But you are accepting the initial story. What we are saying is that story may not be 100% true.
If dude was shipped something by a retailer there will be a paper trail, and he can get his money or system back.
If he bought it another way, all kinds of stuff could be off.
We don't have the whole story here.
It sounds like he's going to be okay.
It also sounds like something fishy is up and we don't have all the details.
I am going to say that this wasn't accidentally shipped by a retailer, and I think we all should reserve any other judgement until we can get a full story.