alone, I tend to go to a retail store.
 
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