As mentioned previously, we have made arrangements with our authorized retail accounts to accept returns with material or workmanship flaws. It's important to check there first for fastest service. However, if you are not able to return an item to the original place of purchase, you can send certain products directly back to Nike for inspection (please review previous screen for applicable product). In general, if the product is found to have a material or workmanship flaw, a Niketown.com product voucher will be issued as a replacement. All product vouchers will be mailed via USPS. Some swimwear, children's apparel, cycling and golf accessories may receive direct product replacement instead of a product voucher. Direct product replacements will be of the same or comparable style as original item returned.
Terms and Conditions
Nike product return guidelines:
Some Nike products have specific guarantees and/or warranties. Please read the label, hang tag or packaging material for specific return information.
No refunds. All refunds must be obtained through the original place of purchase only.
No exchanges due to size, fit, or style selection problems.
For Niketown.com purchase returns click here.
Products purchased through Nike Factory Outlet stores must be returned or exchanged through a Nike Factory Outlet store. Visit Nike Outlet Stores for a listing of outlets in your area.
The following WILL NOT be accepted:
Footwear older than 3 years from the original date of manufacture. Any footwear returns exceeding the 3 year date of manufacture limit will be returned without inspection. The manufacturing date can be found on the tag inside the shoe.
Products Nike determines in its sole discretion to be free of any material or workmanship flaws.
Products evidencing excessive wear, misuse or alteration.
Size, fit, and style selection complaints.
Salesman samples
Returns from consumers residing outside the U.S.
