PS4 Hardware Troubleshooting / Q&A Thread
- Thread starter Y2Kev
- Start date
nhlducks35
Member
Whenever I try to connect to wifi I keep getting "ps4 cannot connect to the wi-fi network within the time limit". Any fix?
If we did a poll we could require a picture of the system with username written on some paper for the vote to count.
This is what happened to my brothers first ps4. His second one is still working but has had some problems already. He's worried it's going to die too.
I'm not having issues getting it to output video, but when it boots up it just ends up crashing repeatedly.
Not that I can see, the box only says "made in China" , the factory and manufacturer date are printed on the unit itself.
meanspartan
Member
People with working units: how much heat is normal? The matte part gets pretty warm on mine, and the exhaust is even warmer. I think I would get a red light if it was beyond normal though..
And again my earlier concern, any one have it work for a while and then die? Just wanna know for extended warranty buying purposes if the BLOD happens almost always right away or can come later.
And again my earlier concern, any one have it work for a while and then die? Just wanna know for extended warranty buying purposes if the BLOD happens almost always right away or can come later.
Damn, so no hole to the unit ala PS2?
Alright. Finally got connected to Sony web chat support. Was hell to get connected and got DCed numerous times before finally getting a rep, but it still got in faster than phone support. Actually phone support dropped my call once 45 minutes in, which is bullshit. Rep was also painfully slow to respond to my questions and comments. Just a terrible support experience, even given the abnormally high volume they must be getting.
Going to be getting a box overnighted to me. Also, he said 7-10 business days to get it back to me once they get it. I guess that means like 2 weeks counting travel time to them. That's an alright turnaround time I guess. I wish they could just send me a new one and let me send them my old one back, like amazon can when they have something in stock. I get the reasons they can't, though. They likely don't have the inventory volume to do that and even if they did, they don't have you're card on file like amazon does to ensure you don't keep both. Wouldn't want to give my CC info over web chat or phone support anyway.
In the end, could be worse. I've definitely had far worse support experiences, even with Apple the former king of best CS. It wasn't amazing, but not everyone can be Amazon. At least they were far, far better than RMAing to Microsoft or Dell. Now those companies had terrible CS. Glad I'll finally have a fixed console when all is said and done.
Going to be getting a box overnighted to me. Also, he said 7-10 business days to get it back to me once they get it. I guess that means like 2 weeks counting travel time to them. That's an alright turnaround time I guess. I wish they could just send me a new one and let me send them my old one back, like amazon can when they have something in stock. I get the reasons they can't, though. They likely don't have the inventory volume to do that and even if they did, they don't have you're card on file like amazon does to ensure you don't keep both. Wouldn't want to give my CC info over web chat or phone support anyway.
In the end, could be worse. I've definitely had far worse support experiences, even with Apple the former king of best CS. It wasn't amazing, but not everyone can be Amazon. At least they were far, far better than RMAing to Microsoft or Dell. Now those companies had terrible CS. Glad I'll finally have a fixed console when all is said and done.
There's a good number of us, yes.
Mine worked for an hour or so before getting my first crash so it can take a while.
Dead Prince
Banned
btw. my ps4 doesn't wobble. does wobble only happen if you push real HARD? i'm gently pushing and it doesn't wobble.
mine gets warm. i had the system on for 11 hours straight and no problem with mine
mine gets warm. i had the system on for 11 hours straight and no problem with mine
Indrid Cold
Unconfirmed Member
Hmm mine say august, yantai, got it from EB games(canada) this morning. Works fine so far. Fingers crossed, knock on word etc
Where were you able to find the web chat support? I guess I'm gonna go that route too.
meanspartan
Member
I got a good ten hours in already, turned it off and on several times during that time. Hope I'm good to go. Gah dunno whether to buy longer warranty....anyone know the deadline to extend warranty?
tokyostomp
Banned
I got mine from Amazon and just opened it. No display. Checked the HDMI port and seems fine. Not missing any pins.
Pulsing blue light only. Tried various HDMI wires and TV sets.
Can't get into double beep safe mode.
Assuming I have faulty hardware.
Pulsing blue light only. Tried various HDMI wires and TV sets.
Can't get into double beep safe mode.
Assuming I have faulty hardware.
Hero_of_the_Day
Member
Amazon has BF4 bundles back in stock! I was able to get a replacement order in. Fuck waiting for Sony!
Working PS4's for everyone!
Working PS4's for everyone!
I will murder Sony if my replacement is broken.
Dead Prince
Banned
the ps4 i got from Best Buy is september 2013. no issue. doesn't wobble. had it running for about 11 hours straight today. no issue what so ever other than PSN issues.
I have a launch edition ps4 as well from amazon that's August 2013. i'm going to try that one as well and see.
I have a launch edition ps4 as well from amazon that's August 2013. i'm going to try that one as well and see.
Can you tell us when it was manufactured?
meanspartan
Member
I had to push the glossy sode pretty hard to get a wobble. A light push didn't do it lol. Glad my wobble feature is working!
https://support.us.playstation.com/app/contact_options
Here. Sometimes the button works. Sometimes not. If you get a chat window going, I suggest you refresh if you get a DC rather than trying to find that button working and hit it. That's how I finally got in. The web chat refresh still got me in the queue, even if the button was broken on the support site.
Probably so. This sounds exactly like mine.
Hidden One
Member
I have no money to get it...I think I'll just wait for Sony. I'm sure they'll make sure we get good replacement PS4s.
CyberpunkGod
Member
Damn, hate to see so many people having problems, I've luckily been ok thus far (knock on wood) and mine came from Amazon. Here's hoping it holds out and doesn't have any issues in the next few days. Only problem I'm having is trying to get it to work with my Kinivo HDMI switch, sometimes it works flawlessly, sometimes it doesn't.
Wow look at this 25 five stars, 37 one stars http://www.amazon.com/PlayStation-B...iewpoints=0&sortBy=bySubmissionDateDescending
😐
😐
Appreciate it.
Dead Prince
Banned
actually it doesn't wobble. it just pushes the side im pushing hard down. lol
Amazon will gladly take it back. In fact, I'm pretty sure these are all covered under "Holiday" return policy which means you have until Jan 31 to get it back to them.
Commanche Raisin Toast
Member
anyone else that's otherwise working okay having the following anomalies:
-OS randomly goes back to the Start Game tile (the one for whichever game is inserted)
-seems to happen when i am in other areas of the OS and click a D-pad button or try to select something with X
-does it even in the middle of text input
-does it OFTEN and usually during inopportune times
-checked for stuck PS button but still happened, even with another controller
-various OS functions lagging
-ie: clicking on something, and then hitting O to go back, and it hangs for a few seconds
-text input box taking a few seconds to come up, but by then i already hit O so it pops up and disappears
-only happens every now and then
-facial recognition at the log in screen doesn't really do anything
-set up my face in the settings fine, but when i go to the login screen it says detecting faces and nothing happens
-wow
-OS randomly goes back to the Start Game tile (the one for whichever game is inserted)
-seems to happen when i am in other areas of the OS and click a D-pad button or try to select something with X
-does it even in the middle of text input
-does it OFTEN and usually during inopportune times
-checked for stuck PS button but still happened, even with another controller
-various OS functions lagging
-ie: clicking on something, and then hitting O to go back, and it hangs for a few seconds
-text input box taking a few seconds to come up, but by then i already hit O so it pops up and disappears
-only happens every now and then
-facial recognition at the log in screen doesn't really do anything
-set up my face in the settings fine, but when i go to the login screen it says detecting faces and nothing happens
-wow
Lord Error
Insane For Sony
What's everyone's experience with watching Bluray movies on PS4? On mine, the drive is considerably more noisy playing first 10 minutes or so of the movie as opposed to later on. The more it plays, the more silent the drive becomes. Basically the closer to the center of the disc the laser gets, the more silent the drive is.
Is this actually how every PS4 right now is doing this? Just a player software bug where it doesn't control the disc spinning speed correctly (I hope...)?
I really have no other problems or complaints except for this (and PSN beyond pretty much destroyed right now)
Is this actually how every PS4 right now is doing this? Just a player software bug where it doesn't control the disc spinning speed correctly (I hope...)?
I really have no other problems or complaints except for this (and PSN beyond pretty much destroyed right now)
Hidden One
Member
Well look at the bright side...Us guys/girls with broken systems can play with the DS4 on some PS3 games... *sigh*
RunningRiot
Member
So my PS4 (from Amazon) froze while updating Warframe, the image was frozen on my screen, white light stayed on. Tried to press and hold power button to turn off, it beeped once then wouldn't do anything. Tried several times and nothing would happen, no beeps or anything. So I did something stupid and unplugged the unit from the power strip.
Plugged back in and hit power, automatically booted into safe mode to check the hard drive, restarted and everything seems fine so far. This was after several hours of playing Killzone, caching CoD and ACIV to the HDD, downloading preorder bonuses and the like. I feel like I dodged a bullet.
Plugged back in and hit power, automatically booted into safe mode to check the hard drive, restarted and everything seems fine so far. This was after several hours of playing Killzone, caching CoD and ACIV to the HDD, downloading preorder bonuses and the like. I feel like I dodged a bullet.
Hidden One
Member
PS4: Next time....
You can also try PS4 games on your PS3. Reverse backwards compatibility.
Hero_of_the_Day
Member
I didn't order another one, I meant I put in for a return/replacement and it let me. I'm afraid of them cancelling it or something, though. I hate that it's the weekend. I need a shipping confirmation to ease my worries. Figure it'll still get here a day before the Sony coffin, so if the new one is dead, I'll be ahead in getting a replacement going with Sony.
Hidden One
Member
Are you screwing with me?
No! I'm sorry Franklin, I didn't mean it.
nssdigitalchumps
Member
UPDATE on Movie issue...
Moved to a different television (completely different brand) and boom. Works. This is just absolutely baffling. I can play movies on the 'non-working' television via PS3, but not PS4. I'm at a loss.
Moved to a different television (completely different brand) and boom. Works. This is just absolutely baffling. I can play movies on the 'non-working' television via PS3, but not PS4. I'm at a loss.
Dead Prince
Banned
resogun. the female narrator speaks to you.