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[SickBoy]

I've been trying to troubleshoot my in-laws Internet connection problems with no luck, and I'm hoping someone can advise a possible fix...

All I can figure is it's something in the software environment. I've taken a look at the task manager to check for suspicious processes and tried a variety of fixes that haven't done anything.

Here are the quick details:

- Cable modem connection
- Connection is extremely slow.
- In safe mode w/networking, the connection is fantastic.
- Found a sasser worm file and killed it, but it wasn't actually infecting the system from as far as I can tell (it was a batch file, there were no issues in the registry and the system has that hole patched -- ran the sasser removal tool just to be safe).
- Norton antivirus scan turned up nothing else.
- Trend Micro online scan turned up nothing else.
- Adaware turned up nothing.
- CWShredder did nothing.
- Hijack this seemed to report little of concern.

I'm thinking it might be an issue with the firewall (Norton Internet Security), but I haven't been able to figure it out. I've turned off (supposedly) the firewall protection and seen no improvement in the connection... I'm wondering what else I could possibly be missing. We might not be far from a fresh XP install, but the system is fairly new and seems pretty clean outside of this problem. It's not like there's 800 different items loading at startup.

Anyone have any suggestions?

 

[NohWun]

Don't really know. You can try uninstalling things until it goes away.

 

[alejob]

you could try something like "active ports" to see if something is using your bandwidth.

 

[SickBoy]

Yeah, I'm sitting here right now... the first thing I did when I got here was prevented automatic startup of Norton Firewall and so far, everything's running like butter (crosses fingers).

I've always used ZoneAlarm, but I wonder if I should bother with a firewall install (or fixing their NOrton setup, which might be a challenge because I can't stand the interface) if it proves to be the problem, and just leave security to the router (a D-Link) I'm going to set up for them.

Any thoughts?