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[Suikoguy]

To make a long story short, 2 days ago my internet speed for the newsgroups I go to dropped from 300k/s to 25k/s. Being the the service I use it up to date with their info, I found it odd, but ignored it thinking there was something up. Its still just as slow, so I started testing various sites listed on DSL Reports with servers in many different states. All with the same 25k/s (or slower) download speed, and 40k/s upload speed.

Well, I just got off the phone with the wonderful Sprint asshats, and they are blamming it on the outside network they have no control over, cause the FTP they had me speed test at through dos was the correct speed. Yet the speed test on their own site shows it being the same crappy speeds.

Why would it all of a sudden slow down, after staying so quick for months?

 

[beefspring]

Speaking from recent experience, it could be phone line quality, or line noise. Something happened with our dial-up internet a week ago, dropping our internet speed down to half of what it was. Called ISP and they said it has nothing to do with them. Phone company doesn't care about dial-up speed as long as it's above 2400bps, so we're stuck with 9.6kbps until it eventually drops below 2.4kbps, which I plan on it happening within the next couple years.

Really there's not much you can do if your ISP can't fix it. There is no "minimum speed garuntee", as long as you have the internet, you're a satisfied customer.

 

[demi]

My internet has been dropping on and off, along with static on the phone line. Fucking annoying, I called them and they are supposed to send a tech out, for which I will strip and rape his bumhole.

Take yer money and SHOVE IT SBC

 

[CabbageRed]

My brain is "off" right now but off the cuff I'd go for reseting the modem, if you've locked yourself into certain ports then switch to see if you've been throttled, check for spyware, try dsl reports in safe mode if XP will allow it.

 

[Suikoguy]

Its not spyware, the problem is effecting 3 different houses in the neighborhood. (that I know of)

 

[Mooreberg]

Get Verizon FiOS if/when it becomes available in your area.

Spoiler

I don't have anything to post that would actually be of any help regarding your current situation.

 

[vatstep]

Get Verizon FiOS if/when it becomes available in your area.

Spoiler

I don't have anything to post that would actually be of any help regarding your current situation.

Where in Mass are you from? I'm in Brighton and FIOS isn't yet available. Closest town to Boston that has gone live is Newton. Right now, I'm happy with Verizon's 3.0/768, but as soon as FIOS is available, I'm there.

 

[Lhadatt]

Call your main telco's helpdesk. Ask to file a ticket for latency, possible packet loss and slow speeds. Ask for a check of the entire circuit, from the local ATM aggregator (thingy that makes data on fiber into data on copper for local lines), to the DSLAM (local switch thing), check the card in the DSLAM (it's a computer, after all), then the PIN (connection to your line, these are simple connectors and can get corroded), then check the circuit down to the NID (the place where the phone connects at your house, usually in the back).

If it's multiple people in your neighborhood, there's a likelyhood that the problem lies in your DSLAM. Be sure to tell them that.

Also, if you can do so, get away from big companies like Sprint for your DSL. Go with smaller companies. There are likely a few of them in the area that know what they're doing, and know how to combat the phone companies on your behalf.

 

[Suikoguy]

Call your main telco's helpdesk. Ask to file a ticket for latency, possible packet loss and slow speeds. Ask for a check of the entire circuit, from the local ATM aggregator (thingy that makes data on fiber into data on copper for local lines), to the DSLAM (local switch thing), check the card in the DSLAM (it's a computer, after all), then the PIN (connection to your line, these are simple connectors and can get corroded), then check the circuit down to the NID (the place where the phone connects at your house, usually in the back).

If it's multiple people in your neighborhood, there's a likelyhood that the problem lies in your DSLAM. Be sure to tell them that.

Also, if you can do so, get away from big companies like Sprint for your DSL. Go with smaller companies. There are likely a few of them in the area that know what they're doing, and know how to combat the phone companies on your behalf.

Thanks A LOT!!
I'll certainly give it a shot

 

[Lhadatt]

Not a problem. One other thing to throw in: ask them to check for problems on any switches or routers on the network, and to check if you would be affected by those problems. They may be able to tell if one of those devices is lying in your DSL's network path to the router they have you assigned to.

 

[demi]

They would probably go "Listen buddy, I'll do my job. Don't tell me what I should do."

 

[Nameless]

Could be alot of things since you're using DSL. First off do you have an IFITL connection(fiber opticS) with the network cable coming out of the wall and directly into the PC, or are you using a normal phone calbe w/ a modem? If its the former, call someone to come out theres not much you can do. If its the latter, there are a few things however most likey theres either a problem at the central office, a problem at the nid, or a problem with inside wiring or the jack.

THe easiest step, powercycle, completey unplug your modem for about a minute and reconnect it. Second, check your filters, make sure every analog device going to the provisioned telephone number as one thats in working condition. Check for EMI/RFI, anything close to the modem like a surge protector, radio, florecent light or lamp, even a cordless phone, or anything going into the phone line like a security system or satelitte television. Try another jack...If you can plug your phone line into a totally seperate jack. And the last step make sure the phone wire isn't too long. For us we suggest that the cable isn't over 6-7 feet. If you have a router, also try bypasing it temporarily. I've had situations where a direct the connection from the modem to the PC yielded normal speeds, while the router in the equation did not.

I'm not sure of Sprint's speed plan but if you recently attempted to upgrade your speed you may get slower speeds than what you were getting with the inferior package, depending on a number of factors such as your distance away from the C.O.