PS4 Hardware Troubleshooting / Q&A Thread
- Thread starter Y2Kev
- Start date
Have you updated yet? If not, do that. Are you getting any picture in safe mode? If not, try a different port or cable. If even that doesn't work, check to see if you have the metal in the HDMI port Kotaku issue. If that isn't true, take the hard drive out, boot it without the HDD, put the HDD back in and boot it back up again.
Hidden One
Member
I don't understand how a HDMI not showing video makes my console end up getting the blue light of death. It's so fucking stupid.
suddenlyissoon
Member
I've spent all day on the phone waiting for Sony support. Console is completely dead and have to send it in. Amazon it's trying their best to find me a replacement to avoid the month wait.
SentientStone
Member
Just got one earlier today from BB. 
Don't really understand the complaints about the wobble. The system is sturdy to me and the feet looks to be designed that way on purpose; it is 100% flat if you don't press on it.
Love the physical design of the system.
Don't really understand the complaints about the wobble. The system is sturdy to me and the feet looks to be designed that way on purpose; it is 100% flat if you don't press on it.
Love the physical design of the system.
It's not. They're unrelated issues, trust me. They just happened at the same time and make it look like they're related. Your system failed inside. We don't know what.
I posted a 1 star review, but I didn't mention Amazon at all. I don't blame them, Sony just send them a bad batch of console. I'll probably update my review once I can actually get a system that works.
shiftplusone
Member
Is there a special way to get the second screen stuff to work on ac4? My vita just keeps saying"this screen is not in use"
Remote play works though
Remote play works though
This wasn't the case for me. I actually used my old PS3 HDMI cable the first time I tried to boot the system because I had read that the PS4 one might have issues.
IOnEI Falcon
Member
So if I have everything set up correctly by the manual standards and it is pulsating blue with no picture it is faulty inside? I tried the HDMI cable it came with and a different one I own that I know works and still no picture.
THANK YOU SO MUCH! Was freaking out that nothing was outputting and this worked.
So the facts as of now:
- If you have a pulsating blue light and no signal = Possible Dead PS4
What to do?
Try to get to safe mode and update from USB, if you can't get into safe mode, then you have a dead PS4.
-If you have a pulsating blue light, then white light but no signal = HDMI issue
What to do?
Try a different cable or port in your TV.
That's what I can gather from this thread.
- If you have a pulsating blue light and no signal = Possible Dead PS4
What to do?
Try to get to safe mode and update from USB, if you can't get into safe mode, then you have a dead PS4.
-If you have a pulsating blue light, then white light but no signal = HDMI issue
What to do?
Try a different cable or port in your TV.
That's what I can gather from this thread.
Bam Bam Baklava
Member
After a while the audio just gets turned into scrambled garbage. Only way to reset it back to normal is fiddle with the settings. I think my receiver might just be too old for some of this stuff but not sure since others had a similar issue.
I usually just use the TV speakers but since this was a new console I wanted to blast my surround sound.
Devilinthiscity
Member
Got my console today after work and everything booted up and is running fine. Reading this thread scared the crap out of me on my lunch break. Anyway, the resolution setting is set to 1080p and i'm using the same hdmi cable i used for my ps3, but i find that the font in the UI menu, game menu, and psn id avatar are a little low res/pixely?
Hidden One
Member
._. I wannaaaaa play BATTLEFIELDDDDDDD maaaaaaaaaan..
I held down the PS button and did a manual shutdown, it's just the network experiencing issues.
Someone else had this problem and updating their tv firmware fixed it.
If it beeps and shuts down or gets a red light, listen to see if the fan is actually working or not.
No fan = not 'bricked' but will only run for a minute or two
Spectromixer
Member
I had mine freeze-up when I tried to launch Warframe, I just held the power button until it rebooted. :\
GillianSeed79
Member
I can't get into the PSN store. I did the update, created my profile, etc., but I get an error message whenever I try to open the PSN store.
Bam Bam Baklava
Member
It's funny because when my slim 360 used to freeze sometimes due to software reasons I would just reset it and move on but with new hardware every lockup you start sweating bullets.
EekumBokum
Member
HELP. My PS4 has been in the preparing to install state for 1.5 for a few minutes now and hasn't started, is this normal? Also, the light on my PS4 has been white this entire time?
Help me, Gaf. I'm getting scared.
Help me, Gaf. I'm getting scared.
SymbiantXenos
Member
The white line is 100% normal.
Well, count me among the frustrated. Everything was working fine, I successfully updated to 1.5, logged into PSN, jumped in/out of a bunch of streams, and then I decided to download Resogun.
It started to download then the screen flickered to black and after 3 minutes it came back completely frozen. I let it sit there for 10minutes waiting for something to happen. Power button did nothing so I had to unplug it from the back.
It boots back up, finishes the safe mode check, but as soon as it asks me to "press the PS button", it flickers to black and thats it.
I don't really know what the issue is and I'm not about to comb the internet or sit through hours of phones calls to figure it out. Just gonna get my money back.
It started to download then the screen flickered to black and after 3 minutes it came back completely frozen. I let it sit there for 10minutes waiting for something to happen. Power button did nothing so I had to unplug it from the back.
It boots back up, finishes the safe mode check, but as soon as it asks me to "press the PS button", it flickers to black and thats it.
I don't really know what the issue is and I'm not about to comb the internet or sit through hours of phones calls to figure it out. Just gonna get my money back.
EekumBokum
Member
Ok. Now the system finished installing, but the screen is flickering white. I'm assuming this is a HDMI problem, but I'm not using the cable that came in the box, I'm using the one I used for my PS3. Is there any way to fix this?
Devilinthiscity
Member
Thanks! I guess it is an issue with Sony Bravia tv models. I knew it wasn't just me.
I'm going to link this for anyone else who might have the same problem.
http://www.gamezone.com/news/2013/11/15/how-to-fix-your-ps4-s-pixelated-resolution-on-a-sony-bravia
MikeE21286
Member
I tried and ended up unplugging the AC adapter. Had it happen twice.
All seems to be fine. I think it's more related to all these damn notifications I keep getting about PSN maintenance.
I just ended up signing out of PSN for the night. Too annoying.
Liferebooted
Banned
I thought it was supposed to glow orange in standby? I've put it in standby 3 times today and the light just shuts off completely.
professor_t
Member
what firmware? Not sure, to be honest. Never even got a signal.
purchased from where? Amazon.
what is your A/V set up like? I tried two different setups, but both involved a direct HDMI connection between the TV and the console and the power plugged into a surge protector.
what resolution do you want to output in? Would have been 1080p.
were you able to get any video signal or none at all? None at all.
can you hear audio? No.
When I talked to Sony support, he asked me to hold down the power button until it beeped twice, presumably to get it to into safe mode. When it wouldn't beep twice, he immediately moved on to getting my address so that he could send the coffin.
purchased from where? Amazon.
what is your A/V set up like? I tried two different setups, but both involved a direct HDMI connection between the TV and the console and the power plugged into a surge protector.
what resolution do you want to output in? Would have been 1080p.
were you able to get any video signal or none at all? None at all.
can you hear audio? No.
When I talked to Sony support, he asked me to hold down the power button until it beeped twice, presumably to get it to into safe mode. When it wouldn't beep twice, he immediately moved on to getting my address so that he could send the coffin.
are you using a av receiver? mine did this and I had to turn my receiver off and back on. fixed the issue. must have got the HDMI handshake out of whack or something
EekumBokum
Member
Nope, the cord is going straight from the PS4 to the TV. I also looked into the HDMI port, and I couldn't see any pins out of shape. But I'm not really sure what I'm looking for, if that is even the problem.
Hidden One
Member
Did anyone else get their e-mail are whatever from Sony customer support about when you're getting your box shipped? I'm worried I'm gonna have to call them back because the lady didn't write my email down correctly..
Ugh. Just rushed out to Costco, Best Buy, and Gamestop to see if I can buy another one but nobody has any. Guess I'll try contacting Amazon or Sony and waiting for them to send me a new unit. There goes my plan of playing PS4 all weekend...
Ok wasn't sure, it just looked a little weird to me. Sorta wish it was an HDMI issue cause at least then I'd have a chance of fixing it. My console was DOA and doesn't seem like there's anything I can do.
professor_t
Member
I didn't get an email from them (not yet, at least). Ultimately, I decided to return the console with Amazon after first deciding to go through Sony support.
fluffydelusions
Member
Thought it was the port causing the issue with bit of metal sticking out? I'm using the included cable and it works fine.
Hidden One
Member
Yeah I'm thinking they'll send the e-mails maybe Monday since today is Friday. It would be amazing if I got a new working system before the end of this month...Highly unlikely.
This sounds exactly like what happened to me, I'll give this a try from the start.
Yeah, we have a confirmed pattern. And, according to John Harker, Sony is aware of the issue. So now the question becomes...what is the issue...
Cap'n Cook
Member
Bricked PS4 owners post the location your PS4 was manufactured and the month. I want to see if we could pin this down to just a bad batch. You could find the information on the back.
fluffydelusions
Member
Another thing. All the wobble units videos I saw but mine doesn't wobble at all no matter what corner I press. Anyone else?
SymbiantXenos
Member
I think it must be a firmware issue (not discounting the DOAs) but that's just my uneducated guess.
I don't get it , where are the codes? Are they suppose to be that white place because they're are not there?
WTF
LOL wow. That's a new one.
AllBusinessJr
Member
Nitpicky OCD complaint, but my status light gets slightly brighter on the dim edge, right before the edge of the console (near the PS logo). Pretty minor, but annoying.
Fortunately, it has been fully functional.
Fortunately, it has been fully functional.
Try reseating the HDMI cable and make sure it is connected snuggly and securely. if not, remove the HDMI cable and look for a piece of metal obstructing the pins.