And telling them they have to play 200 hours of DOTA2/SF4 and then they'll "get it" probably doesn't help, even if it's entirely true. People either value mastery as a component of game design or they don't, I guess.
I guess it's like when I call fighting games "twitchy, boring-ass random button mash fests," and my fighting game buddies who have played over 1000 hours get pissed and try to explain the intricacies to me, but I just can't and won't get it cause I'll never put in the time (and time in these types of games--CS, Fighters, MOBAs is a huge barrier, you need to put in hundreds of hours before you can even claim you've conquered the kiddie pool).