Over the years search engines got increasingly and intentionally worse, and now coincidentally all have AI to parse the search data and prevent the need to interact with the returned website results and these things are gathering tremendous personal data.
Pretty scummy.
"I dont know why". Well I would ask gently, please then stop and think about it. Because "I don't know why" has become the go-to a cop out answer excusing terrible behavior.
It's not like you don't deserve an answer but it doesn't take a genius to see why.