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EB double standard?

evil ways

Member
Last night I went with a friend to EB cause he's been dying to play Castlevania DoS, but doesn't own a DS yet, so I'm kinda poisoning his mind to buy one cause I wanna try the 2 player mode. I tell him that at EB they're selling the DS used for $99 and that makes up his mind about buying it plus he takes a few games he no longer plays for trade in credit.

We go to the store, and he asks if they have any used DS's for sale, they say yes and bring out what the guy says is the last one they've got. The EB person opens up the small cardboard box, checks for the stylus, AC charger then closes it again and tells us it'll be $99, then asks my friend if he's interested in buying a carrying case or any game in particular. My friend then asks if he can please see the actual DS, and the EB guy says sure.

When he flipped it open the damn thing was scratched to hell on both screens, not so much on the top one but the touchscreen was blurry and scratched, like someone took a coin to it and tried to play the million dollar sweepstakes with it. I tell my friend to forget it since that's the main screen used to play the game and instead he opts for a new one which was $30 more. So they bring out a brand new, sealed DS and he gives the EB guy the games for trade in, about 5 in all. Then he starts eyeing 2 of the games, looking at the discs against the light, blowing on them and says, "I'm sorry, but we cannot take these 2". Turns out 2 of the games had light surface scratches, but they booted up and played just fine.

I asked the guy to test them out on the PS2 and GC's they have behind the counter but declines and says that it's a policy not to accept scratched items for trade in. We understood that alright, but where was that policy when they took in that other used DS he tried to sell us that was sandpapered to hell? In the end my friend just got Castlevania then went to Gamestop, who took in the games without any problem and bought his DS.

Too bad EB now has those wooden magazine shelves that surround the cashier desk, cause those are a bitch to flip over.
 
It probably has something to do with them trying to maximize their profit and morals not being taken into account.
 
Gamestop owns EB, so if you choose one over the other in order to 'vote' with your dollar, it ends up in the same bank account.

Really, things are cheaper at mainstream sources anyway (ie Walmart, Kmart, Zellers, etc...)

Plus Best Buy is going to start dealing with trade-ins, so if it's cheap used systems/games, Best Buy might become the place to go!
 
Our store policy has always been to take scratched games and dvds in just like normal, and immediately throw them in the the defectives bin. Just like any other big retail chain, youre going to have the stores that cater to the customers, and the stores that just plain suck ass at everything.
 
evil ways said:
Last night I went with a friend to EB cause he's been dying to play Castlevania DoS, but doesn't own a DS yet, so I'm kinda poisoning his mind to buy one cause I wanna try the 2 player mode. I tell him that at EB they're selling the DS used for $99 and that makes up his mind about buying it plus he takes a few games he no longer plays for trade in credit.

We go to the store, and he asks if they have any used DS's for sale, they say yes and bring out what the guy says is the last one they've got. The EB person opens up the small cardboard box, checks for the stylus, AC charger then closes it again and tells us it'll be $99, then asks my friend if he's interested in buying a carrying case or any game in particular. My friend then asks if he can please see the actual DS, and the EB guy says sure.

When he flipped it open the damn thing was scratched to hell on both screens, not so much on the top one but the touchscreen was blurry and scratched, like someone took a coin to it and tried to play the million dollar sweepstakes with it. I tell my friend to forget it since that's the main screen used to play the game and instead he opts for a new one which was $30 more. So they bring out a brand new, sealed DS and he gives the EB guy the games for trade in, about 5 in all. Then he starts eyeing 2 of the games, looking at the discs against the light, blowing on them and says, "I'm sorry, but we cannot take these 2". Turns out 2 of the games had light surface scratches, but they booted up and played just fine.

I asked the guy to test them out on the PS2 and GC's they have behind the counter but declines and says that it's a policy not to accept scratched items for trade in. We understood that alright, but where was that policy when they took in that other used DS he tried to sell us that was sandpapered to hell? In the end my friend just got Castlevania then went to Gamestop, who took in the games without any problem and bought his DS.

Too bad EB now has those wooden magazine shelves that surround the cashier desk, cause those are a bitch to flip over.

Your EB salesman was being a dick.
 
Minotauro said:
Agreed. He probably just did it to spite you for refusing to buy the scratched DS.

That's the first thing that popped into my mind since they're always hell bent on trying to sell you used games whenever they get the chance, plus he was offering my friend the additional warranty for used items in case the DS was defective.
 
evil ways said:
plus he was offering my friend the additional warranty for used items in case the DS was defective.
Everything else I can understand... but why is this so bad? It covers it after the two week return policy, for any accidental damage, even if its your fault. It doesnt mean that if you dont get it and go home and your DS doesnt work you cant do anything, its just an extended return policy basically.
 
If that is the case, he could have just bought the jacked up DS and the warranty and then used his warranty to replace said jacked up DS. :D
 
Last year I bought a used PS2 and had to exchange it three times before I could get one that actually work. I wasn't impressed. They definitely do not check the systems. Haven't been to an EB since.
 
demonix69 said:
Last year I bought a used PS2 and had to exchange it three times before I could get one that actually work. I wasn't impressed. They definitely do not check the systems. Haven't been to an EB since.
Company policy is test systems 100% before even being considered for trade, meaning seals unbroken, good physical shape, and most importantly, games tested for a short time, blue and silver discs both in ps2s case. Granted, it may not show a problem that takes a half an hour to appear, but its not feasible to test them all that long.
 
That guy was being a douche because you turned down the pre-owned system. Managers will take almost anything back in because of the trade goals and if it was damaged they are instructed to take it back under the incomplete sku. So your games were fine but you offended him by not wanting to buy a pos used system.

I have seen managers that got shot down on a pre-owned system go into the back and throw the new system onto the ground a few times before they bring it out to the customer. In certain cases I don't blame them for doing so but for just saying no to pre-owned is a little ridiculous.

Call the district manager and complain but make sure you don't sound like a hot head and choose your wording wisely. You may have to call a couple times, some district managers screen their calls and wait to see if a customer calls twice then they know the person isn't going away.

Unless you are shopping at one EB all the time and know a store with a cool manager and staff you are better off just going to Best Buy, Target or Wal-Mart.
 
Doc Savage said:
I have seen managers that got shot down on a pre-owned system go into the back and throw the new system onto the ground a few times before they bring it out to the customer. In certain cases I don't blame them for doing so but for just saying no to pre-owned is a little ridiculous.

I actually saw this once done by an employee who thought the stock door was closed shut. When I pointed it out to the mananger, he just shot me a "I don't give a shit attitude" and didn't say a word.

I feel bad for you folks who work at EB and Gamestops that actually do a good job, because unfortunately, the vast majority I've been to have some of the most direspectful and downright unprofessional sales people I have ever seen.
 
Doc Savage said:
I have seen managers that got shot down on a pre-owned system go into the back and throw the new system onto the ground a few times before they bring it out to the customer. In certain cases I don't blame them for doing so but for just saying no to pre-owned is a little ridiculous.
I'm sorry, but throwing a product to the ground is never acceptable. If the customer is being a dick, refuse to serve them, don't destroy the product to get revenge.
 
FortNinety said:
I actually saw this once done by an employee who thought the stock door was closed shut. When I pointed it out to the mananger, he just shot me a "I don't give a shit attitude" and didn't say a word.

I feel bad for you folks who work at EB and Gamestops that actually do a good job, because unfortunately, the vast majority I've been to have some of the most direspectful and downright unprofessional sales people I have ever seen.

You should had reported it to higher authorities :|
 
Gaia Theory said:
Gamestop owns EB, so if you choose one over the other in order to 'vote' with your dollar, it ends up in the same bank account.

Really, things are cheaper at mainstream sources anyway (ie Walmart, Kmart, Zellers, etc...)

Plus Best Buy is going to start dealing with trade-ins, so if it's cheap used systems/games, Best Buy might become the place to go!

Best Buy's trade-in values for games are mostly superb, but they don't take systems.
 
shuri said:
You should had reported it to higher authorities :|

I called a 1-800 number and reported the whole thing. Many months later, the guy was still there. I think he still is.

This is the EB in the Jersey City mall btw. I never go near that piece of shit store anymore.
 
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