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The mother of a tiny gamer was recently “brought to tears” by an astonishingly kind gesture from Nintendo’s customer support. Her story, shared on X, has prompted a bunch of people to come out with their own heartwarming experiences with Nintendo.

As reported by Maidona News, Japanese mother Fumie Wakabayashi had to send in her son’s beloved Nintendo Switch for repairs after it broke. As it turns out, her son liked to collect stickers that came with a specific brand of chocolate bars, and part of his prized collection of stickers was pasted directly onto his handheld Switch.

Since the console was quite damaged, the mother warned her son that the stickers would probably not survive the repair process – which was disappointing news for the kid. However, when they received the repaired Switch from Nintendo, the two were surprised to find the stickers neatly placed inside a file in perfect condition. It seems someone at Nintendo had painstakingly removed the stickers from the console without damaging them and preserved them for the kid.

However, it turns out that this is not a one-time thing, but perhaps a policy. In response to the mother’s story, several people on X have shared similar experiences of Nintendo’s customer support sending back their salvaged stickers, replying to handwritten letters from children, and even returning forgotten cash that had been hidden away in battery cases.

“The stickers are something a grownup wouldn’t care about. They would just be happy if the console came back fixed. However, Nintendo values children’s feelings, and I really find that amazing,” Wakabayashi commented on her Twitter account.

Nintendo made a mom cry tears of joy by carefully salvaging the old stickers on her kid’s Switch - AUTOMATON WEST

In a viral post on X, a Japanese mom talks about an astonishingly kind gesture from Nintendo's "godly" customer support.

automaton-media.com

 

[winjer]

I'm more surprised that Nintendo didn't DMCA that kid...

 

[MakeMudosGreatAgain]

Losing stickers on old items is a way to teach children about letting go.
The mother has denied this experience from their child and thus they'll grow up unprepared for future life experiences.

 

[Power Pro]

I'm more surprised that Nintendo didn't DMCA that kid...

Yeah, he's just licensing the console from them, he doesn't have permission to put stickers or tamper with it in any way after all.

 

[Lokaum D+]

 

[NotMyProblemAnymoreCunt]

I'm more surprised that Nintendo didn't DMCA that kid...

 

[Trunim]

Is this a psy-op after all the negative sentiment from various dmca practices?

 

[Dr.Morris79]

See guys. Nintendo IS rad after all. It's not all lawsuits, DMCA's, killing emulation for un buyable/playable games and archaic business practices

They save stickers too

Thank you Nintendo.

 

[RoboFu]

Sony would have sent the kid Horizon stickers.

 

[calistan]

I can beat that. When I sent them my joycon for warranty repairs they told me it was perfectly fine and sent the entire thing back, untouched and still broken.

 

[Kurotri]

...crying? over that? bit of an overreaction methinks
anyway cool stuff

 

[Davevil]

at the same time Nintendo versus the world of emulation

 

[Kotaro]

It’s Japan, they do everything neatly over there, something, we, mere mortals wouldn’t understand

 

[Jormatar]

Wow this is so cool! I'm gonna buy 10 Nintendo Switch now!

 

[Robb]

“The stickers are something a grownup wouldn’t care about.“

 

[Sintoid]

Mommy loves mums

 

[Closer]

Nintendo values children’s feelings but look at all these adults that Nintendo hurt their feelings over here.

 

[Koenigssee]

"Nintendo made a mom cry "

"...tears of joy by carefully salvaging the old stickers on her kid’s Switch"

 

[RagnarokIV]

Nice one Nintendo, kept the lawyers at bay for this.

PlayStation would charge him for the same stickers just with Remastered written on the corner.

Xbox would send his stickers to PlayStation.

 

[Lambogenie]

It's nice if them. I wonder if just swapping parts wasn't possible/she'll differed, because surely that'd be easier? Unless the shell was also broken.

It's excellent service. Unlike that time MS scrubbed a signed console clean.

 

[Radical_3d]

Awwwww... multi-million dollar company, you...

 

[Kokoloko85]

Is this a psy-op after all the negative sentiment from various dmca practices?

Next month, Miyamoto and Switch save cat from tree

 

[IAmRei]

I see people doesnt like nice or wholesome story at all here

 

[lh032]

Sony would have sent the kid Horizon stickers.

 

[JimboJones]

I'm more surprised that Nintendo didn't DMCA that kid...

Give it a few months, probably slowly building up a case against them

 

[DonF]

Losing stickers on old items is a way to teach children about letting go.
The mother has denied this experience from their child and thus they'll grow up unprepared for future life experiences.

That's what FROM software support would do

 

[Complistic]

Was a mistake, the $25 de-stickering bill got lost in the mail.

 

[Thief1987]

People living too comfortably nowadays it seems. Imagine crying over insignificant garbage like this, and don't forget to kiss corporation's ass while at it.

 

[Jinxed]

When I sent my joysticks for drifting issues I had a NES retro skin on them. They carefully removed them and put them on a white plastic card and I could put them back on. I thought they did this all the time

 

[Angry_Megalodon]

in twenty years they will ask the kid to pay off his debt or else.

 

[Impotaku]

GAF when nintendo is mentioned.

 

[StueyDuck]

I too like pr stunts...

It's a nothing story though, nice for the kid if it means so much to them. Inb4 we find out the switch was jailbroken and teehee Nintendo turns into legal Nintendo

 

[cash_longfellow]

I thought this was gonna be a story about how the child passed away or something and Nintendo helped the mom by preserving his stickers

 

[Dr.Morris79]

Wow this is so cool! I'm gonna buy 10 Nintendo Switch stickers now!

Fixed

 

[Dr.Morris79]

That's what FROM software support would do

No, you'd just have to go pick them up from the repair shop yourself with From.

 

[MrTroubleMaker]

 

[BennyBlanco]

They preserved those stickers as forensic evidence

 

[Saber]

Thats a nice gesture. Credit goes to the support guys for the amount of care.

I'm more surprised that Nintendo didn't DMCA that kid...

I entered the thread expecing both of them to be sued at the end.

 

[Radical_3d]

No, you'd just have to go pick them up from the repair shop yourself with From.

Go back home with a beating and no stickers. The trueFrom experience.

 

[justiceiro]

I get it. It's probably the first time ever she received decent customer support

 

[Skifi28]

They usually make kids cry, so it's a nice improvement.

 

[Fbh]

"Dear customer, while our team was carefully removing the stickers from the Joycons you sent in for repair it has come to our attention that some of the Nintendo themed stickers on your device aren't officially licensed Nintendo merchandise. While repairs on your device will proceed normally please be aware our legal team will be contacting your shortly

Kind regards
Nintendo technical support"

 

[DonkeyPunchJr]

meanwhile I’m still pissed that I sent my Wii U for repair in the original box and they sent it back just wrapped in bubble wrap in a plain cardboard box. Thanks Nintendo.

Anyway congrats on the stickers, kid. Next time you might not be so lucky.

 

[Magic Carpet]

I expect the customer service employee will be getting a nasty reprimand and sent to HR for going outside expected norms.

 

[ReyBrujo]

meanwhile I’m still pissed that I sent my Wii U for repair in the original box and they sent it back just wrapped in bubble wrap in a plain cardboard box. Thanks Nintendo.

Japan vs America.

 

[SportsFan581]

"Dear customer, while our team was carefully removing the stickers from the Joycons you sent in for repair it has come to our attention that some of the Nintendo themed stickers on your device aren't officially licensed Nintendo merchandise. While repairs on your device will proceed normally please be aware our legal team will be contacting your shortly

Kind regards
Nintendo technical support"

That's perfection right there.

 

[AGRacing]

Losing stickers on old items is a way to teach children about letting go.
The mother has denied this experience from their child and thus they'll grow up unprepared for future life experiences.

Come on.

There are always many opportunities for such lessons. I gave my son a teddy bear when he was born so I could throw it into a fire when he was about 8 or 9. Just think ahead guy.

 

[Rush2112]

Aw corporations are so kind to us. Lets cheer for them, guys.