• Hey, guest user. Hope you're enjoying NeoGAF! Have you considered registering for an account? Come join us and add your take to the daily discourse.

PC-Help: Computer now restarts when loading any game

Status
Not open for further replies.
C

Clydefrog

Member
I built this PC back in the fall of 2015 so it's a relatively new PC. It's also pretty hefty when it comes to gaming. Specs are:

i5-6600K Intel CPU
Asus Z170-A motherboard
NVIDIA 980 Ti graphics card
EDIT: Coolermaster V750 PSU
16 GB RAM
Windows 10

It's been running like clockwork ever since I built it. I recently started playing Witcher 3 (wow, what a game) and tonight, suddenly, after loading a save, the computer automatically restarted. I got an error message on the restart that said it shut down because of anti-surge protection on my motherboard. I was suspect that there was any issue because I had already logged 75 hours into this game. Something must be up with my hardware. Also, I live in Southern California; we don't have weather issues down here.

I read around the internet and found out that Asus motherboards have an "anti-surge protection" option that is kinda BS that you can turn off in the BIOS setup. So I did that. I also updated my BIOS via USB to the most current one available on the manufacturer's website. Unfortunately, I still got the same error when running Witcher 3 or even something lesser like CS:GO. The games menus load fine until I actually try to play the game. My computer still restarts automatically, although now WITHOUT the "anti-surge protection" error that I turned off earlier.

I updated my NVIDIA graphics driver to the most current WHQL driver and it didn't do anything.

I'm not a genius when it comes to things like this, but I'm betting it's my PSU crapping out, which really sucks because it's not even a year old (and a decent PSU to begin with). I have not opened up my computer yet and fiddled with wires, but that's likely my next step. Other than buying a new PSU.

Any help, GAF??

edit: problem solved in post #33
 
F

Fusebox

Banned
Next step is to check the games log files and the workstations event viewer for clues. Does it bluescreen with a stop code?
 
R

rootbeerafloat

Member
I'm certainly no expert but my first instinct would be to reseat all of my power connections, then if that didn't work I'd just reinstall Windows instead of trying to troubleshoot a gazillion different software possibilities.
 
C

Corpekata

Banned
Is it only the Witcher 3 or any game? Does a low-fi indie game do it, or just AAA games?

Does it make any sort of noise when it happens?

Edit: Just saw it happened during CSGO too.

Do you have any monitoring software like Rivatuner so you can see temps and whatnot while playing?
 
C

clav

Member
Clydefrog said:
I *believe* so. I honestly can't remember because I bought it in-store and haven't opened up my PC in months.

http://www.microcenter.com/product/457306/CX_Series_CX750M_750_Watt_ATX_Modular_Power_Supply

I think this is it.
Click to expand...

If I remember correctly, Corsair sources its CX line from CWT, which doesn't have a great reputation.

The CX line is a budget brand, and I only use it in low-power builds.

You need a Seasonic type PSU.

edit: Looking at the PSU pics, there are some CapXon capacitors. Don't expect much performance from it.
 
C

Corpekata

Banned
Looking at the reviews of the PSU on Newegg, some of the negative reviews sound fairly similar to yours.

Still, it's a fairly popular PSU (400 reviews, 4 stars there) so might not be worth jumping the gun quite yet.

Since you didn't answer, is it making any noise when it happens like a loud buzzing or just an instant quiet reset?
 
S

Suikoguy

I whinny my fervor lowly, for his length is not as great as those of the Hylian war stallions
Basic guide:

Blue Screens = Typically Driver Problem
CTD = App Issue
Computer Reboot = Overheating or Hardware Failure

These don't hold all the time, but in my experience as a computer repair guy, that's the prevalence.
 
C

Corpekata

Banned
What are the good PSU brands these days? I though Corsair had decent rep but reading that article above it seems like they've been on a downturn for a while.
 
C

Clydefrog

Member
*ATTENTION*

It's not a crappy Corsair CX750!

It's a CoolerMaster V750!

Took out my GPU. Running on the onboard graphics driver. Updating it now...
 
V

Vulcano's assistant

Banned
Corpekata said:
What are the good PSU brands these days? I though Corsair had decent rep but reading that article above it seems like they've been on a downturn for a while.
Click to expand...

iirc Corsair doesn't manufacture PSU per se. Just like EVGA, their best models are made by Seasonic, their cheap ones by someone else.
 
S

Slackbladder

Member
My brother was getting this with every game he tried after months of his PC being fine. Never really sorted it out. Strangely it would only happen when certain things in games happend like explosions or particular sound effects. Very odd. Didn't seem to have power issues. PC just randomly switched off.
 
C

Clydefrog

Member
After removing the 980 Ti:

I successfully played both CS:GO and Witcher 3 (at terrible FPS).

So I'm basically back to square one: it's either my $650 980 Ti that's borked or my PSU that, for some reason after 8 months, can no longer provide enough power to my $650 980 Ti. Right?

$650 980 Ti
 
C

Cerity

Member
Power related issues probably, likely motherboard or psu. Sounds like one of your psu rails is dropping out of spec (or at least that's what the mb is perceiving) and rebooting.

See if you can't try out a new power supply, if it still happens try out another motherboard. I've got similar issues that I'm definitely pegging on my motherboard.
 
C

Clydefrog

Member
I put the GPU back in and sealed it up for the night. Going to sleep on it and see what happens tomorrow. After that, I'll likely have to contact CoolerMaster about my faulty PSU. I hope they have good customer service. I don't even have a receipt anymore...

edit: I tossed my PSU box and its info! I need the serial number to get a status on CoolerMaster website. Will it be on the PSU? I DONT WANNA OPEN UP MY COMPUTER AGAIN AHAHAHAH ARGH
 
X

XiaNaphryz

LATIN, MATRIPEDICABUS, DO YOU SPEAK IT
Suikoguy said:
Basic guide:

Blue Screens = Typically Driver Problem
CTD = App Issue
Computer Reboot = Overheating or Hardware Failure

These don't hold all the time, but in my experience as a computer repair guy, that's the prevalence.
Click to expand...

Bluescreens can also be a voltage issue, particularly if you're overclocking.
 
C

Corpekata

Banned
Clydefrog said:
Pretty much impossible considering the computer restarts the instant a gaming-intensive program begins.



Thanks. I RMA'ed with CoolerMaster. We'll see where it goes.
Click to expand...

If there's something wrong like a poorly seated heatsink you could be getting to very high temps very easily. It's worth at least checking since all it takes is running something like MSI afterburner and making sure the OSD shows your GPU and CPU temps.
 
V

Vulcano's assistant

Banned
Clydefrog said:
Pretty much impossible considering the computer restarts the instant a gaming-intensive program begins.
.
Click to expand...

For a quick test. If you want to test just the CPU you could run LinX (which is a really small software and you don't even have to install it). You can have RealTemp open at the same time to see if the temps go up too much before it turns off.
 
C

Clydefrog

Member
I bought a new PSU today, installed it, and now my games work again!

Sucks that my other PSU only lasted ~8 months. Oh well, I'll have a spare PSU now when I get that RMA request completed.
 
Z

Zepp Twofist

Member
Clydefrog said:
I bought a new PSU today, installed it, and now my games work again!

Sucks that my other PSU only lasted ~8 months. Oh well, I'll have a spare PSU now when I get that RMA request completed.
Click to expand...

Read your first post and was going to suggest PSU issues.

That being said, after 8 months you should be able to get a replacement from any decent manufacturer.
 
H

Hazaro

relies on auto-aim
Clydefrog said:
I bought a new PSU today, installed it, and now my games work again!

Sucks that my other PSU only lasted ~8 months. Oh well, I'll have a spare PSU now when I get that RMA request completed.
Click to expand...
Bummer, one of the best rated units too. Do you have a lot of brownouts / power outages?
 
Status
Not open for further replies.

Similar threads

PC Gaf, I need some help with my PC
28
2K
Kurotri replied
Please help me help my grandpa decide on a new computer!
2
61
2K
Holammer replied
GPU 7900xtx artifacting weirdly
26
2K
Bojji replied
Jen-Hsun: "We can't do computer graphics anymore without artificial intelligence", but players fear a hardware divide
2
50
4K
BlackTron replied
Memoirs of a PC NOOB! My journey into the PC world
2 3 4
151
4K
Radical_3d replied
Top Bottom