I got to safe mode, but don't know what to do from there. Do I need to call Sony?
Only good thing about the rest of the world waiting is finding out all these problems and see how severe things are. As far as I can tell its the hdmi cable that comes in the box causing problems
I don't understand how a HDMI not showing video makes my console end up getting the blue light of death. It's so fucking stupid.
Not really tons there...that link has 22 posts and most are about amazon refund policies.
I wanted to have a thread where people could report issues and get help with problems...not argue over failure rates and such. Nobody knows the latter so let's just try and see what we can find out.
Only good thing about the rest of the world waiting is finding out all these problems and see how severe things are. As far as I can tell its the hdmi cable that comes in the box causing problems
THANK YOU SO MUCH! Was freaking out that nothing was outputting and this worked.I just got the PS4 it bricked with the update installed while playing Madden. It cut off and was just the blue pulsing light. My brother got this fix for me from from the user comment section on this http://www.ign.com/wikis/playstation-4/PS4_Blue_Light_Problem IGN article. It worked great and I am back playing. I will post it below if it's ok if not I will delete.
1. Hold down power button until the unit powers off and the light goes out. This took about 10 seconds.
2. Enter Safe Mode by holding down the power button until you hear 2 beeps. Release power button after the second beep. The Safe Mode menu will appear with a list of options.
3. Select Option 4 to restore PS4 to factory defaults. Once it's done, the system will restart.
4. In our case, after the reboot, the PS4 automatically entered Safe Mode. This time, they had us select Option 6 to Initialize the PS4. Note that by doing this, you will lose profiles and settings so just be aware that you are basically starting over. Once it's done, the system will restart.
5. When the PS4 comes back up, it will take you through the initial setup again as if it's being booted for the first time.
What trouble are you having? I'm using optical out and dolby with no issues.
I was at the part of the setup where you enable sharing video watches / trophies with friends or not, I clicked OK and now it is stuck at "please wait". I tried going back but it doesn't work. . . Should I just restart it manuallY?
Got my console today after work and everything booted up and is running fine. Reading this thread scared the crap out of me on my lunch break. Anyway, the resolution setting is set to 1080p and i'm using the same hdmi cable i used for my ps3, but i find that the font in the UI menu, game menu, and psn id avatar are a little low res/pixely?
If it beeps and shuts down or gets a red light, listen to see if the fan is actually working or not.So the facts as of now:
- If you have a pulsating blue light and no signal = Possible Dead PS4
What to do?
Try to get to safe mode and update from USB, if you can't get into safe mode, then you have a dead PS4.
-If you have a pulsating blue light, then white light but no signal = HDMI issue
What to do?
Try a different cable or port in your TV.
That's what I can gather from this thread.
I had mine freeze-up when I tried to launch Warframe, I just held the power button until it rebooted. :\
HELP. My PS4 has been in the preparing to install state for 1.5 for a few minutes now and hasn't started, is this normal? Also, the light on my PS4 has been white this entire time?
Help me, Gaf. I'm getting scared.
The white line is 100% normal.
Someone else had this problem and updating their tv firmware fixed it.
I had mine freeze-up when I tried to launch Warframe, I just held the power button until it rebooted. :
Ok. Now the system finished installing, but the screen is flickering white. I'm assuming this is a HDMI problem, but I'm not using the cable that came in the box, I'm using the one I used for my PS3. Is there any way to fix this?
are you using a av receiver? mine did this and I had to turn my receiver off and back on. fixed the issue. must have got the HDMI handshake out of whack or something
Pulsing blue means dead. Gotta send it in/return it/repair it.
Hold up before you start pushing anything.
Isn't this what it's supposed to look like? I don't see either pin being raised higher than the other or are you talking about the thing in the middle? Because that isn't whats causing the problem according to most other posters.
That looks like a 100% normal HDMI port. Those prongs are so the cable stays in place.
Did anyone else get their e-mail are whatever from Sony customer support about when you're getting your box shipped? I'm worried I'm gonna have to call them back because the lady didn't write my email down correctly..
Only good thing about the rest of the world waiting is finding out all these problems and see how severe things are. As far as I can tell its the hdmi cable that comes in the box causing problems
I didn't get an email from them (not yet, at least). Ultimately, I decided to return the console with Amazon after first deciding to go through Sony support.
I just got the PS4 it bricked with the update installed while playing Madden. It cut off and was just the blue pulsing light. My brother got this fix for me from from the user comment section on this http://www.ign.com/wikis/playstation-4/PS4_Blue_Light_Problem IGN article. It worked great and I am back playing. I will post it below if it's ok if not I will delete.
1. Hold down power button until the unit powers off and the light goes out. This took about 10 seconds.
2. Enter Safe Mode by holding down the power button until you hear 2 beeps. Release power button after the second beep. The Safe Mode menu will appear with a list of options.
3. Select Option 4 to restore PS4 to factory defaults. Once it's done, the system will restart.
4. In our case, after the reboot, the PS4 automatically entered Safe Mode. This time, they had us select Option 6 to Initialize the PS4. Note that by doing this, you will lose profiles and settings so just be aware that you are basically starting over. Once it's done, the system will restart.
5. When the PS4 comes back up, it will take you through the initial setup again as if it's being booted for the first time.
Yeah, we have a confirmed pattern. And, according to John Harker, Sony is aware of the issue. So now the question becomes...what is the issue...what firmware? Not sure, to be honest. Never even got a signal.
purchased from where? Amazon.
what is your A/V set up like? I tried two different setups, but both involved a direct HDMI connection between the TV and the console and the power plugged into a surge protector.
what resolution do you want to output in? Would have been 1080p.
were you able to get any video signal or none at all? None at all.
can you hear audio? No.
When I talked to Sony support, he asked me to hold down the power button until it beeped twice, presumably to get it to into safe mode. When it wouldn't beep twice, he immediately moved on to getting my address so that he could send the coffin.
I don't get it , where are the codes? Are they suppose to be that white place because they're are not there?
WTF
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Ok. Now the system finished installing, but the screen is flickering white. I'm assuming this is a HDMI problem, but I'm not using the cable that came in the box, I'm using the one I used for my PS3. Is there any way to fix this?