Hey everyone,
Over the last 24 hours the team here has been parsing through the reports via the
www.jasonkillsbugs.com website, and the various social channels; Reddit, Discord, Forums, Facebook, and Twitter. We have heard you loud and clear!
Now that we have sat down and discussed the issue I wanted to follow up to @GunMedia_Ben's post and let everyone know where we are all at, Ill try and be succinct about tech details so no one falls asleep...its a long post and Im going to break it out from my general post.
Cabin Vegetation, "Wood" "Rock" Text, and Phantom Door
This was a confluence of issues all related to a bad merge of content from our development branch to prevent some future content from going live that ended up in our release branch. While we fixed the issue we needed to, it also pulled a lot of items that were changed or halfway done in our development branch; updates to material VFX, changes to cabins, and additional vegetation.
We found the issues but we would have had to pull the game from cert and resubmit which would have delayed getting the patch out even longer than you all had already waited. We decided since the items above were annoying but not game breaking we didn't want to go through the cycle again. We didn't follow the process and it was a dumb mistake that is entirely our fault.
In response, we are changing our internal process for doing merges to avoid this in the future. All of these are already fixed internally.
Window Changes
The change here was a response to fixing the issues with certain Jason's having trouble breaking windows with the way the weapon and window collision interacted. We changed it to an event prompt to ensure that when you want to break the window you actually break the window.
It's obvious people don't like the new iteration of this so we will likely be changing it back and finding some other way to fix up the Jasons that were more problematic in regards to their weapons and breaking the windows.
It not being noted in the patch notes is likely due to it being checked into an isolated branch prior to the previous patch. This made it so when I ran the query for all the changes from the previous patch to the new one it didn't show up. I am not 100% on this and it will require a little more digging to figure out how we didn't communicate this and how we fix that portion of the process.
Jason Missing Breaking Down the Door
This is basically the same issue that caused us to change the window interaction above, sometimes the collision interaction doesn't trigger based on the animation played...it seems to happen more with Jason 6 and Savini. We are working on a fix now.
Pocket Knife
Whats happening here is that Jason players have found an exploit in which they can trigger an environmental kill before the pocket knife counter triggers. We are working on a fix now.
Jason Stun Lock Kill
It looks like for some reason the Firecrackers are initiating the kill sequence when they shouldn't. We are working on a fix now.
Loading Screen Freeze and Blackscreen
Right now these seem to be alluding us, we have gotten the loading screen issue once but couldn't get any data to help us track down the cause. We will continue to look at both of these as a high priority but you can post in the Discord in #live_bug_assistance channel when you get it with any pertinent information we can add that info to our internal database; map, lobby info (# of players, were you Jason or a Counselor), platform, and anything else that may be important.
Performance Issues
The Memory Leak that seemed to be specific to the Xbox One has been happening on all platforms its just more present on the Xbox One because it tends to touch some of the underlying systems a little bit more. There was a great optimization with occlusion query code, which is the code responsible for hiding art that is not visible. Even though this code is still working we turned off some of its caching as it was the source of the leak. In our initial tests everything checked out without a problem then we realized certain areas were hit harder then others. Its most noticeable on lower end machines but also happens across all machine specs as well but can be amplified when the CPU is tied down. We have been investigating a fix for it now and are close to having a solution.
Badge Progression
This is a bug related to adding localization to the game. The way we were saving this data previously didn't account for swapping languages.
If you run into this issue you can change your language back to English and everything should be back to normal. We are working on a fix.
Matchmaking
There are a couple of items here...
First, the patch came at a bad time for PS4, about 2 hours after launch PSN started having issues that affected our game which made it seem like it coincided with the patch.
After that issue was resolved, we did find an issue with lobby creation that we are currently working on; we should not create a lobby until after approximately 30 seconds but something is causing that timer to only wait 10 seconds before creating a new lobby. This only allows the player to send 2 search requests for active lobbies instead of 5-6 before falling back to lobby creation.
We also reduced the ping threshold to find games from 300ms to 200ms. While this will create better quality matches it does mean that you will need to wait longer for them...right now we don't know if this is an issue because of the current issue and it expediting the lobby creation process before the 30 seconds threshold. I will say that this will impact regions that have a low player count and rely heavily on matching with people outside of their region. We are discussing a few options here but something will be in the next patch.
While it's unfortunate some of the item's here got out into the wild I want to commend our QA team, both internal and external, which is a small team of 4 guys each shift trying to test all 3 platforms often under intense time pressure. We do our best but sometimes we don't see this stuff until it gets reported by you guys.
If you have any questions Ill try and get to everything as I can
- Gertz