Why i will never purchase anything from a specific local EB again, and why i will never ever buy a shelf copy again:
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This is my tale:
I had traveled to EBgames in order to purchase a copy of Wild Arms 3. Not a very good game mind you, but i am just coming off of Lunar 2 and i thought it would be great for lowering my standards so i could enjoy something else in my collection more. I also had planned on importing it soon, since the Japanese version contains furigana above all the kanji in the game (which makes it great for learning kanji).
Upon arival i quickly located both the Wild Arms 3, as well as a 6$ used copy of Time Crisis (a Guncon game that i used to own (got borrowed and lost), but still had the case for, which needed replacing. Wild Arms 3 was the last copy, which, at "fine" establishments such as EB and Gamestop, means that it was the "shelf copy". For those who are unfamiliar with this concept, these stores will take one copy of every new game they sell and "gut" it, keeping the disc and manual etc tucked away under the counter until some unsuspecting fool wishes to purchase the "last one". So the cashier goes to fetch the disc etc, and, upon retrieval, proceeds to hastily JAM the cd and manual into the case. The case which still had its "seal" label on the top, making it unable to open fully, thus causing it to break (the case itself not the seal).
So i ask for a new one, and she shows me her fine selection of normal dvd cases, for a PS2 game, a NEW (as in not-pre-owned) ps2 game. I indicate that i am disinclined to accept her offer, and she proceded to grab a normal ps2 case out after i requested one, shrink wrapped it before i could get a look at it, and sent me on my way.
Much to my dismay, upon removing the wrap, I found that the case she gave me is not only in worse condition than the 1st one (having some manner of gunk on the back, as well as looking like it was owned by a rabid 5 year old), but was also broken (missing a tab on the insert side).
This was unacceptable.
I phone them and display my distaste and desire to return, after which she mentioned a manager would be there tomorrow and woudl be able to help me, i ask if it will be a problem to return, she says it shouldnt be, and i ask her to leave a note of some sort indicating that it is ok for my return to happen. Hopefully said note will be left and I will return from the store tomorrow with my money.
The level of customer service at EBgames is attrocious. The cashier should have been more careful with the game, and was not very helpful in providing any sort of solution to the problem she created. The attitude of "as long as the disc is ok" doesnt cut it for me, i'm not buying just the disc, im buying a disc a manual and a case, and i'm paying the price of a NEW game, i expect that game to be in NEW condition, case and all. I'm paying the new game price, anal retentiveness is included in that price.
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anyways, yeah EB and gamestop generally suck for used games. I mostly buy new import games now so its not a problem, and the used import games i have were taken care of by crazy japanese gamers who keep their stuff immaculate. I have saved a ton on used imports.
Sakura Taisen Atsuki Chi LE 20$
Espgaluda $20 (WIN)
Tokimeki Memorial 3 LE 36$ (but it smells like strawberries for soem odd reason, creepy but mint condition)
Sakura Taisen 2 (A-ok except for a split spine card (perforated) no biggie 30$
Double Cast for ps1 - under 10$
Kisetsu wo Dakishimete for ps1 under 10$
When i DO buy US used games though i try to hit up a local game crazy which has a strict trade in policy. They are really cool there and seem to actually appreciate their games.
They also hooked me up with an atelier iris return after i had pre-ordered it. I got it home for a few days, and was not pleased paying 50$ for a buggy mess that NISAmerica brought us so i was able to change it into a Digital Devil Saga 2 pre-order since they sometimes have a gutted shelf copy (it's now playing in their demo unit, thank you gamecrazy!) They pretty much have all my US game buying business from now on with that level of customer service.
anyone wanna sell a mint copy of wild arms advanced 3rd (japanese)?