Tekken 7 had the awful story mode and botched up everything else from Arcade mode to Broken online yet people were ecstatic about it.You know what bugs me the most?
The hell happened to the communication between fans and Capcom? Feels like Capcom is getting absolutely zero feedback on the game. The only thing they get is from the pros who are Combofiend's friends but these dudes are not going to be looking out for the interests of the casuals.
Viscant is right, stuff like Chun Li's face matters very little to your average pro player but it's a damn near deal breaker for casuals and it reflects poorly on the game when Esports are involved. You put thing he game up in front of thousands on TV and they see those faces, who the hell is going to want to buy that game?
Capcom's tone deaf communication with their fanbase is frightening. That actually scares me the most about the game, that they actually don't even know exactly why people are complaining or why this game has such a toxic word of mouth lately. They didn't have a clue with SFV either and it's being reflected in Marvel Infinite with them shoving that awful story mode down our throats.