My wife just dropped and shattered her 4S. I called Asurion, and they told me I had no insurance on the phone. I then called Verizon, to tell them to correct this, and they did nothing for me. I currently have 16 phones hooked up with Verizon and threatened to switch to Sprint and they couldn't have given two shits. Nothing they could do for me.
Evidently I did have insurance, and when I bought her the 4S it didn't transfer, which I think is complete horseshit. All this was eloquently conveyed to the Verizon rep but, alas, they didn't give a shit.
Now, I just called Apple, and she made an appointment for me at the Apple store, because evidently I can just pay $199 plus tax and get the phone replaced. This just seems too good to be true. There is literally no point in having insurance if this is the case. Has anyone done this? Just want to make sure before I drive the 45 minutes to go to the apple store.