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[RCU005]

Hello everyone, I know this is not much of the place for these kind of threads, but I'm already desperate and I want to see if someone could help me with this issue or help me find some solution somewhere, since I've been looking like crazy in google and Youtube with no luck.

I recently got the LG S95TR soundbar, and the first thing I wanted to do was to connect it to Wi-Fi. I downloaded the app LG Soundbar from the App Store, but it doesn't work. I also tried from an Android phone.

I always get the error:
Failed to connect Wi-Fi to the Soundbar.
A router was found but could not connect

I already tried everything that I could come up with: reseting the router, change password, resetting the soundbar, deleting the app.

I saw a video that you could setup the soundbar via Google Home, but you can't anymore.

I also read that you could use ThinQ app, but it doesn't work since you need to be connected to Wi-Fi already in order for the app to detect the Soundbar.

A liitle rant: Who the hell thought that something as basic and important as connecting Wi-Fi and configuring the soundbar, should be done via an App. Why aren't there any UI in the TV to do so? /rant

What I want to figure out is if the soundbar is defective, the app is not working, or there is an issue with the router. But how to tell?

I appreciate any bit of help, and have a great day!

Thank you!

 

[willothedog]

Can you get hotspot your phone and see if will connect to that WiFi to rule out router issue?

 

[cormack12]

Have you checked what band your network is (2.4GHz and 5GHz)? And made sure the soundbar can connect on those frequencies?

If it's LG doesn't their TV allow Bluetooth direct connection as well? Does that work?

 

[RCU005]

Can you get hotspot your phone and see if will connect to that WiFi to rule out router issue?

I'll try this, I didn't think of it. Thanks

Have you checked what band your network is (2.4GHz and 5GHz)? And made sure the soundbar can connect on those frequencies?

If it's LG doesn't their TV allow Bluetooth direct connection as well? Does that work?

Yes, the app and manual recommends 2.4GHz so I did that, but still didn't work.

I can connect via Bluetooth, but it just work as an external speaker, and can't use the app to configure the speakers.

 

[digital_ghost]

I'll try this, I didn't think of it. Thanks



Yes, the app and manual recommends 2.4GHz so I did that, but still didn't work.

I can connect via Bluetooth, but it just work as an external speaker, and can't use the app to configure the speakers.

If you can buy or borrow a cheap router and see if your soundbar connects. Just to rule out if its a problem with your router.

Some places will let you buy and return an opened router for refund after 15 -30 days. So you could do that aswell.

 

[RCU005]

Can you get hotspot your phone and see if will connect to that WiFi to rule out router issue?

If you can buy or borrow a cheap router and see if your soundbar connects. Just to rule out if its a problem with your router.

The issue is definitely with the router. I tried connecting via Hotspot and it worked perfectly.

Now the issue is I don't have any idea what kind of settings I will have to move in order for my router to work with the app and soundbar. I have a Deco M5 and never had an issue with any device (although it is a little old).

 

[digital_ghost]

The issue is definitely with the router. I tried connecting via Hotspot and it worked perfectly.

Now the issue is I don't have any idea what kind of settings I will have to move in order for my router to work with the app and soundbar. I have a Deco M5 and never had an issue with any device (although it is a little old).

I use a free isp provided router so i don't know too much about other routers.

I would buy a new router. You would get the best deal on a black Friday sale online.

 

[willothedog]

The issue is definitely with the router. I tried connecting via Hotspot and it worked perfectly.

Now the issue is I don't have any idea what kind of settings I will have to move in order for my router to work with the app and soundbar. I have a Deco M5 and never had an issue with any device (although it is a little old).

What WiFi security method is being used on the router?

 

[RCU005]

What WiFi security method is being used on the router?

It's WPA2 (Which LG recommends).

However, I was able to configure the soundbar, and that's what was the most important for me. (and to know that the sandbar wasn't defective).

The WiFi features are practically to be able to cast Airplay and Chromecast, but I do that from the TV, so it's all good for now.

If there is someone who knows about the router issue (whether is general or specific to Deco), and wants to help, I'd appreciate it.

In the meantime, I thank you very much for your help! It was a relief to be able to finish setting it up, even with a proxy method.

 

[Lagspike_exe]

Try AVS forum.