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[op_ivy]

ok, heres my situation...

last month, i left my debit card in an atm right before going out of town. i canceled the card and had a new one sent out, but completely forgot about my live subscription being attached to that card #. i was able to play live a few days ago, but as of last night, whenever i try to sign in i get a message saying "your account has been suspended due to problems with your payment method. please fix."

i called the 800 number, explained what happened, and the guy sent me to billing.microsoft.com so i could update my card payment info with the new number. sure enough, upon signing in with my passport, i see xbox 360 live gold - disabled and my old card #. so i input the new one and it says live enabled...

but i still couldnt sign into live.

i called the 800 number back, explained the situation again, and the person said he didnt understand why it wasnt letting me on. they too are showing that may account is enabled. the guy suggested it may just take a while for the system to update with this, said i'd definitely be up and running the next day worst case scenario.

so, today, its still giving me the same message. i checked my online bank statement, and i was charged yesterday for the live service. once again i called, and once again, noone had any idea why it wasnt working. they passed it along to their supervisor and said that i'd recieve a call from them regarding this in the next 5 days. suckage!

the person suggested that i re-link my gamertag to the 360, but in doing so, i'd have to scrap everything currently attached to that profile, which would be HORRID.

anyone have any ideas?

 

[sangreal]

I remember reading a thread where some guy never updated his expiration date so Microsoft hired a collection agency to go after him or something rather than canceling the account.

I bet you owe them money

(or atleast they think you do)

 

[op_ivy]

I remember reading a thread where some guy never updated his expiration date so Microsoft hired a collection agency to go after him or something rather than canceling the account.

I bet you owe them money

no, i dont. like i said, they suspended it within the past few days, and the monthly charge has now been paid by my new card

 

[hgplayer1]

I would do the relink gamertag thing. delete the profile and start all over. its worth a shot

 

[op_ivy]

I would do the relink gamertag thing. delete the profile and start all over. its worth a shot

dude, that would suck. when i first got the 360 i started playing pgr3 immediately. realized about 5 or 6 hours in that the save was linked to my profile and that when i linked my live account to the 360, i'd have to start over... but i bit the bullet and did it. now i'm even further. i'd hate to start over yet again. damnit.

maybe i'll give it a go. but i'll be pissed if it still doesnt work

 

[OpinionatedCyborg]

Hmmm. I lost the credit card I used to purchase Live! last year. Now, I can't cancel my account or prevent it from auto-renewing because I don't know the last 4 digits of my old credit card. Is M$ going to throw a fit when they try to charge my account only to find it's invalid? I've never had collection agencies after me before. Do they just call you all day long or do hired goons actually appear on your doorstep? Sounds interesting, whatever happens

 

[op_ivy]

Hmmm. I lost the credit card I used to purchase Live! last year. Now, I can't cancel my account or prevent it from auto-renewing because I don't know the last 4 digits of my old credit card. Is M$ going to throw a fit when they try to charge my account only to find it's invalid? I've never had collection agencies after me before. Do they just call you all day long or do hired goons actually appear on your doorstep? Sounds interesting, whatever happens

eventually they'll suspend your account. FYI, i was told the last four of the original credit card by the rep at 800 4 my xbox.

 

[OpinionatedCyborg]

eventually they'll suspend your account. FYI, i was told the last four of the original credit card by the rep at 800 4 my xbox.

Thanks, I'll give that a shot. It's probably best my record's clean in case I need to ascend the ranks of M$ if the future to become the next J Allard.

 

[hgplayer1]

dude, that would suck. when i first got the 360 i started playing pgr3 immediately. realized about 5 or 6 hours in that the save was linked to my profile and that when i linked my live account to the 360, i'd have to start over... but i bit the bullet and did it. now i'm even further. i'd hate to start over yet again. damnit.

maybe i'll give it a go. but i'll be pissed if it still doesnt work

not sure exactly what youre saying here but Im pretty sure your achievements will remain as long as you dont change gamertags which you wont be doing. youll only be deleting a profile on your 360. you could move the game save to a memory card and then just move it back to the HDD once youve remade the profile, if you have a memory card. from what I understand any marketplace purchaces should be free to download a second time as long as its under the same gamertag.

 

[hgplayer1]

Thanks, I'll give that a shot. It's probably best my record's clean in case I need to ascend the ranks of M$ if the future to become the next J Allard.

do you have a 360?

 

[OpinionatedCyborg]

do you have a 360?

Nope, but I just phoned the good folks at Xbl, got through in 2 mins, and now I know the last 4 digits of my lost/stolen credit card. My account runs out on Jan. 12th, so it's a good thing I'm getting this out of the way now. Thanks for the help, guys.

 

[op_ivy]

not sure exactly what youre saying here but Im pretty sure your achievements will remain as long as you dont change gamertags which you wont be doing. youll only be deleting a profile on your 360. you could move the game save to a memory card and then just move it back to the HDD once youve remade the profile, if you have a memory card. from what I understand any marketplace purchaces should be free to download a second time as long as its under the same gamertag.

i dont have a memory card and wont buy one. as far as i know, that would be the only way to keep the game saves, right? i'm really just concerned about the progress in kameo, cod2 and pgr3 that i've made

 

[hgplayer1]

i dont have a memory card and wont buy one. as far as i know, that would be the only way to keep the game saves, right? i'm really just concerned about the progress in kameo, cod2 and pgr3 that i've made

yeah i was checking to see if you could move it from one profile to another that both exist on the same HDD. nope.

 

[sangreal]

btw, this was the post I was referring to: http://www.ga-forum.com/showpost.php?p=1737324&postcount=1

 

[Crag Dweller]

Damn, that sucks you are having so much trouble with your account. I was hoping to get some racing in against you before my vacation ends. I hope you're able to get this resolved quickly and without having to start all your games over again. Good luck.

 

[Argyle]

I honestly think that "simplifying" save game management by tying save games to your profile is one of the worst things about the 360 - this whole business of lost progress when recovering gamertags, lost progress if your net connect drops in a single player game, whether it's ok or not to have your gamertag on a friend's console...it's just confusing and not cool.

Nowhere in the manual is this stuff explained correctly, either.

 

[op_ivy]

bit of an update. been trying all night to relink my gamertag.... unsuccesfully.

i bit the bullet and tried to redo it, by passing a screen warning me about losing all saved info attached to the gamer tag. got so far as the system updating and downloading info from xbox before it quit at about 90% done saying "sorry, unable to contact xbox live at this time" or something.

i dunno what the hell is up, but i'm getting a bit pissed. thankfully, the profile still works fine, so i havent lost all my saves, but it sure does suck, cause i'm afraid to play any single player game for fear that i'll have to start over anyways.

i called the 800 number again, and the guy rather rudely said that "like we told you last time, you'll get a call in 5 days... today is only the second day". dick, its my money and my vacation. i wanna play live

Damn, that sucks you are having so much trouble with your account. I was hoping to get some racing in against you before my vacation ends. I hope you're able to get this resolved quickly and without having to start all your games over again. Good luck.

when does your vacation end? i'm looking forward to playing all my games on live, cod2 and pgr3 especially. thankfully i got to get in a few races at my parents at least

 

[Crag Dweller]

when does your vacation end? i'm looking forward to playing all my games on live, cod2 and pgr3 especially. thankfully i got to get in a few races at my parents at least

Sadly tomorrow it's back to the grind. Although being winter, my workload isn't that much so I should still have more time than I normally do.