• Hey Guest. Check out your NeoGAF Wrapped 2025 results here!

Green Man Gaming Thread: Save some green, man

GMG why you no let me log in anymore...

My password seems to never work anymore. Tried resetting it and it still will not log in. Why won't you take my money!

Guess it is time to email them
 
Looks like people are having problems trying to purchase stuff from GMG.

STPUW.png


People on the forums are reporting the same thing. I can't pre-purchase Lord of the Rings and can't redeem my Might and Magic: Clash of Heroes pre-order DLC.
 
What a pain in the ass. I was trying to use the code for pre-ordering Renegade Ops. The code worked and got the price to $10 which is great, but they're still having checkout problems. Both paypal and direct payments don't seem to be working.
 
Gez said:
Send support an email. They might not get back to you for a day or two cause they don't work on weekends.
Click to expand...

Thank you kind sir, I have done just that. Has anybody else had luck with pre-ordering AC: Revelations?
 
Bruiserk said:
Thank you kind sir, I have done just that. Has anybody else had luck with pre-ordering AC: Revelations?
Click to expand...

I read that GMG does not have the license to sell Ubisoft games in NA (not sure if that blankly covers Canada too)
 
wilflare said:
I read that GMG does not have the license to sell Ubisoft games in NA (not sure if that blankly covers Canada too)
Click to expand...

Thanks, I just updated my question with their customer service asking if this could be the problem. I was unaware of this.
 
just saw this post on facebook about an hour ago

"Just as I was knocking off for the day one of the higher-ups informed me something very mysterious will happen tomorrow. And it'll be BIG! /James"
Click to expand...

Any ideas? A bethesda deal finalized? The start of the EA games appearing?
 
Derrick01 said:
just saw this post on facebook about an hour ago



Any ideas? A bethesda deal finalized? The start of the EA games appearing?
Click to expand...
They've been hinting at EA for a while now so I'm going with that. Hope it's EA...still haven't ordered BF3 as I'm waiting for GMG
 
Heavy said:
They've been hinting at EA for a while now so I'm going with that. Hope it's EA...still haven't ordered BF3 as I'm waiting for GMG
Click to expand...

They already confirmed EA, this has to be something else.
 
So I decided I wanted to cancel my Batman pre order, and GMG tells me they'll only issue me a credit for the game and not a refund. Game isn't even out yet, not cool.
 
When do these guys usually send out keys? Game of Thrones was supposed to come out today, but I still don't have my key. Their store has updated to say it's released, but no key yet.

I understand it's like 6 a.m. in the UK, so I don't mind, but does anyone know if they have a set time like 10 a.m. BST or something?
 
Zefah said:
When do these guys usually send out keys? Game of Thrones was supposed to come out today, but I still don't have my key. Their store has updated to say it's released, but no key yet.

I understand it's like 6 a.m. in the UK, so I don't mind, but does anyone know if they have a set time like 10 a.m. BST or something?
Click to expand...

From Facebook

qKEUS.png


Thats not me by the way before anyone goes detective Gaf.
 
Gez said:
From Facebook

qKEUS.png


Thats not me by the way before anyone goes detective Gaf.
Click to expand...

Nice! So three hours or so, I suppose?
 
Mrbob said:
So I decided I wanted to cancel my Batman pre order, and GMG tells me they'll only issue me a credit for the game and not a refund. Game isn't even out yet, not cool.
Click to expand...

That's odd, they gave me a full refund
 
Yeah I'm not too happy about this, and a reason why I hesitate to pre order from digital sites. They'll take my money up front when I pre order, but won't give me my money back if I decide to cancel. It would be one thing if I actually had the game, but I don't.

I'm not in any dire need of having the money back versus credit, but it is the principal of the matter. This will determine how much future business I do with GMG.
 
Update. I asked again about why I couldn't get a refund and this is the response I got:

It's due to the length of time involved. If you'd contacted us sooner, we would have been able to authorise a refund. I can only remove the preorder from your account at this stage and issue you with a full store credit up to the value of the original order.
Click to expand...

I feel like I'm being trolled right now. Length of time? Game isn't even out. I'll take the credit but this is so dumb. I'm done fighting this. Lesson learned.
 
Mrbob said:
Update. I asked again about why I couldn't get a refund and this is the response I got:



I feel like I'm being trolled right now. Length of time? Game isn't even out. I'll take the credit but this is so dumb. I'm done fighting this. Lesson learned.
Click to expand...
Yeah, that's ridiculous. The game isn't even out and won't be till November.
 
Mrbob said:
Yeah I'm not too happy about this, and a reason why I hesitate to pre order from digital sites. They'll take my money up front when I pre order, but won't give me my money back if I decide to cancel. It would be one thing if I actually had the game, but I don't.

I'm not in any dire need of having the money back versus credit, but it is the principal of the matter. This will determine how much future business I do with GMG.
Click to expand...

That's weird, I got a refund for Renegade Ops when I asked for one, so did somebody else on here.
 
New voucher soon. From their Twitter

Our biggest EVER voucher for 25% off ALL PC games in ALL countries starts shortly! RT for love <3 /Rob
Click to expand...

Some guy also asked if they were going to add new games soon, and they are promising LOTS of them, including a bunch of EA games.

EDIT: They also said that it can be used as many times as you want!
 
For future reference, this is what I got as response in terms of canceling a preorder for refund. You only get 48 hours if you are outside of EU. Up to two weeks if you are in the EU:

Ideally if you can contact us within 48 hours to cancel, that's fine. We will consider refund requests up to two weeks after the sale if you're in the EU. I've removed the game from your account and placed a full store credit :)

I'll give GMG props for this. I had used a 20 percent off coupon for Batman and they gave me full store credit back.
 
Mrbob said:
For future reference, this is what I got as response in terms of canceling a preorder for refund. You only get 48 hours if you are outside of EU. Up to two weeks if you are in the EU:

Ideally if you can contact us within 48 hours to cancel, that's fine. We will consider refund requests up to two weeks after the sale if you're in the EU. I've removed the game from your account and placed a full store credit :)

I'll give GMG props for this. I had used a 20 percent off coupon for Batman and they gave me full store credit back.
Click to expand...

I am a bit confused. I pre-ordered Renegade Ops months ago and cancelled it earlier this week. I paid for it (20% off $15 for $12 I think) with $5 store credit and $7 from PayPal.

The response I received said...
Hi there

We've refunded you for this order with our apologies,

Refunds should take up to 5 business days to clear in your account, although it's usually quicker.
...
Click to expand...

I now have $7.54 in store credit and still nothing back to my paypal but it's only been 2 business days. But reading your story I'm wondering if anything is actually going to go back to my paypal.
 
coopolon said:
I am a bit confused. I pre-ordered Renegade Ops months ago and cancelled it earlier this week. I paid for it (20% off $15 for $12 I think) with $5 store credit and $7 from PayPal.

The response I received said...


I now have $7.54 in store credit and still nothing back to my paypal but it's only been 2 business days. But reading your story I'm wondering if anything is actually going to go back to my paypal.
Click to expand...

I just checked my Paypal and the money is there, I got the email om Monday BTW.
 
Akkad said:
I just checked my Paypal and the money is there, I got the email om Monday BTW.
Click to expand...

Weird that mrbob is having so much trouble then. It is cool that it at least appears they're actually refunding me for the entire price of the game instead of what I actually paid if they send $7 backt o paypal and gave me $7 store credit.
 
coopolon said:
Weird that mrbob is having so much trouble then. It is cool that it at least appears they're actually refunding me for the entire price of the game instead of what I actually paid if they send $7 backt o paypal and gave me $7 store credit.
Click to expand...

I had $5.00 is store credit already and that Monday it went up to $7.54 just like yours, I don't know what that $2.54 was for but I'll take it. Also, isn't Mrbob from the UK? I'm from the US so maybe they have different way of dealing with refunds based on region.
 
Fare Godmace said:
The voucher is SUMME-RBLOW-OUT25, 24 hours only, you can use it as many times as you want.

Too bad they don't sell The Binding of Isaac :(
Click to expand...
24 hours?! Crap...I'm gonna wait till there's a couple hours left in case they add EA/Bethesda games.
 
Fare Godmace said:
The voucher is SUMME-RBLOW-OUT25, 24 hours only, you can use it as many times as you want.

Too bad they don't sell The Binding of Isaac :(
Click to expand...

What am I supposed to do with this when they still don't have Zenimax games and EA games up?
 
You must log in or register to reply here.

Similar threads

WindowsCentral: Xbox in 2026 — What to expect from Team Green this year, and beyond
Opinion Rumor Platform  2
50
492
Artistic replied
The Act man - Microslop doubles down on AI
2
52
410
deeptech replied
Just joined the green rats…
2 3 4
166
11K
archangelmorph replied
Video Game Esoterica: Mega Man 64 Recomp Exists! Who Knew!
Retro Trailer 
1
137
jshackles replied
Mega Man: Dual Overdrive Releases 2027
News  2
97
824
saintjules replied
Top Bottom