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[winjer]

Reddit users say LG webOS update added Microsoft Copilot and locked it in place

An owner of an LG TV has started a Reddit thread claiming that a recent webOS update installed a "Microsoft Copilot" app tile that can only be hidden or left unused; it cannot be removed. The screenshots show Copilot sitting alongside standard apps on the home row.

Other LG owners in webOS-focused communities report the same behavior, describing Copilot as nonremovable even after trying the usual app management options. LG's own support docs note that "some of the apps for the TV cannot be deleted," which matches what users are seeing if Copilot is treated as a built-in app rather than a normal Content Store install.

This also lines up with LG's public plans. LG and Samsung both said they would bring Microsoft Copilot to their 2025 TV software experiences, with Copilot presented as a built-in AI feature or shortcut rather than a typical third-party download.

In the same Reddit discussion, users also pointed at an LG setting called "Live Plus." LG's own on-screen description says that when Live Plus is enabled, content displayed on the TV can be recognized, and viewing information can be used for personalized services such as content recommendations and advertisements. LG's webOS documentation describes Live Plus as an "enhanced viewing experience" feature related to what you are watching.

For owners who want to reduce tracking, LG's own menu path for Live Plus is straightforward: Settings, All Settings, General, Additional Settings, then toggle Live Plus off (wording can vary by model and region). For Copilot itself, the current complaints are about removal rather than visibility. If it is a non removable system app on certain firmware builds, the practical options reported by users are hiding the tile, avoiding sign-in, or keeping the TV offline and using an external streamer instead.

It also raises a longer-term concern. Many "smart" TV features are tied to online services, and older sets can lose app support over time. My 2016-era Samsung TV went through that cycle, with services dropping away until it was basically a local video player. So perhaps give it a few years and your TV will become dumb again.

This is seriously fucked up, that a company will install malware on a TV with no option to remove it.

 

[kruis]

I'd seen an OS update prompt on my own LG tv but when I saw the word AI come up multiple times in a listing of the new features I declined the update. I got the prompt again yesterday and declined again.

After reading this I'll turn the auto update feature off for now until this AI crap can be completely removed. I don't want a TV that can suggest ads to me based on AI surveillance of what I watch.

Hopefully this will become such a PR disaster that LG will be forced to listen to their customers.

 

[MayauMiao]

I sure hope LG owners start a class action lawsuit. Nobody signed up for Copilot

 

[Bojji]

Can confirm.

But at least they still allow to turn off ALL ads from the menu so it's not the worst tv UI.

 

[Jinzo Prime]

Someone warned me not to connect an LG tv to the internet, because their updates suck. Good call.

 

[AJUMP23]

LG updates have been pretty lame as an owner. I will just decline the latest one. But not being able to remove an app is awful consumer treatment.

 

[Fake]

wtf

 

[Poppinfresh]

I don't really care about the Copilot stuff, it's just another app I won't use. However, Copilot aside, WebOS is terrible.

LG, for arguably making the best OLEDs, has the absolute worst software.

I don't want or need a Smart TV because I have AppleTV and other streaming devices, and I'd happily pay a premium to remove WebOS from my current TVs.

 

[Stitch]

Ehh AI has been on these things for years. My LG TV came with Google, Alexa and LGs own AI thing. If you turn off Live Plus and the Ad Stuff and don't use any of the AI buttons on the remote you don't really notice them.
Also if you ever use the browser (for educational videos) you can use adguard dns 94.140.14.14 to remove ads.

 

[Windle Poons]

I never have my tv connected to the internet.

 

[kruis]

I don't really care about the Copilot stuff, it's just another app I won't use. However, Copilot aside, WebOS is terrible.

LG, for arguably making the best OLEDs, has the absolute worst software.

I don't want or need a Smart TV because I have AppleTV and other streaming devices, and I'd happily pay a premium to remove WebOS from my current TVs.

Same here. WebOS has a terrible UI. Thank god I never have use it. Got an Apple TV 4K to run apps and that's it. Only part of the LG TV OS I interact with are the display options and the input selector. (Never watch broadcast TV)

 

[jshackles]

I never have my tv connected to the internet.

 

[Goalus]

This is seriously fucked up

Why is it fucked up?
Isn't it a kind and selfless gesture by MS to offer their services free of charge?

 

[Pagusas]

I don't really care about the Copilot stuff, it's just another app I won't use. However, Copilot aside, WebOS is terrible.

LG, for arguably making the best OLEDs, has the absolute worst software.

I don't want or need a Smart TV because I have AppleTV and other streaming devices, and I'd happily pay a premium to remove WebOS from my current TVs.

Someone's never been forced to use Google TV. Its way worse than WebOS. Its the absolute worst part of Sony TV's

 

[winjer]

Why is it fucked up?
Isn't it a kind and selfless gesture by MS to offer their services free of charge?

Are you serious that you don't understand why forcing Copilot into people's devices is a bad thing?

 

[Bojji]

Someone's never been forced to use Google TV. Its way worse than WebOS. Its the absolute worst part of Sony TV's

And that Samsung OS (Tizen) is the worst shit I have ever seen. They have pilots without source/input button and menu is a clusterfuck - changing HDMI inputs is a chore.

 

[TVexperto]

Not in Europe GDPR yaaay

 

[Bojji]

Not in Europe GDPR yaaay

I have it installed in Europe.

 

[Unknown?]

I'd seen an OS update prompt on my own LG tv but when I saw the word AI come up multiple times in a listing of the new features I declined the update. I got the prompt again yesterday and declined again.

After reading this I'll turn the auto update feature off for now until this AI crap can be completely removed. I don't want a TV that can suggest ads to me based on AI surveillance of what I watch.

Hopefully this will become such a PR disaster that LG will be forced to listen to their customers.

You don't need AI, it already suggest ads based on what you watch.

 

[NickFire]

The consumer really is the product now. Weird times.

 

[Putonahappyface]

Auto update permanently switched to off. I'll be buying a flagship Panasonic tv next.

 

[kruis]

I'd seen an OS update prompt on my own LG tv but when I saw the word AI come up multiple times in a listing of the new features I declined the update. I got the prompt again yesterday and declined again.

After reading this I'll turn the auto update feature off for now until this AI crap can be completely removed. I don't want a TV that can suggest ads to me based on AI surveillance of what I watch.

Hopefully this will become such a PR disaster that LG will be forced to listen to their customers.

WTF? I'm now looking at the Software Update settings of my LG TV and I can't disable auto update because it wants me to install that webOS update that has CoPilot first.

So I'm stuck with this pending software update forever? Every time I use my TV I'll have to manually cancel that webos update??

BTW This new agentic TV OS was announced a year ago. Who wants to use their TV like this?? Are there really people using voice commands to their tv to find cooking shows and enhance sound?




--------------------------

Turns out that disconnecting internet and restarting the TV is enough to remove the pending update. Now I can disable the auto update setting.

 

[Baemono]

 

[Brucey]

WTF? I'm now looking at the Software Update settings of my LG TV and I can't disable auto update because it wants me to install that webOS update that has CoPilot first.

So I'm stuck with this pending software update forever? Every time I use my TV I'll have to manually cancel that webos update??

BTW This new agentic TV OS was announced a year ago. Who wants to use their TV like this?? Are there really people using voice commands to their tv to find cooking shows and enhance sound?




--------------------------

Turns out that disconnecting internet and restarting the TV is enough to remove the pending update. Now I can disable the auto update setting.

Imagine spending thousands on an OLED and getting copilot shoved up your ass so Microsoft and LG can meet their board goals and metrics.

 

[kruis]

Imagine spending thousands on an OLED and getting copilot shoved up your ass so Microsoft and LG can meet their board goals and metrics.

The use of AI in the business world is nothing more than FOMO. This was a great (satirical) post on how it (often) works.



Last quarter I rolled out Microsoft Copilot to 4,000 employees. $30 per seat per month. $1.4 million annually.

I called it "digital transformation." The board loved that phrase. They approved it in eleven minutes. No one asked what it would actually do. Including me.

I told everyone it would "10x productivity." That's not a real number. But it sounds like one.

HR asked how we'd measure the 10x. I said we'd "leverage analytics dashboards." They stopped asking.

Three months later I checked the usage reports. 47 people had opened it. 12 had used it more than once. One of them was me.

I used it to summarize an email I could have read in 30 seconds. It took 45 seconds. Plus the time it took to fix the hallucinations. But I called it a "pilot success." Success means the pilot didn't visibly fail.

The CFO asked about ROI. I showed him a graph. The graph went up and to the right. It measured "AI enablement." I made that metric up. He nodded approvingly.

We're "AI-enabled" now. I don't know what that means. But it's in our investor deck.

A senior developer asked why we didn't use Claude or ChatGPT. I said we needed "enterprise-grade security." He asked what that meant. I said "compliance." He asked which compliance. I said "all of them." He looked skeptical. I scheduled him for a "career development conversation." He stopped asking questions.

Microsoft sent a case study team. They wanted to feature us as a success story. I told them we "saved 40,000 hours." I calculated that number by multiplying employees by a number I made up. They didn't verify it. They never do.

Now we're on Microsoft's website. "Global enterprise achieves 40,000 hours of productivity gains with Copilot."

The CEO shared it on LinkedIn. He got 3,000 likes. He's never used Copilot. None of the executives have. We have an exemption. "Strategic focus requires minimal digital distraction." I wrote that policy.

The licenses renew next month. I'm requesting an expansion. 5,000 more seats. We haven't used the first 4,000. But this time we'll "drive adoption."

Adoption means mandatory training. Training means a 45-minute webinar no one watches. But completion will be tracked. Completion is a metric. Metrics go in dashboards. Dashboards go in board presentations. Board presentations get me promoted. I'll be SVP by Q3.

I still don't know what Copilot does. But I know what it's for. It's for showing we're "investing in AI." Investment means spending. Spending means commitment. Commitment means we're serious about the future. The future is whatever I say it is. As long as the graph goes up and to the right.

 

[Forsete]

I will check my TV.

It installed WebOS 26 a few days ago, it mentioned some AI shit but I didn't take much notice since I have disabled that shit in the past.

 

[IntentionalPun]

The use of AI in the business world is nothing more than FOMO. This was a great (satirical) post on how it (often) works.



Last quarter I rolled out Microsoft Copilot to 4,000 employees. $30 per seat per month. $1.4 million annually.

I called it "digital transformation." The board loved that phrase. They approved it in eleven minutes. No one asked what it would actually do. Including me.

I told everyone it would "10x productivity." That's not a real number. But it sounds like one.

HR asked how we'd measure the 10x. I said we'd "leverage analytics dashboards." They stopped asking.

Three months later I checked the usage reports. 47 people had opened it. 12 had used it more than once. One of them was me.

I used it to summarize an email I could have read in 30 seconds. It took 45 seconds. Plus the time it took to fix the hallucinations. But I called it a "pilot success." Success means the pilot didn't visibly fail.

The CFO asked about ROI. I showed him a graph. The graph went up and to the right. It measured "AI enablement." I made that metric up. He nodded approvingly.

We're "AI-enabled" now. I don't know what that means. But it's in our investor deck.

A senior developer asked why we didn't use Claude or ChatGPT. I said we needed "enterprise-grade security." He asked what that meant. I said "compliance." He asked which compliance. I said "all of them." He looked skeptical. I scheduled him for a "career development conversation." He stopped asking questions.

Microsoft sent a case study team. They wanted to feature us as a success story. I told them we "saved 40,000 hours." I calculated that number by multiplying employees by a number I made up. They didn't verify it. They never do.

Now we're on Microsoft's website. "Global enterprise achieves 40,000 hours of productivity gains with Copilot."

The CEO shared it on LinkedIn. He got 3,000 likes. He's never used Copilot. None of the executives have. We have an exemption. "Strategic focus requires minimal digital distraction." I wrote that policy.

The licenses renew next month. I'm requesting an expansion. 5,000 more seats. We haven't used the first 4,000. But this time we'll "drive adoption."

Adoption means mandatory training. Training means a 45-minute webinar no one watches. But completion will be tracked. Completion is a metric. Metrics go in dashboards. Dashboards go in board presentations. Board presentations get me promoted. I'll be SVP by Q3.

I still don't know what Copilot does. But I know what it's for. It's for showing we're "investing in AI." Investment means spending. Spending means commitment. Commitment means we're serious about the future. The future is whatever I say it is. As long as the graph goes up and to the right.

This is dumb and not at all how AIrollouts are going. And why is this guy not pointing out he's just making up a fake story?

 

[Forsete]

I will check my TV.

It installed WebOS 26 a few days ago, it mentioned some AI shit but I didn't take much notice since I have disabled that shit in the past.

I just checked and it was installed on my C2.
CoPilot hidden (I would rather not have it at ALL LG..) now and Live Plus disabled.

 

[Sardaukarama]

Only thing I've found lacking with LG is that bloody WEbOS .I just do not have it connected to the net as I use my tv solely as a gaming moniter .
I did start to read on up on reddit to use a cracked os version a while back but I think their firmware updates made the development stop

 

[IlGialloMondadori]

This is dumb and not at all how AIrollouts are going. And why is this guy not pointing out he's just making up a fake story?

It is actually super accurate. It's a satirical story, but it's also pretty accurate to AI rollouts in most places.

Where I'm at rolled out copilot and credits for Claude and other agents. Some devs use it, some don't, some make even more of a mess. It's installed in everything now like teams etc and it's fucking terrible. Is efficiency up? Probably not. Would we be better off without it? Probably. Is it useful sometimes for coding? Sure.

 

[IntentionalPun]

It is actually super accurate. It's a satirical story, but it's also pretty accurate to AI rollouts in most places.

Where I'm at rolled out copilot and credits for Claude and other agents. Some devs use it, some don't, some make even more of a mess. It's installed in everything now like teams etc and it's fucking terrible. Is efficiency up? Probably not. Would we be better off without it? Probably. Is it useful sometimes for coding? Sure.

I'm a consultant who has witnessed several different AI rollouts and my company has done probably 100s at this point. We have 30 offices all over the world and I've seen the standard methodology we use at companies. No ORG/CEO worth anything is going to accept some vague "it just works" answer, they've been convinced via far more specific metrics then that.

How effective the tools will be for people generally revolves around how well trained they are or how much they care to actually use them.

I'm not some AI proponent either, fuck these things, long term I hope they die, but that satire is really weak sauce.

 

[rm082e]

Thanks for the heads up. I just went and disabled auto updates on all three of my TVs.

 

[Unknown?]

I never keep it connected to the internet. Smart TVs suck anyway.

 

[falconhoof]

Kisses my dumb (actually smart) 2011 Panasonic plasma.

I watched a friend install a new Samsung TV the other week. It just booted to a QR code that she had to scan on her phone to download the app, sign up to an account and connect in order to proceed. If there was a way around this it wasn't obvious.

 

[SJRB]

CoPilot is so fucking bad the only way they get any traction is if they brute force it onto people's appliances and applications, lmao.

Pathetic.

 

[reinking]

The problem with turning off auto update on LG TVs is even with it off, it will notify me of a significant update. One of my TVs reminds me to update to WebOS 25 every time I turn it on with no way to remove that message. It fades after a few minutes but very annoying.

 

[The Cockatrice]

So I should stick with an adroid tv forever since they can be modded/do whatever the fuck you want with its apps/ui. Gotcha.

 

[TwiztidElf]

What even is the use case for CoPilot on a TV????
Help you change channels?

Or are they saying that the apps on Smart TV's are so user unfriendly, you need AI to help you use them?
smh

 

[OmegaSupreme]

I'm glad I switched back to sony for my TVs. Can't stand web os.

 

[Putonahappyface]

I'm connected to my LG tv via ethernet for built-in streaming apps. If LG won't back track and give customers the option to disable Microsoft Copilot, I'll just wait for Apple to release the 4th Gen Apple TV box and stream everything from that.

 

[Majima Everywhere System]

I don't believe the processor is good enough to interpret my screen, but if it can, they are going to be interpreting me playing a lot of PS5. These cucks like to watch.

 

[IlGialloMondadori]

I'm not some AI proponent either, fuck these things, long term I hope they die, but that satire is really weak sauce.

So if AI sucks, you don't see the value and hope it dies, how is it really different to reality? Yeah there's dumb stuff in here that shows this person doesn't really work in tech, but it's close enough. We literally added copilot in everything, and have a copilot tips forum on the intranet, and people are like, "okay, it doesnt really do what I want, and isn't helpful, but i love it" and "I tried to use it for slides, and it was about 70% right, which is perfect".

They literally added it in because they thought everyone else was doing it.

It's just madness.

 

[deriks]

So I should stick with an adroid tv forever since they can be modded/do whatever the fuck you want with its apps/ui. Gotcha.

I'm afraid it's a matter of time to be fucked as well

 

[The Cockatrice]

I'm afraid it's a matter of time to be fucked as well

Hopefully you're taking about the TV OS and not my butt.

 

[TVexperto]

The use of AI in the business world is nothing more than FOMO. This was a great (satirical) post on how it (often) works.



Last quarter I rolled out Microsoft Copilot to 4,000 employees. $30 per seat per month. $1.4 million annually.

I called it "digital transformation." The board loved that phrase. They approved it in eleven minutes. No one asked what it would actually do. Including me.

I told everyone it would "10x productivity." That's not a real number. But it sounds like one.

HR asked how we'd measure the 10x. I said we'd "leverage analytics dashboards." They stopped asking.

Three months later I checked the usage reports. 47 people had opened it. 12 had used it more than once. One of them was me.

I used it to summarize an email I could have read in 30 seconds. It took 45 seconds. Plus the time it took to fix the hallucinations. But I called it a "pilot success." Success means the pilot didn't visibly fail.

The CFO asked about ROI. I showed him a graph. The graph went up and to the right. It measured "AI enablement." I made that metric up. He nodded approvingly.

We're "AI-enabled" now. I don't know what that means. But it's in our investor deck.

A senior developer asked why we didn't use Claude or ChatGPT. I said we needed "enterprise-grade security." He asked what that meant. I said "compliance." He asked which compliance. I said "all of them." He looked skeptical. I scheduled him for a "career development conversation." He stopped asking questions.

Microsoft sent a case study team. They wanted to feature us as a success story. I told them we "saved 40,000 hours." I calculated that number by multiplying employees by a number I made up. They didn't verify it. They never do.

Now we're on Microsoft's website. "Global enterprise achieves 40,000 hours of productivity gains with Copilot."

The CEO shared it on LinkedIn. He got 3,000 likes. He's never used Copilot. None of the executives have. We have an exemption. "Strategic focus requires minimal digital distraction." I wrote that policy.

The licenses renew next month. I'm requesting an expansion. 5,000 more seats. We haven't used the first 4,000. But this time we'll "drive adoption."

Adoption means mandatory training. Training means a 45-minute webinar no one watches. But completion will be tracked. Completion is a metric. Metrics go in dashboards. Dashboards go in board presentations. Board presentations get me promoted. I'll be SVP by Q3.

I still don't know what Copilot does. But I know what it's for. It's for showing we're "investing in AI." Investment means spending. Spending means commitment. Commitment means we're serious about the future. The future is whatever I say it is. As long as the graph goes up and to the right.

This is the best story I have read in a long time, freaking hillarious and its so true even in our company management just wants AI everywhereeee without understanding how it works

 

[Poppinfresh]

What even is the use case for CoPilot on a TV????
Help you change channels?

Or are they saying that the apps on Smart TV's are so user unfriendly, you need AI to help you use them?
smh

I love AI and absolutely think it's the future, but putting something like CoPilot on a TV is the reason I also can't wait for the AI bubble to burst.

We're at the point now where companies are trying to shoehorn AI into everything, similar to how we saw internet connectivity, etc, being shoehorned into everything during the dot com bubble.

The sooner the bubble bursts, the better. A lot of the silliness of putting AI into everything will go away while allowing actual serious uses to continue innovating forward.

 

[Miyazaki’s Slave]

While not a viable solution for everyone I purchased a $25 4G hotspot from Walmart that I use to update a few of the displays I have at home/office every few months. It's a pay as you go service and I only use it a few times a year.

I don't use their smart tv functions but I do like the convenience of product update via the internet and two of my displays do not have downloadable firmware (these are not consumer units rather commercial displays for 24/7 use).

Yes, you can disable wifi on your device if you use their built network adapters but who knows how effective that is, especially if you have options like "auto update" on.

 

[bitbydeath]

I'm a consultant who has witnessed several different AI rollouts and my company has done probably 100s at this point. We have 30 offices all over the world and I've seen the standard methodology we use at companies. No ORG/CEO worth anything is going to accept some vague "it just works" answer, they've been convinced via far more specific metrics then that.

How effective the tools will be for people generally revolves around how well trained they are or how much they care to actually use them.

I'm not some AI proponent either, fuck these things, long term I hope they die, but that satire is really weak sauce.

What do they specifically do with it that makes it worthwhile for them?

 

[bitbydeath]

So if AI sucks, you don't see the value and hope it dies, how is it really different to reality? Yeah there's dumb stuff in here that shows this person doesn't really work in tech, but it's close enough. We literally added copilot in everything, and have a copilot tips forum on the intranet, and people are like, "okay, it doesnt really do what I want, and isn't helpful, but i love it" and "I tried to use it for slides, and it was about 70% right, which is perfect".

They literally added it in because they thought everyone else was doing it.

It's just madness.

The best use case I've seen is as a glorified notes taker for meetings.

 

[RCX]

I have an LG oled. Looks great.

I have never connected it to the internet or used its "smart" features.