Support NeoGAF

[jcorb]

There is nothing more infuriating than companies that refuse to offer customer support. Epic Games doesn't allow users to contact support unless they log in, however they also don't allow you to log in unless you use a security code from one of their verification emails. But if the problem is that you can't log in BECAUSE you're not receiving verification emails?

Well... get fucked, I guess?

Seriously, it's just a never ending rabbit hole of one article saying "oh if you aren't getting emails, click on this article", you go there and says "maybe you're fucking retarded and didn't look at your spam folder, if that doesn't work, try submitting a ticket", but to submit a ticket, you have to... log in. Which requires the fucking verification email.

I've seen this shit before, enough so that I feel like there needs to be some kind of name for it. This sort of "circular logic" makes it literally impossible to find any solution. And since Epic Games doesn't want to deal with users that aren't logged in (which is completely fucking pointless, because the accounts themselves are free to make), it just creates totally needless barriers.

How does a company that generally nearly $5 BILLION FUCKING DOLLARS LAST YEAR skimp out on the most rudimentary customer support solutions?

 

[RoboFu]

You sure they don't send? Are you checking junk folders? Maybe you got hacked ?

 

[jcorb]

Yep. In fact, I just created a new account to another Yahoo email, and the email to even setup a NEW account isn't showing up. I suspect it may be something that Yahoo may be suppressing their emails across the board.

This is rich, though; I found a "customer support number" for Epic Games, it's literally an automated message telling you to log into their website.

This shit is insane.

 

[AlphaDump]

Is this a personal or work email? It might be getting blocked per company policy if it wasn't routed to your junk or spam folders.

I don't think this one is on EPIC. They can also verify it was sent if you need to.

 

[Reizo Ryuu]

sounds like your emails might be getting filtered out, perhaps your host has some kind of strict dmarc settings

 

[jcorb]

Is this a personal or work email? It might be getting blocked per company policy if it wasn't routed to your junk or spam folders.

I don't think this one is on EPIC. They can also verify it was sent if you need to.

All three emails are personal emails.

Again, suspecting it's an issue with Yahoo, but I'm not aware of many other trustworthy ESP's that are totally free to use. Gmails are a pain in the ass to setup mew accounts for, and the one Gmail address that I keep is used solely for banking and medical information (super sensitive stuff, so absolutely not touching anything gaming related).