Support NeoGAF

[MSduderino]

Target for me now shows Arriving June 11 (was June 10 when prepping to ship). Under the OnTrac details it says June 9. Target screwed the pooch on this one, especially with the Walmart shoppers having them on their doorstep when they woke up.

 

[MSduderino]

They even threw in a coke and some pringles. I was impressed.

Salt in us target shoppers' wounds

 

[tkscz]

Target for me now shows Arriving June 11 (was June 10 when prepping to ship). Under the OnTrac details it says June 9. Target screwed the pooch on this one, especially with the Walmart shoppers having them on their doorstep when they woke up.

Yep, mine still says the label was created at 2am. They had a MKW bundle at the one near me and my wife said just buy that and send the other back when it come. So that's what I ended up doing.

Check your local Target, the one near me had 47 MKW bundles (I bought number 43) and over 50 normal ones.

 

[MSduderino]

Yep, mine still says the label was created at 2am. They had a MKW bundle at the one near me and my wife said just buy that and send the other back when it come. So that's what I ended up doing.

Check your local Target, the one near me had 47 MKW bundles (I bought number 43) and over 50 normal ones.

it just seems like a hassle to send it back but I am tempted. I'm also at work for the next 7 hours now so might not have any after that.

 

[PauloRoberto]

Status update, it JUST arrived :-D

 

[Fermbiz]

My Gamestop online order is stuck in "preparing to ship" purgatory....

 

[spookyfish]

Target for me now shows Arriving June 11 (was June 10 when prepping to ship). Under the OnTrac details it says June 9. Target screwed the pooch on this one, especially with the Walmart shoppers having them on their doorstep when they woke up.

Except for the whole cancelation thing (didn't happen to me), I was pleasantly surprised with my Walmart experience. So far, I think they did the best.

 

[AZRoboto]

Target still shows Preparing to Ship

I barely shop there anyways, easy to be done with them after this.

 

[rubik's dude]

Target still shows Preparing to Ship

I barely shop there anyways, easy to be done with them after this.

Speed running their bankruptcy at this point.

 

[Chiggs]

Target gave me a tracking number and says everything is arriving June 12.

From a customer experience, this will be the last time I use Target for something like this...but out of mercy, not anger. They clearly can't handle it.

 

[Alex Anderson]

Did you order yours with the console or during the latter controller only preorder event?

I ordered it by itself as soon as it went up. May 13th

 

[rubik's dude]

Fwiw (and ymmv) some people are reporting that if you contact Target support with your dissatisfaction with the shipping time and the inability to cancel an online order to buy one in-store, they might offer up to 10% credit back.

 

[DR3AM]

Walmart delivered at 6am this morning

 

[MrAlwaysRight]

Royal Mail just delivered my Daughters, there's now 2 Switch 2's in the House!

 

[Windle Poons]

Royal Mail took the piss with mine but its finally here.

Smaller box than I thought it would be - I've heard that one before lol

 

[seb85]

Got mine

 

[Moses85]

Both arrived.
Mine was sealed, my Sons one opened and the MKW Code already used.

 

[Emedan]

Both arrived.
Mine was sealed, my Sons one opened and the MKW Code already used.

Wtf

 

[rubik's dude]

Fwiw (and ymmv) some people are reporting that if you contact Target support with your dissatisfaction with the shipping time and the inability to cancel an online order to buy one in-store, they might offer up to 10% credit back.

As an update on this, they offered me $5 lmao. So if anyone wants to try, you might get something.

 

[Chiggs]

Target's online chat queue is being destroyed. I suggest everyone impacted let them know how you feel about the incompetence on display here.

Not getting a console on the day of release is not some sort of humanitarian disaster, but having to wait almost a full week pretty much negates the whole point of preordering.

 

[Fess]

Yes! Finally! Arrives next week.

But this is not okay. I preordered as soon as I could and I've seen consoles in stock at stores but I get it a week late.

 

[Giallo Corsa]

For anyone in Europe who preordered from Amazon:
I placed my preorder on June 1st with an estimated delivery date of June 9. Until this evening, my card hadn't been charged, then, around 17:30 today (June 5), they finally charged it and by 19:30 I received a shipping confirmation email stating that it'll arrive tomorrow.

All is good, looking forward to get disappointed with the hardware !

 

[rubik's dude]

Target's online chat queue is being destroyed. I suggest everyone impacted let them know how you feel about the incompetence on display here.

Not getting a console on the day of release is not some sort of humanitarian disaster, but having to wait almost a full week pretty much negates the whole point of preordering.

Be sure to press them on escalation if they don't offer you any compensation (assuming you care enough).

The initial person I got wanted to end the chat asap, and tried placating me with "we don't offer compensation, but we'll investigate and get back to you within 24 to 48 hours," and I said "investigate what, escalate me while I'm on the chat now." From there the supervisor didn't even give me time to say anything, they just connected, gave the $5, and ended the chat lmao.

 

[spookyfish]

Target gave me a tracking number and says everything is arriving June 12.

From a customer experience, this will be the last time I use Target for something like this...but out of mercy, not anger. They clearly can't handle it.

Not the same thing, but -- my buddy collects the Hasbro Star Wars "Retro collection," figures made exactly as they were in the 1970s-80s. Target had an exclusive -- A New Hope set, with 6 figures, most newly sculpted.
Target canceled ALL preorders right before they were to ship, then within days put them up on the website again, "selling out," then started putting them on store shelves. Now, several stores are putting them on clearance. My friend--not able to get one.
I despise ordering highly sought items from Target -- as, just as you said, they can't handle it.

 

[Astray]

Both arrived.
Mine was sealed, my Sons one opened and the MKW Code already used.

Oh shit bro. Hope they reimburse you for it.

 

[Moses85]

Oh shit bro. Hope they reimburse you for it.

No Chance they offered me to send the console back and give me a full refund.
No option for me.

 

[John Wick]

Nothing from Target, and I also have a pro controller ordered at Walmart and also hasn't shipped (says delivered by June 5th...which is obviously not happening).

So what gives? Are y'all in the same boat?

I don't know about the US but here in the UK there was plenty at retail that you could walk in and buy.
Better off not pre-ordering. I think Nintendo deliberately created this fuss that it would be sold out when clearly it wasn't.

 

[Astray]

No Chance they offered me to send the console back and give me a full refund.
No option for me.

I would absolutely take that if I were you and immediately pull the trigger on any new stock that shows up.

This isn't COVID days, there are already reports of ppl walking into stores and getting one.

 

[Fermbiz]

I ended up going to Gamestop, got on line for about an hour and managed to get the console, MK and the pro controller. Meanwhile, my Gamestop online order still hasn't shipped. Trying to cancel it now

 

[Astray]

My preorder shipped too late and will likely be delivered by Saturday, which honestly kinda blows.

 

[Gambit2483]

My Gamestop online order is stuck in "preparing to ship" purgatory....

My Gamecube controller from Nintendo has been "preparing to ship" for 5 days now...

 

[demigod]

Cute lady dropped mine off this morning at 7:20am from Walmart. Oh damn, i got a pringles, 20oz coke AND a small bag of mixed candy.


My Target order is finally being shipped and it's coming tomorrow. What sucks is that one is the MKW bundle.

 

[AutomaticPrince]

My Nintendo one arrived earlier today. My Target one is still preparing to ship (expected arrival June 11) but they won't let me cancel the order.

 

[Gambit2483]

I ordered it by itself as soon as it went up. May 13th

Damn...guess I just got the short end of the stick. They probably are doing Controller shipments in "waves" and I missed the 1st wave...

If it's still "preparing to ship" by Saturday I'm probably going to have to contact customer support.

 

[tTHANOSs]

Well my target order finally has a label created. Still said delivery on the 11th. But now it just changed to the 9th. Don't have the tracking number yet.

 

[tr1p1ex]

Target order still preparing to ship and arrive before June 11th. Meanwhile i walk into Target at 11am and buy a bundle off the shelf. Nice pre-order Tarzhjay!

It wouldn't let me cancel my shipment as I left the store. Oh well maybe stock will run out by then and I'll make some extra $$$.

 

[demigod]

Both arrived.
Mine was sealed, my Sons one opened and the MKW Code already used.

What store? Call up Nintendo and tell them the code was stolen.

 

[Moses85]

What store? Call up Nintendo and tell them the code was stolen.

Amazon

 

[kevboard]

still annoyed that I got the Pro Controller from Media Markt not Amazon

I really don't like using the joycon grip... I can't find my Switch 1 pro controller, and my 8bitdo controllers don't work.

it will hopefully come tomorrow tho

 

[KU_]

Target's online chat queue is being destroyed. I suggest everyone impacted let them know how you feel about the incompetence on display here.

Not getting a console on the day of release is not some sort of humanitarian disaster, but having to wait almost a full week pretty much negates the whole point of preordering.

Especially considering you can most likely walk into a physical Target store and grab one off the shelf. I went this morning an hour after they opened and there were over 20 units available.