PS4 Hardware Troubleshooting / Q&A Thread

When I left for work today mine worked, left it in stand by to charge and finish downloading things. Hoping that it works when I get home. I'll check the manufacturer when I do
 
People with nonworking issues would still be more likely to vote. The stat is going to be skewed no matter what way you try to get at it.

If we did a poll we could require a picture of the system with username written on some paper for the vote to count.


This is similar to what happened to me last time I got it to completely boot up...

http://www.youtube.com/watch?v=4bJ1befw-nA&feature=youtu.be

This is what happened to my brothers first ps4. His second one is still working but has had some problems already. He's worried it's going to die too.
 
Fucking kidding me? I just unboxed my console, turned it on just fine, did the system update 100%, console restarts but from there it's fucking dead. It's done everything from pulsing blue, to solid white to the fucking Red line. No image.

So pissed.
 
People with working units: how much heat is normal? The matte part gets pretty warm on mine, and the exhaust is even warmer. I think I would get a red light if it was beyond normal though..

And again my earlier concern, any one have it work for a while and then die? Just wanna know for extended warranty buying purposes if the BLOD happens almost always right away or can come later.
 
Alright. Finally got connected to Sony web chat support. Was hell to get connected and got DCed numerous times before finally getting a rep, but it still got in faster than phone support. Actually phone support dropped my call once 45 minutes in, which is bullshit. Rep was also painfully slow to respond to my questions and comments. Just a terrible support experience, even given the abnormally high volume they must be getting.

Going to be getting a box overnighted to me. Also, he said 7-10 business days to get it back to me once they get it. I guess that means like 2 weeks counting travel time to them. That's an alright turnaround time I guess. I wish they could just send me a new one and let me send them my old one back, like amazon can when they have something in stock. I get the reasons they can't, though. They likely don't have the inventory volume to do that and even if they did, they don't have you're card on file like amazon does to ensure you don't keep both. Wouldn't want to give my CC info over web chat or phone support anyway.

In the end, could be worse. I've definitely had far worse support experiences, even with Apple the former king of best CS. It wasn't amazing, but not everyone can be Amazon. At least they were far, far better than RMAing to Microsoft or Dell. Now those companies had terrible CS. Glad I'll finally have a fixed console when all is said and done.
 
People with working units: how much heat is normal? The matte part gets pretty warm on mine, and the exhaust is even warmer. I think I would get a red light if it was beyond normal though..

And again my earlier concern, any one have it work for a while and then die? Just wanna know for extended warranty buying purposes if the BLOD happens almost always right away or can come later.

Mine worked for an hour or so before getting my first crash so it can take a while.
 
On the verge of crying if my Amazon ordered PS4 doesn't work. Haven't plugged it in yet.

Is September 2013 as well.
 
btw. my ps4 doesn't wobble. does wobble only happen if you push real HARD? i'm gently pushing and it doesn't wobble.

People with working units: how much heat is normal? The matte part gets pretty warm on mine, and the exhaust is even warmer. I think I would get a red light if it was beyond normal though..

And again my earlier concern, any one have it work for a while and then die? Just wanna know for extended warranty buying purposes if the BLOD happens almost always right away or can come later.

mine gets warm. i had the system on for 11 hours straight and no problem with mine
 
Hmm mine say august, yantai, got it from EB games(canada) this morning. Works fine so far. Fingers crossed, knock on word etc
 
We posting bad unit manufacturing details? Alright. My defect amazon was September, Yangtai.

EDIT:Sorry. Misread the city. Fixed.
 
Alright. Finally got connected to Sony web chat support. Was hell to get connected and got DCed numerous times before finally getting a rep, but it still got in faster than phone support. Actually phone support dropped my call once 45 minutes in, which is bullshit. Rep was also painfully slow to respond to my questions and comments. Just a terrible support experience, even given the abnormally high volume they must be getting.

Where were you able to find the web chat support? I guess I'm gonna go that route too.
 
Mine worked for an hour or so before getting my first crash so it can take a while.

I got a good ten hours in already, turned it off and on several times during that time. Hope I'm good to go. Gah dunno whether to buy longer warranty....anyone know the deadline to extend warranty?
 
I got mine from Amazon and just opened it. No display. Checked the HDMI port and seems fine. Not missing any pins.

Pulsing blue light only. Tried various HDMI wires and TV sets.

Can't get into double beep safe mode.

Assuming I have faulty hardware.
 
Still getting "An error has occurred. (CE-34788-0)" even after formatting the drive to be FAT32.

I guess I'll try the stock drive and see if that one actually works. Kind of silly that you can't format the drive with the PS4 itself.
 
Amazon has BF4 bundles back in stock! I was able to get a replacement order in. Fuck waiting for Sony!

Working PS4's for everyone!

I will murder Sony if my replacement is broken.
 
the ps4 i got from Best Buy is september 2013. no issue. doesn't wobble. had it running for about 11 hours straight today. no issue what so ever other than PSN issues.

I have a launch edition ps4 as well from amazon that's August 2013. i'm going to try that one as well and see.
 
I got mine from Amazon and just opened it. No display. Checked the HDMI port and seems fine. Not missing any pins.

Pulsing blue light only. Tried various HDMI wires and TV sets.

Can't get into double beep safe mode.

Assuming I have faulty hardware.

Can you tell us when it was manufactured?
 
btw. my ps4 doesn't wobble. does wobble only happen if you push real HARD? i'm gently pushing and it doesn't wobble.



mine gets warm. i had the system on for 11 hours straight and no problem with mine

I had to push the glossy sode pretty hard to get a wobble. A light push didn't do it lol. Glad my wobble feature is working!
 
Where were you able to find the web chat support? I guess I'm gonna go that route too.

https://support.us.playstation.com/app/contact_options



Here. Sometimes the button works. Sometimes not. If you get a chat window going, I suggest you refresh if you get a DC rather than trying to find that button working and hit it. That's how I finally got in. The web chat refresh still got me in the queue, even if the button was broken on the support site.
 
I got mine from Amazon and just opened it. No display. Checked the HDMI port and seems fine. Not missing any pins.

Pulsing blue light only. Tried various HDMI wires and TV sets.

Can't get into double beep safe mode.

Assuming I have faulty hardware.

Probably so. This sounds exactly like mine.
 
Do those of us that went through Amazon have any recourse to go through them or are we stuck going through Sony?
 
Hmm, 3 of my friends got their PS4s today. 2 are fine, but one couldn't get his to display on the TV. Probably gonna go over and help him get it setup tomorrow and am glad this thread is here as a reference :)
 
Amazon has BF4 bundles back in stock! I was able to get a replacement order in. Fuck waiting for Sony!

Working PS4's for everyone!

I will murder Sony if my replacement is broken.

I have no money to get it...I think I'll just wait for Sony. I'm sure they'll make sure we get good replacement PS4s.
 
Damn, hate to see so many people having problems, I've luckily been ok thus far (knock on wood) and mine came from Amazon. Here's hoping it holds out and doesn't have any issues in the next few days. Only problem I'm having is trying to get it to work with my Kinivo HDMI switch, sometimes it works flawlessly, sometimes it doesn't.
 
Do those of us that went through Amazon have any recourse to go through them or are we stuck going through Sony?

Amazon will gladly take it back. In fact, I'm pretty sure these are all covered under "Holiday" return policy which means you have until Jan 31 to get it back to them.
 
anyone else that's otherwise working okay having the following anomalies:

-OS randomly goes back to the Start Game tile (the one for whichever game is inserted)
-seems to happen when i am in other areas of the OS and click a D-pad button or try to select something with X
-does it even in the middle of text input
-does it OFTEN and usually during inopportune times
-checked for stuck PS button but still happened, even with another controller

-various OS functions lagging
-ie: clicking on something, and then hitting O to go back, and it hangs for a few seconds
-text input box taking a few seconds to come up, but by then i already hit O so it pops up and disappears
-only happens every now and then

-facial recognition at the log in screen doesn't really do anything
-set up my face in the settings fine, but when i go to the login screen it says detecting faces and nothing happens
-wow
 
What's everyone's experience with watching Bluray movies on PS4? On mine, the drive is considerably more noisy playing first 10 minutes or so of the movie as opposed to later on. The more it plays, the more silent the drive becomes. Basically the closer to the center of the disc the laser gets, the more silent the drive is.

Is this actually how every PS4 right now is doing this? Just a player software bug where it doesn't control the disc spinning speed correctly (I hope...)?

I really have no other problems or complaints except for this (and PSN beyond pretty much destroyed right now)
 
So my PS4 (from Amazon) froze while updating Warframe, the image was frozen on my screen, white light stayed on. Tried to press and hold power button to turn off, it beeped once then wouldn't do anything. Tried several times and nothing would happen, no beeps or anything. So I did something stupid and unplugged the unit from the power strip.

Plugged back in and hit power, automatically booted into safe mode to check the hard drive, restarted and everything seems fine so far. This was after several hours of playing Killzone, caching CoD and ACIV to the HDD, downloading preorder bonuses and the like. I feel like I dodged a bullet.
 
So my PS4 (from Amazon) froze while updating Warframe, the image was frozen on my screen, white light stayed on. Tried to press and hold power button to turn off, it beeped once then wouldn't do anything. Tried several times and nothing would happen, no beeps or anything. So I did something stupid and unplugged the unit from the power strip.

Plugged back in and hit power, automatically booted into safe mode to check the hard drive, restarted and everything seems fine so far. This was after several hours of playing Killzone, caching CoD and ACIV to the HDD, downloading preorder bonuses and the like. I feel like I dodged a bullet.

PS4: Next time....
 
I must admit, I am a bit nervous now. Mine is still inc from Sears and first round launch, so it's a roll of the dice. Glad I opted to get it as an early Christmas gift to potential troubleshoot now instead of dealing with post-Christmas madness.
 
I have no money to get it...I think I'll just wait for Sony. I'm sure they'll make sure we get good replacement PS4s.

I didn't order another one, I meant I put in for a return/replacement and it let me. I'm afraid of them cancelling it or something, though. I hate that it's the weekend. I need a shipping confirmation to ease my worries. Figure it'll still get here a day before the Sony coffin, so if the new one is dead, I'll be ahead in getting a replacement going with Sony.
 
Does anyone know which games use the speaker on the DS4? I haven't heard anything from it yet and just want to make sure it's working.
 
UPDATE on Movie issue...

Moved to a different television (completely different brand) and boom. Works. This is just absolutely baffling. I can play movies on the 'non-working' television via PS3, but not PS4. I'm at a loss.
 
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