Microsoft Email (Xbox) account vanished.

Bogroll

Bogroll

Likes moldy games
What can I say but what a load of shit. My games plus 18 months of Gamepass and a lot of important emails.
When I try to contact support I have to enter my email and it says it doesn't exist and phone lines closed until tomorrow but not showing any numbers to ring. Anyone else ever had this?
 
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RoboFu said:
You sure you are using the right address. It can be a @live, @outlook, M MSN , even @hotmail
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Yes checked multiple times and on different devices. When I try to log into Xbox it asks me to put in my password and there is a completely different email to mine. Seems like I've been hacked or something.
 
Bogroll said:
Yes checked multiple times and on different devices. When I try to log into Xbox it asks me to put in my password and there is a completely different email to mine. Seems like I've been hacked or something.
Click to expand...
How can a totally different email can be in your device ? It is saved locally in the cache... Maybe someone else is using your device (computer or whatever).
 
Bogroll said:
Yes I have checked on other Laptop and phone plus other Xbox.
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idk why im playing tech support here, but have you tried having them send emails to that account? if theres no bounce back, the email will still exist
also if you played this on xbox, why cant you log into it? did you manually log in to it (entering username and password) everytime you played?

whats your gamertag- see if you can get support for it via that?
 
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Not_A-Cop_Maybe said:
idk why im playing tech support here, but have you tried having them send emails to that account? if theres no bounce back, the email will still exist
also if you played this on xbox, why cant you log into it? did you manually log in to it (entering username and password) everytime you played?

whats your gamertag- see if you can get support for it via that?
Click to expand...
No I just selected Gamertag.
 
Bogroll said:
Yes checked multiple times and on different devices. When I try to log into Xbox it asks me to put in my password and there is a completely different email to mine. Seems like I've been hacked or something.
Click to expand...
an email address you've never seen before? i'm thinking that you definitely need to speak with ms...
 
Strange though I can still access PC Gampass games but I'm auto log in with that, so I think if I were to logout I wouldn't get back in there.
 
Bogroll said:
What can I say but what a load of shit. My games plus 18 months of Gamepass and a lot of important emails.
When I try to contact support I have to enter my email and it says it doesn't exist and phone lines closed until tomorrow but not showing any numbers to ring. Anyone else ever had this?
Click to expand...
When the shareholders demand cuts they don't discriminate based on employment status
 
Antwix said:

Contact - Microsoft Support

support.microsoft.com support.microsoft.com

What does it say when you go here and click "with an email address". It should run a test on it and say what's the issue. At least you'll have that info when you contact MS
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Thank you. It says no problem with account and yet email isn't recognised on anything else. So got to be some bug or something. I'll ring them tomorrow.
 
kiphalfton said:
I'm getting flashbacks of M Mooreberg ...

www.neogaf.com

My TV cant install the latest xbox firmware (June update adds wireless power)

I'm trying to get into Starfield (yeah....) and I'm noticing something I've never seen in my first six months of Xbox Series X ownership, the ownership of any console ever, or any device that connects to a TV and does not run on a battery when A/C is disconnected. Three days ago: Your Xbox is...
www.neogaf.com www.neogaf.com
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Dude literally threw away a 20 year old GAF out of embarrassment. Sad way to go.

Austin Pour One Out GIF by Pixel Bandits
 
My account has in been hacked. Been chatting and sorting for 2hours case has been moved to higher level ( can't remember the phrase they used)
They will be in touch in 24-72 hours.
 
Well its been over 72hrs and I've heard fuck all from them. Just got off chat again which I had to jump through hoops to eventually get to and I feel I've been given the same old bullshit answers.
Just be warned Ladies and Gentlemen this could be you and your digital library in the future.
 
Bogroll said:
Well its been over 72hrs and I've heard fuck all from them. Just got off chat again which I had to jump through hoops to eventually get to and I feel I've been given the same old bullshit answers.
Just be warned Ladies and Gentlemen this could be you and your digital library in the future.
Click to expand...

MS accounts offer four ways of 2FA. You should've had all four active and up to date.
 
Bogroll said:
Just be warned Ladies and Gentlemen this could be you and your digital library in the future.
Click to expand...
Sorry for your problems, but that is why I went 100% physical. If you dont't hold it, you don't own it.

Bit offtopic but many people will suffer in finacial realm aswell if theirs wealth is all in paper and stocks and futures or crypto. It will be gone in a blink of an eye.
 
This isn't why I'm all-physical but it is why my digital library is 95% games I got for the same amount I used to pay for a rental at the video store.
 
ManaByte said:
So you keep all your money in your house? No bank?
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I don't want to derail this thread, but BlackTron BlackTron is right for what I meant. But also I keep in house safe like 50% of my cash (but it is not much in general terms). The safe can survive atomic blast not to mention simple fire or explosion.
 
Bogroll said:
Yes checked multiple times and on different devices. When I try to log into Xbox it asks me to put in my password and there is a completely different email to mine. Seems like I've been hacked or something.
Click to expand...
Is it a ms or Google email account? Cause I kinda fucked up with my gmail and realized it's worthless compared to outlook. long story short, Google wants you to use it frequently but they did a poor job to give you valid reasons for that, it's like they're shooting themselves on the foot, it's their fault, ms just outsmarted them, it is what it is.
 
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SHA said:
Is it a ms or Google email account? Cause I kinda fucked up with my gmail and realized it's worthless compared to outlook. long story short, Google wants you to use it frequently but they did a poor job to give you valid reasons for that, it's like they're shooting themselves on the foot, it's their fault, ms just outsmarted them, it is what it is.
Click to expand...
What are you talking about?
 
Bogroll said:
My account has in been hacked. Been chatting and sorting for 2hours case has been moved to higher level ( can't remember the phrase they used)
They will be in touch in 24-72 hours.
Click to expand...
Your account has been hacked. Meaning you probably didn't have 2FA enabled which you stated you did earlier. Rookie mistake.
 
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