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NA GAF - Post your PS4 shipment info!
- Thread starter zomgbbqftw
- Start date
If it is UPS, I would guarantee it. And if I had one preordered, I'd cancel it and take my chances running between retail locations.
HitCtrlAltDel
Member
They didn't say why or actually when you'll get it?
TheDarkKnight774
Member
Yea. The ultimate twist is the downside of the Friday launch is if you miss the date you can really get screwed over. My vita launch went well with amazon but after this mess with the ps4 I won't do online pre orders for consoles ever again.
Devilgunman
Member
Newegg didn't sent my package in time for an airplane last night now I have to wait until Monday to get my PS4. Fucking bullshit. I'm so done with them. I should have ordered with Gamestop and pick it up at midnight ;/
I don't agree with this. UPS didn't even have my package until 1:30 in the afternoon today. They can't deliver what they don't have.
Edit: Correction; 3PM is when UPS got it, I guess. That's when they did the origin scan. 1:30pm was when Amazon made it "ready for UPS"
UltimaPooh
Member
Yeah UPS didn't get mine until 6pm today.
baxter2231
Member
Well after leaving bad feedback i had them call me. I got to speak to another representative, the third one but the first by phone call. She immediately knew what it was and acted like she had been dealing with it all day long. She offered me $60 in promo credit. Then said that they will investigate the issue, still no date of when i should expect it. She even recognized it as a very important order before i even stated it as such.
Thanks to everyone who shared what they went and are going through it was really helpful. WIth the promo i can deal with it being a little late. Still shouldnt have happened and should make sure they fix it for the future but they tried to make good and thats whats important. Sad to see the amount has ranged wildly from a few bucks to $100. If its all the same issue and since they know about it there should be one amount.
You really should this isnt normal, they messed up badly with this.
Thanks to everyone who shared what they went and are going through it was really helpful. WIth the promo i can deal with it being a little late. Still shouldnt have happened and should make sure they fix it for the future but they tried to make good and thats whats important. Sad to see the amount has ranged wildly from a few bucks to $100. If its all the same issue and since they know about it there should be one amount.
You really should this isnt normal, they messed up badly with this.
Different strokes for different folks, I guess. My system has been in UPS' hands for 48 hours, in state, and is probably on hour fourteen of bouncing around the back of a truck. Never had an issue with Amazon when they were not using UPS.
In this case, we have actually confirmed that despite Amazon giving us notification the package was delivered to sender (UPS) yesterday at 6am, they failed to actually deliver them to UPS for almost another 30+ hours following that, clearly not enough time to make it to us the same day they were shipped out. It was definitely a mistake on Amazon's end for our orders. They really messed it up big.
Hispanicguy
Member
Got done with my call. Amazon didn't even off me anything for this, lol. Then again, the lady I spoke to, I wasn't crazy about her.
I may call back and see if I can get some sort of credit added to my account or SOMETHING.
This really makes me question my Xbox One pre-order though...
I may call back and see if I can get some sort of credit added to my account or SOMETHING.
This really makes me question my Xbox One pre-order though...
thesnowman
Neo Member
Mine just updated to Jacksonville as well. However the deliver estimate is today at 8pm, guess they have a working delorean.
I am traveling to Jacksonville on Tuesday for work, just when my os4 is coming to tampa. Don't know whether to laugh or cry.
UltimaPooh
Member
FSSS customer gets a PS4 before Prime members:
Haha I know. It's getting ridiculous.
soulassssns
Banned
My Amazon(Prime) PS4 is being shipped from Arizona to SanDiego via USPS.
What is the chance it will get delivered on saturday at 8pm like it says?
November 15, 2013, 1:05 pm, Phoenix AZ US Package has left seller facility and is in transit to carrier
What is the chance it will get delivered on saturday at 8pm like it says?
November 15, 2013, 1:05 pm, Phoenix AZ US Package has left seller facility and is in transit to carrier
On the bright side, I just received an additional email, where they refunded $50 to my credit card, on top of an email containing $50 promo credit on my next order. That goes a long way to placating a guy, but this whole underlying issue is still incredibly unfortunate. Amazon, you were the chosen one, WHY???? I guess my Xbox One will only cost me $399 at least now. Pretty hollow victory. Hurray for 1st world problems.
A really good chance. I would expect it tomorrow.
thesnowman
Neo Member
I think you hit the nail in the head with "amazon you were the chosen one". I have spoken highly of amazon to many friends and coworkers. But they fucked up when it really matters.
Just for some proof it is on Amazon for this mistake, here is the chat my friend just had with UPS (Sorry for the long post, I can edit it down if it is an issue):
nitial Question: I have a package that was supposed to be delivered today. It is in my city and I do not want to wait until monday. I would like to be able to pick it up at the warehouse or request saturday delivery.
Albert S.: Hi, this is Albert S.. I'll be happy to assist you.
Kevin: hi albert
Albert S.: Unfortunately, those request are not possible as Ground service packages can not be delivered on Saturday and your package just reached the package at 8:58 p.m. this evening. Your shipper sent this package to be delivered on 11/18/13.
Albert S.: I apologize for the late response. I was experiencing technical difficulties. Thank you for your patience.
Kevin: I was supposed to have release date shipping. It was guaranteed to be on my doorstep this afternoon
Kevin: is there any way i can pick it up from the warehouse
Albert S.: I understand however, the company that sent this package scheduled it to be delivered on 11/18/13. Unfortunately, the package will not be available for pickup or delivery until 11/18/13.
Kevin: I don't understand. It is sitting at a warehouse a few miles from my house
Kevin: can I please be escalated to a manager
Albert S.: This package was not shipped until today.
Kevin: I got shipping conformation Thursday at 6:19am
Kevin: that it had left the facility in chattanooga
Kevin: It was scanned into the warehouse in Jacksonville at 9:00pm tonight
Kevin: I don't understand why i have to wait two days to get it from that warehouse to my house
Kevin:
November 15, 2013, 8:58 pm, Jacksonville FL US Package arrived at a carrier facility
November 15, 2013, 8:57 pm, Jacksonville FL US Package received by carrier
November 14, 2013, 6:19 am, Chattanooga TN US Package has left seller facility and is in transit to carrier
Albert S.: I understand that the package is at the destination center however, it just arrived this evening. Packages are not shipped be themselves. They are shipped in containers that can hold anywhere up to 2500 and more. That container needs to be sorted. The delivery of your package was not scheduled by your shipper to occur until 11/18/13. We have no information showing that this package was ever scheduled for delivery today.
Kevin: Your guaranteed delivery date is:
Friday, November 15, 2013
Albert S.: I understand your request to speak with my supervisor however, there is no way for you to receive this package before the scheduled delivery date of 11/18/13. The package center closes to the public at 8:00PM
Kevin: it is not open on saturdays?
Albert S.: Are you tracking this package at http://www.ups.com or from a different website?
Kevin: both
Albert S.: No the center is not open on weekends.
Kevin: the guaranteed delivery date was from an email I got from amazon
Albert S.: UPS.com shows the as:
Scheduled Delivery:
Monday, 11/18/2013, By End of Day
Kevin: I have been tracking the package on the amazon and UPS website
Kevin: it was originally intended to be here today
Kevin: the delivery date was just changed when the package arrived in Jacksonville
Albert S.: It appears that they may have misinformed you. This package was just shipped out today.
Kevin: I don't understand why it can't be delivered tomorrow
Albert S.: UPS.com would reflect any delivery date changes by indicating it as "The Revised Delivery".
Albert S.: Ground packages are not delivered on Saturday and this package needs to be sorted before it can be delivered. The package will not be delivered until 11/18/13 as it was scheduled by the shipper. This can not be changed.
Kevin: okay
Kevin: I guess I need to take it up with amazon
Albert S.: If you have any discrepancies with the scheduled delivery we suggest contacting Amazon directly as they did not send the package to be delivered as they informed you.
Albert S.: Is there anything else I can help you with?
Kevin: no thank you
Albert S.: You're welcome. Have a good weekend.
Kevin: you too
nitial Question: I have a package that was supposed to be delivered today. It is in my city and I do not want to wait until monday. I would like to be able to pick it up at the warehouse or request saturday delivery.
Albert S.: Hi, this is Albert S.. I'll be happy to assist you.
Kevin: hi albert
Albert S.: Unfortunately, those request are not possible as Ground service packages can not be delivered on Saturday and your package just reached the package at 8:58 p.m. this evening. Your shipper sent this package to be delivered on 11/18/13.
Albert S.: I apologize for the late response. I was experiencing technical difficulties. Thank you for your patience.
Kevin: I was supposed to have release date shipping. It was guaranteed to be on my doorstep this afternoon
Kevin: is there any way i can pick it up from the warehouse
Albert S.: I understand however, the company that sent this package scheduled it to be delivered on 11/18/13. Unfortunately, the package will not be available for pickup or delivery until 11/18/13.
Kevin: I don't understand. It is sitting at a warehouse a few miles from my house
Kevin: can I please be escalated to a manager
Albert S.: This package was not shipped until today.
Kevin: I got shipping conformation Thursday at 6:19am
Kevin: that it had left the facility in chattanooga
Kevin: It was scanned into the warehouse in Jacksonville at 9:00pm tonight
Kevin: I don't understand why i have to wait two days to get it from that warehouse to my house
Kevin:
November 15, 2013, 8:58 pm, Jacksonville FL US Package arrived at a carrier facility
November 15, 2013, 8:57 pm, Jacksonville FL US Package received by carrier
November 14, 2013, 6:19 am, Chattanooga TN US Package has left seller facility and is in transit to carrier
Albert S.: I understand that the package is at the destination center however, it just arrived this evening. Packages are not shipped be themselves. They are shipped in containers that can hold anywhere up to 2500 and more. That container needs to be sorted. The delivery of your package was not scheduled by your shipper to occur until 11/18/13. We have no information showing that this package was ever scheduled for delivery today.
Kevin: Your guaranteed delivery date is:
Friday, November 15, 2013
Albert S.: I understand your request to speak with my supervisor however, there is no way for you to receive this package before the scheduled delivery date of 11/18/13. The package center closes to the public at 8:00PM
Kevin: it is not open on saturdays?
Albert S.: Are you tracking this package at http://www.ups.com or from a different website?
Kevin: both
Albert S.: No the center is not open on weekends.
Kevin: the guaranteed delivery date was from an email I got from amazon
Albert S.: UPS.com shows the as:
Scheduled Delivery:
Monday, 11/18/2013, By End of Day
Kevin: I have been tracking the package on the amazon and UPS website
Kevin: it was originally intended to be here today
Kevin: the delivery date was just changed when the package arrived in Jacksonville
Albert S.: It appears that they may have misinformed you. This package was just shipped out today.
Kevin: I don't understand why it can't be delivered tomorrow
Albert S.: UPS.com would reflect any delivery date changes by indicating it as "The Revised Delivery".
Albert S.: Ground packages are not delivered on Saturday and this package needs to be sorted before it can be delivered. The package will not be delivered until 11/18/13 as it was scheduled by the shipper. This can not be changed.
Kevin: okay
Kevin: I guess I need to take it up with amazon
Albert S.: If you have any discrepancies with the scheduled delivery we suggest contacting Amazon directly as they did not send the package to be delivered as they informed you.
Albert S.: Is there anything else I can help you with?
Kevin: no thank you
Albert S.: You're welcome. Have a good weekend.
Kevin: you too
thesnowman
Neo Member
timetokill
Banned
Have launch day shipping, Amazon said it would be delivered today by 8pm.
Left Los Angeles facility for delivery this morning at 7:55am.
I'm in Los Angeles.
It's 7:10pm now, and still nothing
Left Los Angeles facility for delivery this morning at 7:55am.
I'm in Los Angeles.
It's 7:10pm now, and still nothing
Yeah, they had to have known internally they hadn't shipped these, Amazon doesn't just lose stuff. Or maybe they did in this situation for a period of time, just a misplace pallet perhaps. Regardless, finding out Friday night your PS4 comes Monday is a pretty shitty start to a weekend.
Thanks, I really appreciate it. It just goes to show you have to appreciate them and cherish the time you have as much as possible, as this stuff can come out of no where. (The dogs, not the PS4's)
Wow, I'm really sorry about your dog (and the PS4 delay).
Also, I don't know how reliable the shipping information is. My package was in Sumner, Wa last night and apparently shipped to Portland Oregon, just to come back to Sumner this morning. I can't see how that really happened.
rbanke
Member
So my brother in laws was updated to Jacksonville an hour or so ago as were other Orlando area GAFers. Mine still has no updates past the label creation so at this point I'm going to assume Amazon set it on fire pissed on it and tossed it in a tree shredder.
I should just close this tab and stop looking at it until Monday, it's making me a crazy person.
I should just close this tab and stop looking at it until Monday, it's making me a crazy person.
I feel your pain...
I was in Target earlier and they had like 4 behind the register. I made a comment to my friend that maybe I should buy one now just in case(because UPS hadn't updated since 6am Thursday) and he told me not to worry about it. Aaaaaand my gut instinct was right...
Nobody is going to talk me out of buying stuff ever again. 4realz!
dreamer3kx
Member
She told me she cant promise tomorrow so most likely Monday, all I get from Newegg is file a claim on shipping, what can I do accidents happen.
Ephemeris
Member
You know it.
rbanke
Member
Perfect.
TAJ
Darkness cannot drive out darkness; only light can do that. Hate cannot drive out hate; only love can do that.
I picked it up at UPS will call an hour ago. The woman at the counter instantly knew what it was. Said she helped over 50 people who held them for pickup today, just from Amazon.
Same with me bro.
I overnight it and it never showed up. In fact, the FedEx tracking says "Picked up" :/
IT'S STILL IN CALI. IT NEVER FUCKING MADE IT TO NY.
forgeforsaken
Member
I'm in the Monday club (still fighting.) The kicker is the depot where the UPS site says the package is is 5 miles from my house, so I contacted UPS to see if I could pick it up myself tomorrow, only to be informed it's not actually at that depot! It's somewhere else, who knows, they just like to lie on their tracking page....
Maybe they will figure out where it really is by tomorrow and I can just pick it up.
Maybe they will figure out where it really is by tomorrow and I can just pick it up.
My PS4 is still listed as "On Vehicle For Delivery Today." It's been that way since 8:50 AM, almost 14 hours ago. I just checked Amazon, and they've got this doozy for the tracking history:
It's still "on schedule" despite it already being 2 hours past the 8 PM deadline. Oh, and somehow it "arrived" in Middleburg Heights at 5 AM, went out for delivery at 8 AM, then somehow "arrived" again at 11 AM.
I preorded the console within 10 minutes of it going up on Amazon on June 10th. I can't fault Amazon since it seems they shipped it out yesterday. The thing apparently entered La La land when it got to the UPS center in Middleburg Heights.
It's still "on schedule" despite it already being 2 hours past the 8 PM deadline. Oh, and somehow it "arrived" in Middleburg Heights at 5 AM, went out for delivery at 8 AM, then somehow "arrived" again at 11 AM.
I preorded the console within 10 minutes of it going up on Amazon on June 10th. I can't fault Amazon since it seems they shipped it out yesterday. The thing apparently entered La La land when it got to the UPS center in Middleburg Heights.
TAJ
Darkness cannot drive out darkness; only light can do that. Hate cannot drive out hate; only love can do that.
The last two items mean that they tried to deliver it and couldn't.
darkside31337
Tomodachi wa Mahou
FWIW the 2nd rep I spoke with said that they wanted to ship these earlier in the week but didn't get approval from Sony to ship them out from the warehouses until as late as possible because they were scared of leaks after what had happened with Target and the XB1. Evidently they waited too long because the consumers got fucked in the end.
Could just be bullshit but it sounded kind of plausible so I guess he's good at doing his job.
You can add Amazon to this list. I feel even WORSE knowing some people just walked into Gamestop and got their PS4s.
Fuck Amazon.
Hispanicguy
Member
So I think because of this whole incident, in terms of the Xbox One pre-order (also from Amazon), should I just tell UPS to hold it for me and I'll go Friday morning to get it?
When would I be able to call them and ask them to do that? Once it's in my area, but hasn't been sent out on the truck yet?
When would I be able to call them and ask them to do that? Once it's in my area, but hasn't been sent out on the truck yet?
Just got off the phone with another person at Amazon and they said my order is late, but will arrive tomorrow. He said something along the lines of "due to shipping issues a lot of peoples shipments have been changed to Saturday shipping".
Hope this is true. Got a $15 credit... ha whatever.
Hope this is true. Got a $15 credit... ha whatever.
UltimaPooh
Member
Having UPS hold it is is not a guarantee.
There is a wide range of problems with the shipping in this thread but the most consistent was that Amazon fucked up our orders, didn't tell us soon enough, and now we are stuck with our accounts already charged.
For me and plenty of others it was the fact that Amazon never got it to UPS in time... So UPS can't hold what they don't have.
I got my Amazon order. I made sure to use UPS My Choice and picked it up this morning.
ReturnOfTheRAT
Member
UPS is here with PS4 #2 and the Camera. 7:44PM
SMH UPS and/or Amazon.
SMH UPS and/or Amazon.
Just got off a chat with UPS. Apparently they heeded my "hold" and left it at the customer center. How the hell I was supposed to know that since their website listed it as "On Vehicle For Delivery," I haven't a clue.
Of course at 6 PM, a UPS chat representative claimed they were unable to intercept the package and it had been put on the truck for delivery. Now I can't pick it up until Monday. Supposedly. At this point, when I show up on Monday, I'm expecting UPS to disavow any knowledge of handling my PS4.
Of course at 6 PM, a UPS chat representative claimed they were unable to intercept the package and it had been put on the truck for delivery. Now I can't pick it up until Monday. Supposedly. At this point, when I show up on Monday, I'm expecting UPS to disavow any knowledge of handling my PS4.
That sounds a lot more likely then Amazon legitimately dropping the ball themselves. Even this just sounds a little off though, you would think Amazon would know the absolute limits of what they can pull off shipping wise. Who knows though, maybe we will get a bit more clarity on this at some point.
Neferteetee
Member
I just sent amazon a follow up email to my customer service phone chat. I just wanted to let them know how disappointed I am with how everything turned out. And I stressed the inconvenience of getting my package tomorrow (while no one will be home) versus today when I was home all day and that I've been a loyal customer for years. I also let them know that I would have picked up a ps4 in a local store of I knew they were going to do me dirty. I'll see what they respond with (if anything)
gamergirly
Member
Just got ours from UPS from Amazon. Now just gotta figure out the games lol
Well congratulations.