Hey everyone. Things have been a bit crazy this week with the Z-List Only Prize Redemption. The Lockerz crew has been working non stop - even during what is traditionally a holiday break here in the U.S. Some emails in our queue have
yet to be answered and I'm putting together this bulk response addressing some
of the PTZ related issues that we're getting the most emails about. Now, if
this response doesn't answer your specific question or address your specific
problem, don't feel like I'm blowing you off with an auto response. Simply
reply back to this email and I'll give you the individual attention you crave.
The PTZ For My Redeemed Prizes Haven't Been Taken From My Balance
We realize that member accounts were not debited properly after redemption. The
good news is that if you redeemed a prize legitimately and have a confirmation,
you'll get your prize! Unfortunately, if you did not receive an order receipt,
then your redemption was unsuccessful.
We'll be adjusting your PTZ once we process your order. This system issue may
have allowed members to redeem multiple prizes that you truly did not have the
points for. With that said, we will allow your first item to go through and
cancel the remaining prizes (over 50 points in one day) without any penalty to
you. If you received duplicate confirmations or ordered something else because
you thought you didn't get your first prize, then we will process your first
order and cancel your second.
If you have received a receipt with an order #0 or # on it, or a receipt with
the wrong product on it, your order went through, but please email the Lockerz
receipt that your received to
teri@lockerz.com. We can then process these
orders over the next week and ensure that your prize is processed correctly.
Make sure you email the receipt, otherwise we won't be able to process your
order.