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LG C2 : Wi-fi (and Ethernet) constant internet disconnects

StereoVsn

Member
USB 2.0 Max speed is still 480mbs

Higher than a 100mbs that is probably in your TV.


True but you aren’t getting those things for free. Google sells data more liberally. Personally I would rather Apple have all my data then google selling it off to anyone that wants it.
Yep and that closed ecosystem offers decent amount of protection to its customers as broadly speaking you have a lot less vulnerabilities on Apple vs Android, especially considering long support policies from Apple.

It is certainly expensive and locked down, but it has a lot of advantages in turn.
 

chakadave

Member
Oh shit. Thanks! In that case maybe I will try it out. The dongle is only $21 CDN. Maybe when I do some Xmas shopping off Amazon soon I'll add that.

Even though you responded to jonnyp with the second point, I agree with that point. I'm pretty sure Apple isnt as liberal with user data like Google whose business model is all about search and ads.

Crazy.

Yeah, thanks Amanda. Cool. See ya.
Yeah I mean for me I love tech and am fine with Google but if I suggest someone who isn't tech savy it is easier to just tell them to get Apple.

They will be more secure and and maybe a little more private with default settings. Yes you can probably get better security and privacy with a google device but it takes more knowledge and tinkering.

Like with my parents in their 70s I just have them stay in Apple. And with that I can admin their stuff much easier.

As for the ethernet adapter yeah they are a good bet. And hopefully solve the problem. I put one on a Bravia and it increased the speed over the onboard ethernet and seemed to clean up some other issues. You just need to set up the USB ports correctly. I don't know anything about the WEbos but I'm sure it is some sor tof setting USB to "ethernet" or always on or something.

Yep and that closed ecosystem offers decent amount of protection to its customers as broadly speaking you have a lot less vulnerabilities on Apple vs Android, especially considering long support policies from Apple.

It is certainly expensive and locked down, but it has a lot of advantages in turn.
Basically yeah. And I just recommend it to friends and family that aren't very tech savy. By default it is a bit easier to use and more secure. Even though no one really has privacy anymore.

And with an Apple TV it is like $200 bucks but will proably be good for 10 years. I have a few Roku sticks and am just sick of the main page ads.
 
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marquimvfs

Member
Giallo Corsa Giallo Corsa Well, if the TV works fine whenever connected to your phone, and you believe that your router is good, you could have been facing problems with your isp or router configuration. Maybe you're blocking some ports on your firewall that the tv is trying to use while connected and the tv is "frozing" when not being able to reach the destination.

Here is the deal. Test the tv a lot on your phone, see if you can replicate the problem, if not, the first thing to do is to try any media sharing with the tv over your network, with the wan cable disconected from the router, to see if the connection is stable when using the network adapter, but without internet service. If everithing work flawlessly, I mean, if you could watch some good minutes from any good quality movie, and can seek without problems, drops or significant hiccups, your tv and router are good.

If that's the case, you should monitor your network traffic to see if there's something happening when the tv sops working. Like if it's trying to access some specific ip's or if there's some tentative to communicate with some server over a blocked port on your router firewall. You could also disable your router's firewall entirely just to do some testing (and please, remove everything else from your network while doing so).
The way you described it made me believe that everything is right with your tv.

Please reach out if and when you do the tests. I hope you can figure it all out.
 
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Giallo Corsa Giallo Corsa Well, if the TV works fine whenever connected to your phone, and you believe that your router is good, you could have been facing problems with your isp or router configuration. Maybe you're blocking some ports on your firewall that the tv is trying to use while connected and the tv is "frozing" when not being able to reach the destination.

Here is the deal. Test the tv a lot on your phone, see if you can replicate the problem, if not, the first thing to do is to try any media sharing with the tv over your network, with the wan cable disconected from the router, to see if the connection is stable when using the network adapter, but without internet service. If everithing work flawlessly, I mean, if you could watch some good minutes from any good quality movie, and can seek without problems, drops or significant hiccups, your tv and router are good.

If that's the case, you should monitor your network traffic to see if there's something happening when the tv sops working. Like if it's trying to access some specific ip's or if there's some tentative to communicate with some server over a blocked port on your router firewall. You could also disable your router's firewall entirely just to do some testing (and please, remove everything else from your network while doing so).
The way you described it made me believe that everything is right with your tv.

Please reach out if and when you do the tests. I hope you can figure it all out.

Thanks man for the thorough and thoughtful reply, I really appreciate it !

This is the weird thing, it only happens when I start switching apps like i described in my 1st post, if I just - say - open Prime video and start a movie I can watch it just fine.If I go from Prime video to Spotify, play a couple of songs, switch to youtube, watch a video, the next app I'll open will most definitely "crash" since the internet connection drops.

As a side note, I'm pretty sure that a software/FW update fucked things up since it wasn't like this for the 1st year or so, in fact, I now recall that for the past 4-5 months, whenever I used the remote's mic as to turn the screen off via voice command, I'd get presented with a "no internet"/"can't reach server" or.something like that...

Regarding the LG technician now, I think I'm gonna cancel the visit since nothing's going to get fixed as this is an ongoing issue and most likely, a software and not a hardware problem - I've been reading posts of people with the same exact problem which received a visit from an LG technician who swapped the Wi-Fi/network card to no avail since the problem persisted even after that...

Cheers man
 
OK, marquimvfs marquimvfs , did some tests and :

- Tried again to connect the TV via my smartphone's hot-spot : Everything works perfectly/as it should, no drops whatsoever even when switching between apps many times.

After that, I did what you suggested :
- Router on
- disconnected the modem from the router (ie, wi-fi on on the router but no internet connectivity) and :

- S24 ultra smartphone : tried casting (smart view), watched some videos and photos that I took with no problem whatsoever.
After that, I turned on the 4G on my phone, opened YouTube, played some videos perfectly fine.

- Win11 Laptop : casting works fine, no hitches, no disconnects.

So, I suppose that that takes the TV's wi-fi/internet module/board being faulty out of the equation - that'd be the correct assessment, correct ?

Also, since the casting was (obviously) done via my home network/router with no problems whatsoever, that also takes the router out of the equation, would that also be correct?

The only thing that's left is...my ISP's connection - maybe there's something wrong with their routing ?
At this point, I don't know what other checks to do since my technical skills and knowledge are limited when it comes to networking but, again, this looks like an ISP thing AND software on the TV's side via a FW update that most probably borked things.

So, LG technician, yay or nay ? Something tells me that it'll be a colossal waste of time and I'd rather not bother if that proves to be the case.

Thanks
 

A.Romero

Member
I'm joining kind of late.

This a pretty weird issue. If it was the TV then it would happen with the smartphone as well but if it was something related to the router, it would at least behave differently when using the cable directly.

My bet is something related to the combination of the router + TV. Given that you reset your TV already, try resetting your router back to factory settings. Also, try connecting to your ISP's modem (if available).

Personally, I wouldn't bet on the tech. I don't think they can do much about it.
 
Never had that issue on my C1 but like 1-2 times a year the Wifi will just stop working. In the menu it will show up as disabled and won't let me enable it. The only fix I've found is to disconnect the TV from the outlet so it does a proper reset
same with my CX, but i just keep mashing the enable button until it enables.
sometimes im there a while.

TV acts all weird too while the wifi is stuck in disabled mode (menus are super laggy, etc). goes back to normal once wifi is enabled.
 
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Zacfoldor

Member
My suggestion is disconnect your TV from your network, use it as a dumb screen and use Apple TV or Roku, or even your gaming console for media apps.
This is what I would suggest. I've never been a believer in using the built in apps on my TV. I also have an LGOLED and the only time it gets connected it every few months for OS updates. I prefer Apple TV because it doesn't force Dolbyvision and lets you manually turn it off in the menu, but you do have to use apple. That said, I think it's the best streaming box.

The whole idea of letting my TV do extra stuff really bugs me. I want the interface/OS as snappy and bug free as possible and really don't have any reason to add extra heat or wear and tear to the processor in my ultra thin already kind warm OLED. Like why. Buy a real streaming box because truth is, there is safety in numbers. Your random ass TV model is not large in comparison to apple TV or fire stick and so you get problems like have popped up with the OP. Why not firewall those problems onto another box you can change out instead of saddling your nice TV with your streaming services? They can leave bugs on your TV forever but if a bug pops up on a streaming stick owned by 50 million people they will fix it nearly immediately. There is safety in numbers.

I get it, it's popular because people prefer convenience but this should not be the job of a TV.
 
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This is what I would suggest. I've never been a believer in using the built in apps on my TV. I also have an LGOLED and the only time it gets connected it every few months for OS updates. I prefer Apple TV because it doesn't force Dolbyvision and lets you manually turn it off in the menu, but you do have to use apple. That said, I think it's the best streaming box.

The whole idea of letting my TV do extra stuff really bugs me. I want the interface/OS as snappy and bug free as possible and really don't have any reason to add extra heat or wear and tear to the processor in my ultra thin already kind warm OLED. Like why. Buy a real streaming box because truth is, there is safety in numbers. Your random ass TV model is not large in comparison to apple TV or fire stick and so you get problems like have popped up with the OP. Why not firewall those problems onto another box you can change out instead of saddling your nice TV with your streaming services? They can leave bugs on your TV forever but if a bug pops up on a streaming stick owned by 50 million people they will stay over the weekend to fix it. There is safety in numbers.

I get it, it's popular because people don't put thought into stuff and prefer convenience but this should not be the job of a TV.

Well put. I don't even update my TV's OS, because the only thing that has ever done for me is bloat it more or slow it down. The hardware they put in these things is bottom barrel stuff, unless there is a specific bug you want fixed that is ruining your experience, I just don't see the point. Safety in numbers might be one of the best reasons though. The streaming boxes are well supported and for much longer than any individual model of TV. There are less hardware configurations to support.
 

marquimvfs

Member
The only thing that's left is...my ISP's connection - maybe there's something wrong with their routing ?
At this point, I don't know what other checks to do since my technical skills and knowledge are limited when it comes to networking but, again, this looks like an ISP thing AND software on the TV's side via a FW update that most probably borked things.
First thing, remove every device from your router, even the wifi ones, disable your router's firewall and do another round of tests.
So, LG technician, yay or nay ? Something tells me that it'll be a colossal waste of time and I'd rather not bother if that proves to be the case.
Well, unless you solve somehow, let the technician go your way, even if it's your isp, maybe is a known problem and they can help you solve it.
 
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