Okay, here's what happened...
I brought in my clothes on Friday, March 11th. Paid $3 extra for seperate color/white cleaning, total was $21. Picked up the laundry Saturday, March 12th. Got home, and noticed a pair of pants had numerous red bleach stains all over the back of them, and a shirt's collar had minor bleach stains as well.
I went this morning to see what kind of resolution I could get, as this has never happened to me before. The owner, a middle aged Chinese man, who I can barely understand, wasn't there. I left the two items, along with a note with my name, address, and phone number, with one of the employees, and she said to come back at 3PM when he gets in.
I went there at 3PM. Basically, again with me not really understanding what was going on, he:
a) Thinks I've been there several times before. ... I just moved to Manhattan February 15th, the first time I got laundry done it was at another place, this second time it was at his shop, and it was the first time I'd ever stepped foot in there.
b) He's saying the stains were there. Now can I honestly 100% say they weren't? No. However, I think I'd have been told by somebody if I were walking around in damaged, bleach stained pants for about a week, not to mention noticed it when taking them off/putting them on.
Then he showed me the ticket where it says on it about the damage, and this is where I'm confused... he's saying he told me the damage was there.
Now, my ticket, which, apparently all laundromats take when you pickup, never had this information when I dropped off, because, obviously, he didn't open the bag and inspect every piece of clothing there.
So, assuming, and this is a far stretch, that the stain was there when he opened the bag to inspect the items, he then marked his ticket noting it, but is it even legal to do so without notifying me, the customer?
I mean, I really have no proof here that I was even in the shop, simply because all laundromats take the claim ticket back when you pickup, and I don't know how else I'd prove anything, as it'd basically be my word against his.
Has this, or a similar scenario happened to anyone else here before? I'm leaning towards suing just for the principle of it.
Also, he's keeping the pants for now to try and get the stain out, which I would think is a non-official admittence of guilt on his part. Or maybe I should just get them back as evidence, and if he refuses, I call the cops on the spot.
Please give advice.
I brought in my clothes on Friday, March 11th. Paid $3 extra for seperate color/white cleaning, total was $21. Picked up the laundry Saturday, March 12th. Got home, and noticed a pair of pants had numerous red bleach stains all over the back of them, and a shirt's collar had minor bleach stains as well.
I went this morning to see what kind of resolution I could get, as this has never happened to me before. The owner, a middle aged Chinese man, who I can barely understand, wasn't there. I left the two items, along with a note with my name, address, and phone number, with one of the employees, and she said to come back at 3PM when he gets in.
I went there at 3PM. Basically, again with me not really understanding what was going on, he:
a) Thinks I've been there several times before. ... I just moved to Manhattan February 15th, the first time I got laundry done it was at another place, this second time it was at his shop, and it was the first time I'd ever stepped foot in there.
b) He's saying the stains were there. Now can I honestly 100% say they weren't? No. However, I think I'd have been told by somebody if I were walking around in damaged, bleach stained pants for about a week, not to mention noticed it when taking them off/putting them on.
Then he showed me the ticket where it says on it about the damage, and this is where I'm confused... he's saying he told me the damage was there.
Now, my ticket, which, apparently all laundromats take when you pickup, never had this information when I dropped off, because, obviously, he didn't open the bag and inspect every piece of clothing there.
So, assuming, and this is a far stretch, that the stain was there when he opened the bag to inspect the items, he then marked his ticket noting it, but is it even legal to do so without notifying me, the customer?
I mean, I really have no proof here that I was even in the shop, simply because all laundromats take the claim ticket back when you pickup, and I don't know how else I'd prove anything, as it'd basically be my word against his.
Has this, or a similar scenario happened to anyone else here before? I'm leaning towards suing just for the principle of it.
Also, he's keeping the pants for now to try and get the stain out, which I would think is a non-official admittence of guilt on his part. Or maybe I should just get them back as evidence, and if he refuses, I call the cops on the spot.
Please give advice.
